Vercel

Company Name: Vercel
Job Title: Senior Customer Success Manager, EMEA
Job Description: About Vercel:

Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.

At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.

About the Role:

To further our commitment to providing an exceptional experience to our Enterprise customers, Vercel is looking to add another Customer Success Manager (CSM) to our fast-growing Customer Success team. The Customer Success Manager will own a portfolio of customer accounts and drive greater business value for them by bringing Vercel's best ideas, innovations, and capabilities to those customers.

The CSM role is pivotal in managing everything post-sales in the Enterprise customer lifecycle, including detailed customer onboarding, the setting and measuring of success criteria, issue resolution and escalation, identifying and generating expansion opportunities, and management of the customer renewal.

The role requires a background working with developers, with a strong emphasis on frontend development, cloud infrastructure and networking, and modern application deployment methods. The ability to coordinate well and work with many customers across multiple time zones is crucial, as is building long-standing relationships with product champions, users, and executives for your assigned accounts, working closely with them at all times to continually improve their teams' Vercel experience and ROI.

This is a remote position which preferences candidate location to be in NYC or Eastern US time zone.

What You Will Do:

Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties.
Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for you book of business.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
Build and maintain account plans, including organization mapping and opportunity whitespace.
Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.
Partner with the Sales team to help identify and raise expansion opportunities.

About You:

5+ years of professional experience in B2B / SaaS
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.
Knowledge of CI/CD, deployment pipeline, and the SDLC process.
Comfortable managing accounts with varying requirements.
Demonstrable self-starter, curious, and solution focused.
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

Bonus If You:

Have devised and put in motion growth and activation strategies.
Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js, Express etc.
Can demonstrate an understanding of a CDN and/or Proxy.
Understand well, and can communicate clearly about DNS.
Have experience working with Enterprise applications at global scale.
Have previously worked at a high growth SaaS company.
Fluency in German, French or Spanish languages

Benefits:

Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

United Kingdom

Remote

04-04-2025

Company Name: Vercel
Job Title: Software Engineer, Accounts
Job Description: About Vercel:

Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.

At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.

About the Role:

We are seeking a Software Engineer specializing in Account Lifecycle and Access Management (IAM). In this role, you will play a pivotal role in designing, building, and maintaining scalable, high-performance systems. Leveraging JavaScript/TypeScript, Node.js, SQL and NoSQL cloud-native databases, and AWS, you will develop innovative solutions for user, group, and membership management while ensuring the highest levels of security and reliability.

This role is ideal for a problem-solver who thrives in a collaborative, fast-paced environment and is excited by the opportunity to tackle complex challenges, scale distributed systems, and shape the future of IAM solutions on a robust AWS infrastructure. This role is remote based out of the UK, Germany or the Netherlands.

What You Will Do:

Enable us to deliver secure, reliable, and scalable services that exceed industry standards and customer expectations.
Collaborate with cross-functional teams to deliver large-scale projects with cross-team dependencies.
Collaborate with peer teams to deliver solutions that meet industry standards and customer expectations.
Maintain and operate services at high scale, participating in scheduled on-call rotations to ensure reliability.
Develop and maintain enterprise-grade IAM solutions, focusing on user, group, and membership management.
Implement identity synchronization and lifecycle management solutions using SCIM and other relevant standards.
Work with Infrastructure as Code (Terraform, AWS CloudFormation, Kubernetes, etc.) to deliver scalable, high-availability applications.
Design and implement robust access control models using OAuth, OpenID Connect (OIDC), SAML 2.0, and other protocols.
Build and maintain high-quality enterprise software using TypeScript, REST APIs, and JSON.

About You:

3+ years of experience with IAM architectures and implementing cloud computing solutions (AWS preferred).
Proficiency in TypeScript/JavaScript, React, and Node.js.
Strong knowledge of security architecture, LDAP, Active Directory, SAML, SSO,, OAuth2, OpenID Connect and web protocols like XML, SOAP, JSON, and REST.
Familiarity with access control models such as RBAC, ABAC and ReBAC.
Enthusiasm to work with and learn more about Identity Protocols like OAuth2, OIDC, and SAML.
Experience with SQL.
Hands-on experience implementing identity lifecycle management solutions using SCIM.
Practical experience developing and improving applications written in Node.js.
Exhibit excellent problem-solving abilities and effective communication skills, especially when collaborating with diverse teams.

Benefits:

Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

London, United Kingdom

Remote

04-04-2025

Company Name: Vercel
Job Title: Sales Engineer, EMEA
Job Description: About Vercel:

Vercel's Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.

At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.

About the Role:

The Vercel Sales Engineering Team enables the power of our advanced platform to be realized by frontend teams working on innovative digital projects around the globe. We use our deep experiences in web development and Internet infrastructure to provide pre-sales guidance for enterprises who are moving to the most developer-friendly platform in the world. Sales Engineers play a key role in our Sales process by partnering with Account Executives to plan, prepare and complete strategic deals in complex sales cycles, with a focus on value-based selling. You'll find a collaborative environment at Vercel, where everyone brings different strengths from a variety of backgrounds, and jumps in to help one another improve and accomplish our goals.

Vercel is seeking a Sales Engineer, EMEA who combines their technical knowledge with persuasive sales skills! We require a background in JavaScript, along with a broad understanding of modern web development approaches and best practices. Reporting to the Director of Sales Engineering you will be responsible for answering technical questions, advising on standard methodologies, identifying and uncovering current needs, exploring and validating potential solutions, and supporting the project's benefits and viability for enterprise prospects.

What You Will Do:

Provide technical support to the sales team, prospects, and customers throughout the entire sales cycle
Be the expert in Vercel's platform, solutions, and services and how they can be applied to solve business needs
Develop and present demonstrations of the Vercel solutions
Manage and run PoCs, guiding measures of success and towards meaningful outcomes
Respond to Security Documents, coordinating with other internal specialist teams
Respond to RFPs and other required formal written responses for sales opportunities
Be an interface to Product and Engineering teams, representing Voice of Customer

About You:

Deployed Next.js or React.js applications to a production environment
Worked on teams self-hosting Next.js on their Kubernetes (k8s) cluster
You are an expert in internet technologies: TCP, DNS, HTTP(S), TLS
You have a passion for helping people develop an accurate mental model of how our technology works and have the ability to quickly build a rapport and become a trusted advisor
You are able to weave together discussions about business benefits, strategic value, and technical efficacy with the ability to envision, create and develop custom demos
You understand how to lead a project and prioritize between competing demands
You possess strong technical skills, ideally from software development experience or previous pre-sales experience
You are aware of the broader technical ecosystems, including Headless CMS, Media, payments, eCommerce, Analytics, etc.
You're experienced with load and performance testing for enterprise web applications
You understand best practices in enterprise network architecture and security
You have 3+ years of experience in a customer-facing sales or consulting role

Bonus If You:

Earned Cloud Solutions Architect Certifications
Engaged with platform security & privacy regulatory standards like PCI DSS, HIPAA, and SOC-2
Attained an Undergraduate degree in Computer Science, Engineering or related fields

Benefits:

Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

United Kingdom

Remote

09-04-2025

Company Name: Vercel
Job Title: Senior Technical Consultant, EMEA
Job Description: About Vercel:

Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.

At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.

About the Role:

Vercel is looking for a Senior Technical Consultant to drive technical strategy, adoption, and long-term success for our most valuable Enterprise customers. As a named account owner, you will act as the technical lead, ensuring customers adopt Vercel-first solutions, follow best practices, and optimize their architectures for performance, scalability, and efficiency.In this role, you will be responsible for executing technical success initiatives, proactively identifying customer challenges, and using a suite of tools and motions to drive adoption and optimization. You will play a critical role in influencing customer decisions, driving them to adopt best practices, championing web excellence, and ensuring they achieve long-term success on Vercel.

You will also collaborate with Customer Success Managers to align technical strategy with business objectives, and partner with Product and Engineering to remove blockers and provide structured feedback to enhance Vercel’s platform and offerings.

What You Will Do:

Own the technical strategy for a portfolio of Enterprise accounts, ensuring customers maximize the value of Vercel.
Advocate for Vercel-first solutions, ensuring customers align their technical decisions with best practices.
Lead technical reviews and performance assessments, proactively identifying opportunities for improvement.
Influence customer adoption of Vercel features, guiding their teams through implementation and best practices.
Work cross-functionally with Customer Success Managers, Product, and Engineering to resolve customer challenges and drive long-term success.
Provide structured technical feedback to internal teams, influencing roadmap priorities based on customer needs.
Drive strategic technical initiatives within key accounts, helping customers scale and optimize their projects.
Contribute to internal enablement efforts, sharing knowledge and best practices to improve effectiveness of the Field Engineering org.

About You:

7+ years of experience in frontend development, solutions engineering or a related role.
Expertise in Enterprise-level Next.js, React, and modern web performance best practices.
Strong ability to diagnose complex technical challenges and provide structured recommendations for optimization.
Experience guiding customers through best practices, scalability strategies, and architectural decisions.
Proven ability in driving technical strategy for high-value technical migrations.
Strong communication and relationship-building skills, with experience influencing both technical and business stakeholders.
Experience collaborating cross-functionally with Customer Success, Product, and Engineering teams.
Passion for helping customer succeed and advocating for technical excellence.

Bonus If You:

Have experience working with Vercel Enterprise, Next.js, or similar frontend hosting platforms.
Have a background in web performance, Core Web Vitals, and large-scale frontend applications.
Understand incident management, procedural communication, and enterprise-level technical consulting.
Have contributed to open-source projects, technical documentation, or developer enablement
Are comfortable working in a fast-pasted, remote-friendly environment with global teams.

Benefits:

Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

United Kingdom

Remote

09-04-2025

About the Company

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