IDEMIA

About the Company

IDEMIA Group unlocks simpler and safer ways to pay, connect, access, identify, travel and protect public places. With its long-standing expertise in biometrics and cryptography, IDEMIA develops technologies of excellence with an impactful, ethical, and socially responsible approach. Every day, IDEMIA secures billions of interactions in the physical and digital worlds.

IDEMIA Group brings together three market-leading businesses that enable mission-critical solutions:
• IDEMIA Secure Transactions is the leading technology provider who unlocks safer and easier ways to pay and connect. For more information, visit www.idemia.com/business/idemia-secure-transactions
• IDEMIA Public Security is a leading global provider of biometric solutions that unlock convenient and secure travel, access, and protection. For more information, visit www.idemia.com/business/idemia-public-security
• IDEMIA Smart Identity leverages the power of cryptographic and biometric technologies to unlock a single trusted identity for all. For more information, visit www.idemia.com/business/idemia-smart-identity

With a global team of nearly 15,000 employees, IDEMIA Group is trusted by over 600 governmental organizations and more than 2,400 enterprises in over 180 countries. For more information, visit www.idemia.com and follow @IDEMIAGroup on X.

Listed Jobs

Company Name

IDEMIA

Job Title

Junior Java Software Developer

Job Description

Job description: IDEMIA Public Security, a division of IDEMIA Group, is the premium provider of trusted biometric solutions that revolutionize public security and identity, travel and transport, and access control. Our solutions—designed using advanced security features and encryption technologies—enable our clients to build safer and fairer societies where people can live, interact, and move freely. Purpose
We are hiring Junior to Mid-Level Java Software Developers to join IDEMIA Public Security's Justice and Public Safety division, which empowers global law enforcement agencies through biometric technology. With 50+ years of experience, we are trusted by 85+ governments worldwide.
Applicants with 0-2+ years of experience are welcome to apply. We understand that fresh graduates may not have professional experience, but we encourage you to apply. Academic knowledge of Java and a strong desire to grow are also valued.
You must have lived in the UK for the last 5 consecutive years to meet government security clearance requirements
Key Missions
Develop back-end software using Java, Spring Boot, PostgreSQL, and other tools.
Optimize software performance and write secure, clean, and efficient code.
Reuse existing software components, libraries, and frameworks when appropriate.
Participate in requirements analysis, estimations, and software testing.
Document solutions through code comments, layouts, diagrams, and charts.
Collaborate within a diverse team, contributing to coding standards and peer reviews.
Be able to work independently at times and find solutions to problems, with a go-getter attitude.
Support software enhancements, maintenance, and bug fixes.
Deliver projects to UK Government standards.
Profile description:
Preferred Skills and Tools
Languages/Frameworks: Java, Spring Boot, Tomcat, PostgreSQL, OpenAPI 3, REST APIs
Version Control/Tools: Git, SVN, Bitbucket, Nexus, SonarQube, Nessus, Cyberwatch
Strong communication skills and English proficiency.
Eligibility Requirements
You must have lived in the UK for the last 5 consecutive years to meet government security clearance requirements.
Applicants with 0-2+ years of experience are welcome to apply. We understand that fresh graduates may not have professional experience, but we encourage you to apply. Academic knowledge of Java and a strong desire to grow are also valued.
We offer:
What We Offer
- Career Growth: Work in a global company leading in biometric innovation.
- Impactful Work: Contribute to safer societies worldwide.
- Inclusive Environment: We celebrate diversity and welcome all walks of life.
- Cutting-Edge Tech: Collaborate with international teams to deliver future-proof solutions.
How to Apply
Join us to grow your career and be part of a mission to make the world safer. Apply today if you meet the UK residency requirement and have 0-2 years of experience.
Visit our website to learn more about IDEMIA: www.idemia.com

Wokingham, United Kingdom

Hybrid

21-03-2025

Company Name

IDEMIA

Job Title

Customer Success Engineer

Job Description

This role requires you to be in the office five days a week. After the onboarding period, a hybrid arrangement is possible, with one day a week working from home.


IDEMIA is the global leader in identity and security solutions, supporting government and law enforcement agencies in building a safer world. Our Justice and Public Safety (JPS) Business Line delivers advanced biometric and identity technologies for critical national infrastructure and public sector services.
We are seeking a Customer Support Engineer to join our dedicated team in Winnersh Triangle, playing a vital role in supporting our UK Government and law enforcement customers.


Key Missions :

Analyze, troubleshoot, and resolve complex tickets escalated by Level 1 or 2 support (internal and external), within SLA or internal OLA.
Reproduce and document customer-reported issues and escalate appropriately to product or solution development teams.
Design and implement corrective action plans or local workarounds to meet resolution timelines.
Provide technical support for Linux-based systems and assist in maintaining backend components and IT infrastructure (hardware and software).
Contribute to system upgrades and maintenance activities at customer premises during ramp-up/grace periods.
Perform preventive maintenance and on-site system administration tasks as required.
Maintain and improve support documentation, functional guides, and procedural documents using Microsoft tools.
Assist in maintaining ISO27001 and Cyber Essentials compliance and ensure procedures are properly implemented.
Provide expert input on product functionality, configuration, and usage based on customer-specific needs.
Attend customer workshops and meetings, with occasional travel to client sites across the UK.

What you’ll bring:

Strong experience in a technical support or engineering role, ideally supporting UK Government or public sector clients.
Hands-on expertise with Linux systems (essential).
Familiarity with Python for scripting or troubleshooting (preferred).
Excellent troubleshooting and documentation skills.
Ability to perform independent analysis and manage complex incidents effectively.
Good communication skills and a collaborative mindset to build strong customer and internal relationships.
Full UK Driving Licence.
Eligibility to obtain and maintain UK SC Clearance and NPPV3 Clearance is essential.
Note: To gain clearance, candidates must have lived in the UK continuously for the past 5 years. Criminal convictions may affect eligibility.

Nice to have:
Experience working with or delivering solutions to UK Government departments or law enforcement agencies.
Knowledge of biometric or identity systems is a plus.

Winnersh, United Kingdom

On site

24-03-2025