Planet DDS

About the Company

Dental software is broken. We aim to fix it. As a partner in growth for DSOs and dental groups, Planet DDS delivers a cloud-based platform designed to scale alongside growing organizations. Powered by DentalOS™, its open platform includes Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Trusted by leading DSOs and emerging dental groups nationwide, Planet DDS enables 13,000+ practices and 118,000 users to move beyond outdated legacy software with seamless integrations, optimized workflows, and scalable technology built for growth.

PDDS Core Ideology

MISSION: Dental software is broken. We aim to fix it.

VISION: To shape the future of dental enterprise solutions, earning the trust of our customers, partners, and employees.

Values: How Do We Get There?
To encourage measurable progress toward our vision and make the best
decisions on behalf of employees and customers, we adopted a set of common values.

At Planet DDS, We Are:

Collaborative
Working independently and across teams, we create scalable solutions to enable company growth.

Empathetic
We are educated on the experience of our customers and feel vested in their success.

Accountable
We feel ownership for the quality of our work and take pride in the positive outcomes.

Trustworthy
We operate with integrity and honesty, making promises we know that we can keep.

Ambitious
We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders.

Listed Jobs

Company Name

Planet DDS

Job Title

Software Engineer III

Job Description

About Us:

Planet DDS is the leading provider of cloud-enabled dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America

Overview

Join a new team responsible for taking the dental industry's market-leading SaaS product to the next level! The successful candidate will be a self-motivated, critical thinker with excellent communication skills. We're seeking someone who can take high-level direction, gain consensus, and drive tasks to completion.

The ideal candidate for this team doesn’t shy away from learning something new or experimenting with technologies to find the right solution. A friendly, hard-working, positive, and pragmatic person with a true passion for solving problems with technology will fit in well with our dynamic team.

This is a swing shift role;

The swing shift typically runs from 1/2pm to 10/11pm, covering the afternoon and evening hours.
You will work during the hours that bridge the day and night shifts, ensuring seamless operations and customer service.
Flexibility may be required as swing shifts can rotate, depending on the needs of the business.

Responsibilities & Duties

Write high-quality, reusable, scalable and testable code following best practices within the relevant frameworks.
A ‘quality-first’ mindset
Mentor juniors and collaborate with colleagues.
Participate in pair programming with other engineers.
Contribute to and lead code reviews, design reviews, effort estimates, task breakdowns, and feature development efforts.
Advocating best coding/testing/team practices.
Collaborate with the product and engineering teams to design and deploy new features.
Contribute towards continuously improving the performance, scalability, and reliability of Planet DDS products.
Learn about the latest tools and patterns consistent with your role.
Other duties as assigned.

Experience

5+ years of experience in a software engineering/development role.
Strong full-stack engineering experience with an emphasis on backend (C#).
Track record as a strong individual contributor.
Experience working with datasets / databases (particularly SQL Server).
Experience working with cloud providers to build/deploy/host solutions (ideally Microsoft Azure).
Experience in a CI/CD environment.
Very strong collaboration skills and a confident communicator.
Ability to engage throughout the R&D to achieve goals.
Experience in decoupling components from monolithic systems is a plus.

About You

You respect and share our values: Collaborative, Empathetic, Accountable, Trustworthy & Ambitious.
You love working with teams of smart and driven people who are excited to solve challenging problems and believe collaboration is key to success.
You can talk about complex software systems and have ideas on how to effectively build high-quality, performant, deployable, and easily supportable software.
You love to cover your code with adequate unit, integration, and performance tests.
You are tenacious about instrumenting and measuring the performance of code to find bottlenecks and improve performance.
You exhibit dogged determination to get to the root of problems.
You care about best-practices and evangelizing them with the team.
You are excited about proposing new techniques and methodologies to improve the quality and efficiency of our software.
You can clearly convey your thoughts, enjoy presenting what you’ve done, and can cater your message to audiences both technical and non-technical.

Behavior and Scope

You raise issues early when you see obstacles to achieving a goal and work to find solutions.
You hold your team accountable for their best possible efforts.
When finding an issue in another team, you raise the matter tactfully with that team.
When discussing work, you engage in discussion around business impact.
You can develop large parts of systems on your own to support products.
You routinely work without needing major direction or attention to achieve success in your role.
You typically work on systems in multiple domains; you may require some guidance to complete complex work to achieve success.
You own major functionality in a product and can diagnose issues, determine root cause, and recommend a resolution.
You actively mentor others and seek accountability.
You are comfortable in challenging others, including management, to make sure we do the right thing.

PLANET DDS CORE IDEOLOGY

Why are we here?

Unleashing dentists and their staff to focus on patient care.

Where are we headed?

In the next 5 years, Planet DDS will remain the leading provider of cloud-based technology solutions in North America, expanding to serve more than 25,000 dental practices.

How do we get there?

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

Collaborative – Working independently and across teams, we create scalable solutions to enable company growth

Empathetic – We are educated on the experience of our customers and feel vested in their success

Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes

Trustworthy – We operate with integrity and honest, making promises we know that we can keep

Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

An Equal Opportunity Employer – Including Disability/Veterans

Glasgow, United Kingdom

On site

01-04-2025

Company Name

Planet DDS

Job Title

Site Reliability Engineer

Job Description

About Us:

Planet DDS is the leading provider of cloud-enabled dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America

Overview:

To be successful, you will need to be self-motivated, a critical thinker, be able to take high-level direction, communicate clearly, gain consensus, and drive to completion in a very fast paced environment. You do not shy away from learning something new or experimenting with technologies to find the right solution. You are a friendly, hard-working and positive person with a true passion for solving problems with technology and will fit in well with our dynamic team.

This is a Hybrid role (1-2 days in Glasgow)

Qualifications

2+ years of experience operating and troubleshooting Azure App Services, Azure Functions, Azure Logic Apps, Azure SQL, Azure Storage, Application Insights, Azure Redis, VNets and Azure App Gateway.
2+ years of experience with Reliability concepts to ensure high performance and high service availability, able to define implement and improve business performance SLO’s.
2+ years of experience with Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) and retrospective analysis.
2+ or more years in hands on technical roles (such as site reliability engineer, software engineer, DevOps engineer, infrastructure engineer).
Experience with infrastructure management across multiple cloud and on-premise environments using tools such as Terraform, Bicep, PowerShell, Ansible.
Security is part of everything we do and will require your knowledge of fundamental cloud security (e.g., identity and access management, firewalls, etc.)
Strong collaboration and communication skills in a hybrid environment using Microsoft Teams, email and calendar.
Bachelor’s Degree in a relevant major or equivalent years of experience

Any of the following would be a plus:

Experience with Observability across multiple domains (APM, Infrastructure, Synthetics, Logs, etc...) within cloud and on-premise environments using Datadog, Azure Monitor and Application Insights. NewRelic and Grafana
Azure certifications
Experience working in B2B SaaS companies
Experience with cloud containers, specifically Kubernetes

Responsibilities & Duties

Develop:

Architecture, strategy and implementations to enable or enhance the Observability and Reliability of applications and services running on IaaS and PaaS in Microsoft Azure. AWS and GCP are nice to have.
Service Level Objectives and indicators focused on improving business workflow performance and availability.
Technical and business dashboards, metrics, and actionable alerting.
Processes and automation for increasing uptime and availability, reducing toil and improving all phases of incident and problem management.

24x7 Support:

Perform deep dives into systemic and latent reliability issues, incident management, problem management.
Participate in all aspects of incident management including awareness, communication, remediation, retrospective / root cause analysis.
Identify and implement process improvements of MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve).
Support operations & engineering teams on Azure. AWS and GCP are nice to have.
Supports applications written in .NET, .NET core, MVC and JavaScript.
Training & mentoring for peers and less experienced engineers.
Production environments with on-call rotations.
Advocacy
Train and mentor engineering teams on modern observability practices and techniques.
Define and socialize SRE culture, best practices, architectural and security standards.
Assess and raise risks across the organization.

Partnership with:

Internal engineering, architecture and operations teams to ensure alignment.
External teams to support their work and ensure compliance with our standards

Optimize & manage:

Multi product observability platforms supporting cloud / on prem infrastructure, services and applications. Observability cost optimization.
Measuring and monitoring availability, latency, and overall system health across multiple product lines.
Other duties as assigned

About You

You maintain the highest level of integrity in everything you do.
You respect and share our values
You love working with teams of smart and driven people to solve challenging problems
You can talk about complex software systems and have ideas on how to build quality, performant, and easily supportable software most effectively
You exhibit dogged determination to get to the root of problems
You care about best-practices and evangelizing them with the team
You like to research and propose new techniques and methodologies to improve quality and efficiency of our software
You can clearly convey your thoughts, enjoy presenting what you’ve done, and can cater your message to audiences both technical and non-technical

Behavior and Scope

You raise issues early when you see obstacles to achieving a goal and work to find solutions.
You volunteer to get involved in the solution even if it is beyond your own team or role.
You evangelize good practices both on and off your team.
You actively help solve cross-team issues by assisting other teams.
You speak up on broader issues in the domain beyond your own work, such as processes, company issues or large projects.
You guide the team in designing major components of systems and products.
You lead the design and development of large and critical areas of Azure infrastructure.
You are able to reason about the purpose of each component in a system and how they interact with each other to support the product.
You propose and advocate for significant new features and actively affect change.
You rarely require guidance to complete complex work to achieve success.
You often lead and guide other team members.
You actively mentor others and seek accountability.

PLANET DDS CORE IDEOLOGY

Why are we here?

Unleashing dentists and their staff to focus on patient care.

Where are we headed?

In the next 5 years, Planet DDS will remain the leading provider of cloud-based technology solutions in North America, expanding to serve more than 25,000 dental practices.

How do we get there?

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

Collaborative – Working independently and across teams, we create scalable solutions to enable company growth

Empathetic – We are educated on the experience of our customers and feel vested in their success

Accountable – We feel ownership for the quality of our work and...

Glasgow, United Kingdom

On site

06-04-2025