MAG (Airports Group)

About the Company

Manchester Airports Group (MAG) is the UK’s largest airports group. Collectively, MAG owns and operates three UK airports – Manchester, London Stansted, and East Midlands – alongside digital travel services business, CAVU.

Last year 54m passengers flew through our airports, and we contributed more than £8bn to the UK economy. MAG directly employs 7,000 people and supports more than 40,000 jobs across the supply chain.

We understand airports and air travel better than anyone. Our impact spans the length of the UK, with around 70% of the population living within a two-hour journey of a MAG airport. By working with a wide range of airlines to forge long-term partnerships that maximise the choice and value available to passengers, we have grown a large route network that connects people and businesses to the globe.

Looking ahead, we are ambitious and focused on making the future of travel better. We are investing in our airports to launch new routes, and give our passengers the best experience. In CAVU, we are using MAG’s decades of aviation experience and industry-leading consumer insights to revolutionise airport travel. And, running through everything we do, we are working confidently towards a sustainable future and achieving net zero for aviation by 2050.

Listed Jobs

Company Name

MAG (Airports Group)

Job Title

Systems Operations Apprentice

Job Description

Technology (IT) Systems Operations Team
Manchester Airports Group (MAG) / LearnTech
24 month Fixed Term Contract leading to a permanent role, subject to meeting academic and professional standards
Competitive salary starting at £22,705.20, with annual increases throughout the apprenticeship

Why MAG?

At MAG, we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.

Benefits

We recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to creating environments in which our people can thrive. You’ll also have access to some great benefits including:

Application Support Lead Level 4 qualification
6% company contribution pension
24 days holiday plus bank holidays
Free parking
Subsidised public transport
Huge range of company discounts

Our Technology (IT) Systems Operations Team are seeking a dedicated and enthusiastic individual for our Systems Operation Apprentice role supporting a range of HR applications. This is an exceptional opportunity to learn and develop key technical skills from experienced professionals while building a successful career in the aviation industry.

The Level 4 Application Support Lead apprenticeship program is a work-based learning program designed to develop your knowledge and technical competencies in application support, professional skills, and behaviours in technology functions or wider business areas. During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Application Support Lead standard.

The Training Covers The Following Core Occupational Duties

https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0

The Role

As the Systems Operations Apprentice at MAG, your primary purpose will be to support MAG’s SAP applications and, in particular, SAP SuccessFactors.

The Systems Operations Apprentice will support operational components of technical incident management, system-based service requests, project activities and applications testing in line with MAG’s policies and procedures and in support of MAG’s privacy and GDPR compliance. Working closely with other members of the System Operations and the Change Team as well as our AMS partners, Product Managers and Business Partners as part of a resolver group triaging and resolving technical requests and incidents.

Reporting to the Head of Systems Operations, you’ll be responsible for providing service excellence and support in the achievement of MAG business objectives.

What Will Make You Successful in This Role?

Successful Candidates Will Possess

Previous experience within IT
Excellent problem-solving abilities and attention to detail
Strong understanding of GDPR and data protection processes
Ability to work well alone and within a team
Strong written and verbal communication skills

Minimum Requirements

5 GCSEs grades A*-C/9-4 (including English Language and Maths)
Prior study or experience within Technology
Must live in England and have the right to work in the UK (Government funding requirement)

Desirable Requirements

Understanding of how a hiring process works
Interested in technology
Interested in working to support others

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity.

Manchester, United Kingdom

On site

01-04-2025