Precise Placements Ltd

About the Company

The name Precise Placements comes from a staunch belief that a truly professional recruitment consultant can fill almost any role within 3 CV submissions, accomplished by thorough processes at our end.... after all, isn't that what you are paying an agency for?

Precise Placements provides a number of services for the IT sector, whilst predominantly based around Contingency Recruitment for Permanent and Contract Hires aiming to deliver the most accurate and thorough service in a friendly and timely manner, we also provide the following additional services:

Key personnel and executive search services:
Precise Placements Consultants have worked in Executive Search for a number of years and are able to deliver high calibre candidates at all levels on a retained basis.
Campaign design and maintenance:
Precise Placements have worked on campaign design and maintenance for clients which have involved client-paid advertising in all of the top recruitment press such as Computer Weekly, the Sunday Times, Computing and so on.
Comprehensive Salary Surveys:
Precise Placements compiles annual salary surveys as well as being able to give ad-hoc salary guidance without fee.
Vendor Selection
We have in-house consultants with skills and experience in managing the full life-cycle process of selecting a vendor meaning all of the initial vendor research, RFI's, invitations and final selection is managed by Precise.
Process Analysis
If you are looking to be more direct in your recruitment and/or want to learn how to secure your staff, we have consultants experienced in providing onsite client training and process analysis, often our clients have found learning some of the tactics used by agencies to be of value across their entire firm.
For more information please email us at info@preciseplace.com

Listed Jobs

Company Name

Precise Placements Ltd

Job Title

Service Support Engineer - Second Line, 2nd Line, Service Desk

Job Description

Service Support Engineer - Second Line, 2nd Line, Service Desk
Our UK based law firm client are actively looking to take on a new Service Support Analyst (Second Line, 2nd Line, Service Desk) on a permanent basis. This role will be operating as the first point of contact for any users reporting any technical issues to the service desk.
The role requires a strong customer service focus with prompt response and efficient resolution. The right person for this Service Support Analyst (Second Line, 2nd Line, Service Desk) role will be confident and customer facing. Additionally if you have the following experience that will be extremely beneficial:
Experience working on a service/help desk environment
Ideal but not required law firm experience
Solid understanding of Microsoft products such as (win 10/11, Exchange, AD, Teams etc.)
The main responsibilities include, but will not be limited to:
You will be the first point of contact for any users reporting problems to the Service Desk, with a keen focus on customer service and prompt response times.
Log, update and close all calls received in the call logging system, whether received via telephone, email or in person.
Ensure the Service Desk phone is answered at all times within core support hours.
Carry out meeting room set ups, using AV equipment in offices.
Promote and nurture a customer focused and performance driven culture within the IT Department.
Suggest areas for improvement and take ownership of initiatives based on colleague and user feedback.
Maintain at all times a professional, friendly and customer service based approach in interactions with customers and internal colleagues.
Keep and maintain a safe and tidy working environment.
Escalate to the Service Desk Manager any major or ongoing problems that might affect business operations.
Maintain a daily awareness of the status of open faults awaiting resolution, and to provide feedback on such faults to the call originator, at periods suggested by them.
Manage all incidents, requests and problems to a high level of customer service ensuring the needs of the business are given the highest priority in-line with IT policy and procedure.
Carry out project work as required whilst adhering to deadlines and priority levels. If in doubt over competing priorities seek guidance from project management or line management immediately.
Manage Service Support Team work queue as per call handling guidelines.
Cover a shift pattern between Mon-Fri 08:00-19:00 as required.
Occasional travel to regional office
Ensure all desktop related IT assets as specified by the Configuration Management Policy are entered into the CMDB and track as per the policy.

Reading, United Kingdom

On site

17-10-2024

Company Name

Precise Placements Ltd

Job Title

Service Support Analyst - First Line, 1st Line, Helpdesk

Job Description

Service Support Analyst - First Line, 1st Line, Helpdesk
Our UK based law firm client are actively looking to take on a new Service Support Analyst (First Line, 1st Line, Helpdesk) on a permanent basis. This role will be operating as the first point of contact for any users reporting any technical issues to the service desk.
The role requires a strong customer service focus with prompt response and efficient resolution. The right person for this Service Support Analyst (First Line, 1st Line, Helpdesk) role will be confident and customer facing. Additionally if you have the following experience that will be extremely benficial:
Experience working on a service/help desk environment
Ideal but not required law firm experience
Solid understanding of Microsoft products such as (win 10/11, Exchange, AD, Teams etc.)
The main responsibilities include, but will not be limited to:
You will be the first point of contact for any users reporting problems to the Service Desk, with a keen focus on customer service and prompt response times.
Log, update and close all calls received in the call logging system, whether received via telephone, email or in person.
Ensure the Service Desk phone is answered at all times within core support hours.
Carry out meeting room set ups, using AV equipment in offices.
Promote and nurture a customer focused and performance driven culture within the IT Department.
Suggest areas for improvement and take ownership of initiatives based on colleague and user feedback.
Maintain at all times a professional, friendly and customer service based approach in interactions with customers and internal colleagues.
Keep and maintain a safe and tidy working environment.
Escalate to the Service Desk Manager any major or ongoing problems that might affect business operations.
Maintain a daily awareness of the status of open faults awaiting resolution, and to provide feedback on such faults to the call originator, at periods suggested by them.
Manage all incidents, requests and problems to a high level of customer service ensuring the needs of the business are given the highest priority in-line with IT policy and procedure.
Carry out project work as required whilst adhering to deadlines and priority levels. If in doubt over competing priorities seek guidance from project management or line management immediately.
Manage Service Support Team work queue as per call handling guidelines.
Cover a shift pattern between Mon-Fri 08:00-19:00 as required.
Occasional travel to regional office
Ensure all desktop related IT assets as specified by the Configuration Management Policy are entered into the CMDB and track as per the policy.

London, United Kingdom

On site

17-10-2024

Company Name

Precise Placements Ltd

Job Title

IT Trainer - Tech Trainer, Technology Trainer, Information Technology Trainer

Job Description

IT Trainer - Tech Trainer, Technology Trainer, Information Technology Trainer
Our leading global law firm client is looking for a dynamic IT Trainer (Tech Trainer, Technology Trainer, Information Technology Trainer) on a permanent basis to be responsible for delivering technology training to the firms internal clients, which include both lawyers and business professionals.
IT Trainer (Tech Trainer, Technology Trainer, Information Technology Trainer) opportunity will suit a modern IT Trainer who understands/has an interest in AI and video training, training as it was is being phased out. There will still be a need for some classroom work, but for training to be a true enabler, they want a modern forward thinking trainer who will look to provide an ultra personal, tailored service to the business.
The main responsibilities for this IT Trainer (Tech Trainer, Technology Trainer, Information Technology Trainer) are:
Professional Training Delivery: Provide technology training both in-person and remotely to our UK clients and our clients globally to support other regions
New Joiner Inductions: Inducting new joiners to the firm
Technology Training and Advisory: Supporting our wider teams with technology training and advisory
High Quality Training Materials: Create and deliver high quality training material which optimises the use of team time and resources
eLearning Development: Develop eLearning courses, videos and other online tools to provide short, self-help methods of supporting our users globally
Incorporate Consumer Market Trends: Take the trends and best practice from the consumer market (YouTube videos etc) and bring them into the corporate environment.
Tech Hub Support
Integrating into a Dynamic Team: Collaborate with a forward-thinking team that leads by example and embraces cutting-edge technologies, including AI, to drive innovation and excellence.
Blended Learning & Development Delivery: Design and deliver a comprehensive L&D program that combines various methods, including 1-2-1 sessions within the Tech Hub, to cater to diverse learning needs.
Utilising Latest Technologies: Leverage the latest technological advancements to enhance training effectiveness and ensure learners are equipped with up-to-date skills and knowledge.
Supporting Continuous Improvement: Actively contribute to the continuous improvement of training programs by incorporating feedback and staying abreast of industry trends and best practices.
Tech Hub Concierge: Acting as a concierge by logging clients into our Tech Hub and guiding them to the right person to resolve their queries.
121 Training Sessions and Live Demonstrations: Hosting 121 training sessions and live demonstrations to help clients make the most of their technology.
L&D Advisory and Occasional Assistance: Providing L&D advisory and on rare occasions assistance with opening or closing the tech hub may be required.
Practice Area Support
Enhancing User Knowledge: Increase the functional knowledge of our users through a mix of eLearning and written material, Tech Bars, training and 1-2-1 desk-side visits
ServiceNow Call Management: Own, resolve and escalate ServiceNow calls, working with other resolution teams when necessary. Where calls need to be escalated to another team, ensure that ownership has been transferred
Adapting to Technological Changes: Ensure that you continue to adapt to the ever changing face of technology, with users having services on many different hardware and software platforms
Apply now

London, United Kingdom

On site

28-10-2024

Company Name

Precise Placements Ltd

Job Title

Technical Support Engineer - Meraki, UBNT, Ubiquiti, WatchGuard

Job Description

Technical Support Engineer - Meraki, UBNT, Ubiquiti, WatchGuard
Our exciting start-up client are actively looking for a new Technical Support Engineer (Meraki, UBNT, Ubiquiti, WatchGuard) to join their team on a permanent basis. Our client are a very exciting new firm who operate as a virtual CTO/IT Director etc. They have a very strong business model of building entire platforms and then supporting clients for years after.
This Technical Support Engineer (Meraki, UBNT, Ubiquiti, WatchGuard) role will work closely with the CTO and senior solutions consultants on integration and support projects and gain exposure to Azure, DevOps, O365 and more!
To be considered for this Technical Support Engineer (Meraki, UBNT, Ubiquiti, WatchGuard) role, it's ideal you have:
Experience with networking technologies such as: Meraki, UBNT (Ubiquiti), WatchGuard
3 + Years within technical support
Ideal professional services experience
Responsibilities:
Carry out onsite activities for support, installations and troubleshooting where it is not possible to fix remotely
Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements.
Assist and build all our internal support processes and documentation.
Liaise with 3rd party vendors and triage support tickets between them and our customers.
Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's.
Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors.
Perform computer/server and software installations.
Support the ongoing maintenance and stability of IT Services.
Perform scheduled maintenance and other tasks, often outside of normal business hours.
Ensure IT system, standards and procedures are maintained throughout the business.
Carry out daily checks of our customers infrastructure, backups and monitoring and action accordingly.
Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and in production of user guidance and instructions.
Engage with various IT Projects.
Proactively explore new technologies and investigate how they may be utilized with the company.
Over time, as we expand we will look to develop a shift pattern to cover a 08:30 - 18:30 operating window with out of hours support as required.
Support of Microsoft 365 and our cloud environments.
Internal support for our non-technical staff.

Wickford, United Kingdom

On site

28-10-2024