IT Support Analyst/IT Service Desk Analyst
On site
London, United Kingdom
£ 40,000 / year
Full Time
23-12-2024
Job Specifications
IT Support Analyst/IT Service Desk Analyst
I have an exciting new opportunity that has become available for a IT Support Analyst to work for our leading London based global law firm on a permanent basis.
IT Support Analyst/IT Service Desk Analyst
Providing 1st and 2nd line global support to the business
Perform technical support functions via phone, remote connection and desk side visits
Log calls in the Service Desk management tool to ensure incidents and requests are managed in a timely manner and escalated using the correct procedures
Build and support laptops, desktops, printers and remote devices such as iPhones
Assist with user account management
Produce and maintain technical documentation and articles for the knowledge base
Experience in a law firm or similar/professional environment
Experience supporting Windows 10, 11 and Office 365 suite
Document Management System - iManage or similar
Excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically
IT Support Analyst/IT Service Desk Analyst
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
About the Company
At DGH Recruitment Ltd we pride ourselves on being an approachable, open, and trusted partner within the Talent Acquisition industry. We strive to find the best people in our markets and place them within our portfolio of clients. Founded in 1998, London was our backyard, our mission was to meet and build relationships with as many clients and candidates as physically possible. We now have clients and have placed candidates all over the globe, and we look forward to providing our services in a Sustainable environment. Know more
Related Jobs
- Company Name
- Latcom Plc
- Job Title
- Application Support Analyst - Law Firm
- Job Description
- Legal Experience Essential - iManage priority! Job Responsibilities Troubleshoot and resolve application-related issues in a timely manner, promoting fixes to the production environment whilst adhering to internal IT processes such as version control, change management etc. to provide fast response, diagnostic and remediation of system faults that arise through day-to-day operation. Collaborate with IT and business teams to ensure seamless integration and functionality of applications. Utilising in-depth technical knowledge to provide third-line application support to a broad range of in-house or vendor supplied applications, investigating technical issues and developing new techniques for building appropriate improvements to solutions. Implementing, unit testing and integrating new applications or installing new releases/hotfixes/updates as they become available. Administer and maintain firm's suite of business applications while performing routine system backups and upgrades within the Production environment as well as monitoring, recording and responding to requests for support. Acting as subject matter expert on core applications, providing training and support to end-users on application functionalities. Skills Required Excellent problem-solving skills with a technical aptitude in software support necessary to investigate and resolve problems in an expedient manner and with a commitment to client service and attention to detail. Ability to communicate effectively with colleagues at all levels. Liaising with users, operations, development staff, as well as stakeholders and senior management. Good knowledge of Win 11, Azure, AD, O365, Exchange, Aderant, Intapp, Interaction and iManage. Any experience of SQL Server, Win Server, IIS, Visual Basic, C# or similar programming languages. This role offers hybrid working - 2 days WFH.
- Company Name
- Crimson Limited
- Job Title
- eCommerce Developer - Back End - Enfield
- Job Description
- eCommerce Developer - Back End - Enfield Hybrid working Salary upto £55,000 eCommerce Developer required for a leading client based in Enfield. My client is currently seeking a eCommerce Developer to come on board to create and maintain distributed services, including tools and features for high-performance eCommerce platforms, retail business process solutions, EPoS systems, mobile application services, and beyond. Your work will involve developing and supporting the clients Mudusa-based website while integrating with ERP systems, EPoS platforms, mobile app services, warehouse and inventory management systems, payment and security solutions, marketing tools, analytics platforms, and much more. Key skills and responsibilities, Strong eCommerce experience Backend Development experience Custom development of our Retail and eCommerce platform. Creating tools to strengthen the business's online presence through APIs and purpose-built code. Designing and building SDKs and APIs. Developing integrations with third-party services for seamless platform connectivity. Undertaking any additional responsibilities aligned with the role. Proficiency with open-source frameworks (eg, Medusa), Digital Ocean, or AWS. Enhancing business processes by developing APIs or SDKs. Interested? Please submit your updated CV to Dean Parkes at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy
- Company Name
- Crimson Limited
- Job Title
- Dynamics Business Central Developer - Enfield
- Job Description
- Dynamics Business Central Developer - Enfield Hybrid working Salary upto £65,000 Dynamics Business Central Developer required for a leading client based in Enfield. My client is currently seeking a Dynamics Business Central Developer to come on board to enhance/Support and tailoring our Dynamics Business Central platform, this role is highly technical and requires hands-on expertise to implement effective solutions across sales and marketing, finance, warehousing, and production processes. You will be involved in development and Customisation, with a main focus on design, build, and adapting Microsoft Dynamics Business Central solutions within a sprint-based project framework. You will contribute to solution design sessions, ensuring all configurations and customisations meet business needs and adhere to industry best practices. Key skills and responsibilities, Strong Dynamics Business Central Development experience Proven expertise in development, with a history of delivering successful bespoke solutions. Hands-on experience with Power Platform tools, including Power Apps and Power Automate. Exceptional communication skills. Strong proficiency in customising and configuring Microsoft Dynamics Business Central. Skilled in analysing and interpreting complex business processes to create effective technical solutions. knowledgeable about Microsoft Dynamics Business Central, keeping current with the latest features, updates, and best practices. Conduct thorough testing and validation of customisations and integrations to ensure precision, functionality, and reliability. Interested? Please submit your updated CV to Dean Parkes at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
- Company Name
- Cyberteam
- Job Title
- PowerPlatform Developer
- Job Description
- My client is looking to employ a permanent PowerPlatform Developer to work remotely. 5+ Years Experience working with PowerPlatform or Dynamics 365 Essential Experience working with Model Driven Apps Power Automate JavaScript Customisations Creating Data Models Business Rules C#.net Plugins Preferable `Power Pages Azure Functions Logic Apps Integration Salary : 55-60K, 15% Discretionary Bonus based on performance