Zenzero

About the Company

We believe successful businesses are underpinned by quality IT infrastructure. We use proven technologies to design IT solutions tailored to meet the needs of our individual clients and support their organisations in the bid to operate as efficiently as possible. We help them to achieve maximum value for money by making the most of their financial and human resources through smart investment in technology.

Listed Jobs

Company Name

Zenzero

Job Title

Onsite IT Engineer

Job Description

Field Services Engineer

As part of a Field Services team, you will support our customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Request that cannot be completed remotely by our Service Desk. You will need to work to defined SLAs as well as assisting our Project teams with deployments and other installation activities.

Responsibilities:

Building and configuring end-user-computing devices like desktops, laptops and tablet devices to agreed standards
Visit customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities
Visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites - this includes acting as remote-hands for our Resolver Groups
Providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks
Completing Incidents, Service Requests and other defined activities including performing Proactive Checks, basic Event Triage and resolving subsequent issues within agreed parameters, handing-off to other Resolve Groups and third parties when needed
You may also be assigned to a specific customer or group of customers with special responsibility for arranging and completing work, attending meetings and acting as a single-point-of-contact for both inside and outside of Zenzero. This may include working customer’s sites for longer periods of time
When not visiting customer sites you will work from a Zenzero office and provide general support services
Ensuring Field Services fulfil all KPIs
Ensuring the Zenzero knowledgebase is up to date
Ensuring Field Services achieve SLAs

Ideal Experience:

Working for a Managed Services Provider (MSP or MSSP)
Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot)
Experience in using ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask)
Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management
Ability to demonstrate excellent troubleshooting skills
Ability to demonstrate strong team working and team leadership skills

Guildford, United Kingdom

On site

19-03-2025

Company Name

Zenzero

Job Title

Senior Onsite IT Engineer

Job Description

Field Services Engineer

As part of a Field Services team, you will support our customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Request that cannot be completed remotely by our Service Desk. You will need to work to defined SLAs as well as assisting our Project teams with deployments and other installation activities.

Responsibilities:

Building and configuring end-user-computing devices like desktops, laptops and tablet devices to agreed standards
Visit customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities
Visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites - this includes acting as remote-hands for our Resolver Groups
Providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks
Completing Incidents, Service Requests and other defined activities including performing Proactive Checks, basic Event Triage and resolving subsequent issues within agreed parameters, handing-off to other Resolve Groups and third parties when needed
You may also be assigned to a specific customer or group of customers with special responsibility for arranging and completing work, attending meetings and acting as a single-point-of-contact for both inside and outside of Zenzero. This may include working customer’s sites for longer periods of time
When not visiting customer sites you will work from a Zenzero office and provide general support services
Ensuring Field Services fulfil all KPIs
Ensuring the Zenzero knowledgebase is up to date
Ensuring Field Services achieve SLAs

Ideal Experience:

Working for a Managed Services Provider (MSP or MSSP)
Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot)
Experience in using ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask)
Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management
Ability to demonstrate excellent troubleshooting skills
Ability to demonstrate strong team working and team leadership skills

England, United Kingdom

On site

26-03-2025

Company Name

Zenzero

Job Title

Senior Service Desk Engineer

Job Description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

Responsibilities:
Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

Key Skills:
This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
Pluralsight Foundation role at Average, or above.
Foundation level Microsoft certification, or equivalent.
Experience with Cisco Meraki, Azure Synapse and SQL.
This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
Fluent in English, both written and spoken.

Cambridge, United Kingdom

On site

31-03-2025