ESP Global Services
About the Company
ESP provides IT support services across the globe. We understand how to maximise efficiency and effectiveness across a wide range of industries by delivering turnkey services from end user contact through to resolution.
With dedicated service desks located around the world ESP provides 24/7, multilingual support fortified by ISO and ITIL 4 service management practices.
Offering remote, hybrid, or outsourced support, we can help your organisation deliver world-class service. From flexible IT service desks, field or on-site support, IT experts to manage IT projects or hardware lifecycles, ESP delivers the support you need, when you need it.
Listed Jobs
- Company Name
- ESP Global Services
- Job Title
- Desktop Support Engineer - Luton Airport
- Job Description
-
About The Job
As the Desktop Support Engineer at the Luton Airport, you will be responsible for dealing with technical issues for the customer and working with end users to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements and IMACS.
What will you do?:
Respond to customer incidents and service requests and manage through to a successful resolution
Deliver onsite support services and maintenance to the customer according to the agreed service levels
Deliver hard and soft break-fix services for workstations, kiosks, e-gates, training rooms and associated peripherals across the site
Support, manage and maintain the configuration and installation of workstations and hardware replacements
Escalate any issues relating to incident resolution, such as the need for support from a more experienced Engineer, in a timely manner to ensure that customer SLAs can still be met.
This role will be based at the Client's campus, 8am to 6pm
What will you bring to ESP?
At least 2 years’ experience in an IT support role
Good knowledge of current Microsoft Windows Desktop software
Understanding of network protocols, server hardware and configurations
5 years UK working history which can be referenced for airside clearance checks.
Full UK driving license.
Good verbal and written communication skills
Self-motivated and willing to learn and adapt to any new change or situation.
Physical Requirements:
Able to lift or push 20-40 kilograms of equipment if needed.
Able to stand or kneel for extended periods.
Able to use mechanical tools.
If you are….
Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end-user environments, we should connect and explore.
What We Will Offer
Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.
Salary
We offer a competitive range based upon suitability or experience.
Benefits
Life Assurance
Pension
Holidays: 20 days, plus 1 day per year of employment up to 25 days
Eye care voucher
Perkbox discounts
ESP Learning
Who Are We
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.
Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry.
We are a global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.
Our vision and ethos have stood the test of time and we aim to exceed expectations and delight customers every time and our values are integral to the way we work together.
Luton, United Kingdom
On site
03-04-2025
- Company Name
- ESP Global Services
- Job Title
- Level 2 Engineer - Gatwick Airport
- Job Description
-
L2 Support Engineer - London Gatwick Airport
About The Job
Working as L2 Engineer is to provide second-line technical support for resolving a wide range of IT issues.You'll diagnoses and troubleshoots incidents and service requests that have been escalated from the first-line support team, applying technical expertise to resolve complex problems efficiently.
What will you do?:
Provides Desktop support including troubleshooting basic hardware and standard software operating system issues and problems, fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements
Installs and troubleshoots desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications
Performs computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
Performs desk-side support including basic administration of Operating Systems and common off the shelf software systems
Completes all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment
Monitors assigned service calls to ensure quality and service level goals are achieved in a timely manner
Completes all administrative duties correctly and promptly, including updating of tickets in ESP’s or Customer’s call management system.
Escalates problems to the appropriate next level of support when necessary· Works under close supervision
Typical work includes New starters set-up and provision of equipment; maintaining printers; preventative maintenance on desktops / laptops; office moves and relocations; basic build and imaging on pc refresh
This role is working Monday to Friday 9:00 to 17:00
What will you bring to ESP?
Knowledge and experience in Windows 10, Office 365, SCCM / MECM (Creating, troubleshooting & deploying applications, troubleshooting Windows Update Deployment), MS Defender, Bitlocker, ServiceNow / alternative ITSM software.
Proficient with Active Directory and have knowledge or experience of Mobile Device Management technologies. *preferable but not essential working knowledge of Crowdstrike / Qualys
Cyber vulnerability management - being able to research and resolve operating system and application vulnerabilities independently and effectively
Proficiency in desktop support including knowledge of current operating systems.
Basic knowledge of enterprise LAN and WAN setups and concepts.
Experience with Anti-spyware and Anti-virus software.
Basic knowledge of TCP / IP networking, DNS, DHCP, VPN and RDP.
May be able to carry out complex or more difficult service tasks with detailed script and technical assistance.
Able to lift / move computer equipment.
5 years UK working history which can be referenced for airside
Must be open to work in FTC 24 months
Physical Requirements:
Able to lift or push 20-40 kilograms of equipment if needed.
Able to stand or kneel for extended periods of time.
Able to use mechanical tools.
Salary:
We offer a competitive salary + benefits
Benefits
Holiday Leave
Pension
Life Insurance
Perkbox discounts
Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an equal opportunity employer.
#ITSupport #TroubleshootingExperience #WindowsSupport #ITHardware #AirportExperience #AirlineExperience
Gatwick, United Kingdom
On site
11-04-2025
- Company Name
- ESP Global Services
- Job Title
- Level 2/ L3 Engineer - Gatwick Airport
- Job Description
-
L2 / L3 Support Engineer - London Gatwick Airport
About The Job
Working as L2 Engineer is to provide second-line technical support for resolving a wide range of IT issues.You'll diagnoses and troubleshoots incidents and service requests that have been escalated from the first-line support team, applying technical expertise to resolve complex problems efficiently.
What will you do?:
Provides Desktop support including troubleshooting basic hardware and standard software operating system issues and problems, fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements
Installs and troubleshoots desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications
Performs computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
Performs desk-side support including basic administration of Operating Systems and common off the shelf software systems
Completes all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment
Monitors assigned service calls to ensure quality and service level goals are achieved in a timely manner
Completes all administrative duties correctly and promptly, including updating of tickets in ESP’s or Customer’s call management system.
Escalates problems to the appropriate next level of support when necessary· Works under close supervision
Typical work includes New starters set-up and provision of equipment; maintaining printers; preventative maintenance on desktops / laptops; office moves and relocations; basic build and imaging on pc refresh
This role is working Monday to Friday 9:00 to 17:00
What will you bring to ESP?
Knowledge and experience in Windows 10, Office 365, SCCM / MECM (Creating, troubleshooting & deploying applications, troubleshooting Windows Update Deployment), MS Defender, Bitlocker, ServiceNow / alternative ITSM software.
Proficient with Active Directory and have knowledge or experience of Mobile Device Management technologies. *preferable but not essential working knowledge of Crowdstrike / Qualys
Cyber vulnerability management - being able to research and resolve operating system and application vulnerabilities independently and effectively
Proficiency in desktop support including knowledge of current operating systems.
Basic knowledge of enterprise LAN and WAN setups and concepts.
Experience with Anti-spyware and Anti-virus software.
Basic knowledge of TCP / IP networking, DNS, DHCP, VPN and RDP.
May be able to carry out complex or more difficult service tasks with detailed script and technical assistance.
Able to lift / move computer equipment.
5 years UK working history which can be referenced for airside
Must be open to work in FTC 24 months
Physical Requirements:
Able to lift or push 20-40 kilograms of equipment if needed.
Able to stand or kneel for extended periods of time.
Able to use mechanical tools.
Salary:
We offer a competitive salary + benefits
Benefits
Holiday Leave
Pension
Life Insurance
Perkbox discounts
Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an equal opportunity employer.
#ITSupport #TroubleshootingExperience #WindowsSupport #ITHardware #AirportExperience #AirlineExperience
Gatwick, United Kingdom
On site
21-04-2025