Ultima

About the Company

We’re technology experts trusted by organisations globally to achieve successful business outcomes through our award-winning services and solutions.

Experience and expertise is everything. When combined with technology, it can change the world. For three decades, Ultima’s end-to-end solutions and tailored managed services in cloud, security, data and AI have delivered proven success for customers globally across private and public sectors.

For more information: www.ultima.com

Listed Jobs

Company Name

Ultima

Job Title

Security Engineer

Job Description

Security Engineer

Location - Hybrid - Belfast

KEY ACCOUNTABILITIES / ROLE PURPOSE
For over 30 years Ultima has offered end to end solutions for clients across the globe including Fulfilment, Managed & Professional Services as well as innovation via our Ultima Labs division.

Our Managed Services division is in a period of extensive growth; we utilise cutting edge technology & solutions to deliver a world class service to our clients.

The Security Engineer will be responsible for ensuring all devices are patched and protected in compliance with industry standards and regulations on a schedule agreed with client as well as assisting the Deskside Support teams with security and patching related escalations. Engagement with client to investigate, present and implement project deliverables in line with the skills and experience of the role.

The Engineer will be completely self-motivated with an ongoing desire to maintain and expand their knowledge with a focus on quality in line with Ultima's ISO certification and commitment to its clients.

The candidate will be required to primarily work from within Ultima’s ITSM platform aligned with ITIL principles to troubleshoot and resolve incidents, along with completing service and change requests based on the associated Managed Service contract of the client.

MAIN DUTIES AND RESPONSIBILITES

Actively strive to improve technical ability through self-study, organised in-house training and attendance of external courses
Continuously contributing to the Ultima Knowledge base with new/repeatable fixes and suggested edits to existing content.
Contribute to the continuous service improvement plan for the team processes and procedures.
Perform a series of routine proactive checks to ensure the prevention of incidents and service interruption.
Escalate issues to relevant Partners, Internal Teams and Client Escalation contacts in line with the P1 Incident Management process.
Act as a point of escalation for the wider team as well as to the Service Desk Teams for infrastructure and complex end user incidents.
Prioritise and respond to incoming requests ensuring ITIL best practice ticket management is adhered to.
Providing technical assistance to a key Ultima client and their IT teams in line with the agreed SLA’s.
To always represent Ultima to our client in the most professional way and continually demonstrate our core company values.
Supporting the Team Lead in the identification and delivery service improvement initiatives.
Ensure that all assigned activities are approached and handled in a consistent logical way and, where possible, in line with the appropriate Standard Operating Procedures and/or Company (ISO) quality standards
To always represent Ultima to our client in the most professional way and continually demonstrate our core company values.
Additional activities and responsibilities not covered within the above may also be required as part of specific projects or the wider role of a Senior Technical Support Engineer

ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE

To be knowledgeable and able to demonstrate in depth technical understanding across several of the skills and technologies below:

General Microsoft Azure Platform knowledge and specifically around -
Microsoft Azure Update Manager
Concept of IaC (Infrastructure as Code)
Deployment of AUM Maintenance Configurations
AUM Configuration, Reporting and Troubleshooting

Microsoft Intune
Microsoft Defender for Endpoints

Typical activities include (but not limited to):
Plan and coordinate the deployment of operating system and app patches and updates.
Test and validate patches before deployment to ensure compatibility and stability.
Prioritize and schedule patches based on risk, urgency, and business impact.
Create and maintain documentation for patching processes and procedures.
Communicate patching schedules and status to relevant stakeholders.
Monitor and troubleshoot patch deployment issues.
Work with other IT teams to ensure that applications and systems are compatible with patches.
Continuously review and update patching processes to improve efficiency and effectiveness.
Document and report on patching metrics and compliance
Ensure that patching is done in compliance with industry standards and regulations.
Collaborate with vendor and third-party support teams to address any issues.
Monitor and stay informed of new vulnerabilities and patches and make recommendations for future patching and Microsoft Defender configuration.
Liaise with customer Compliance teams to convert business compliance requirements into technical implementation within the managed security tools.
Ensure managed security tools are operational as per approved business requirements and agreed data is being fed into customer managed SIEM system if available.
Attend weekly customer vulnerability meetings.
Previous experience in a 2nd/3rd Line or similar Support role as part of a team.
Experience using a ticket management system, creating/updating & logging tickets following an ITIL methodology.
Experience managing multiple simultaneous activities.
Excellent levels of both written and verbal communication skills.
The ability to work both independently and as part of a team.
The ability to manage time and prioritise activities.

DESIRED KNOWLEDGE, SKILLS & EXPERIENCE

The ability to demonstrate knowledge in some of the below would add significant value to your application. Training and development in these technologies/solutions will be provided if required.
ITIL Foundation v4 certification
Certification in any of the above technologies
Microsoft Azure infrastructure platform knowledge
Foundational networking knowledge

Belfast, United Kingdom

Hybrid

11-03-2025