Phoenix Software Limited

About the Company

Phoenix Software utilises technology to enable UK organisations to innovate and transform, delivering remarkable, outcome focused IT solutions and services.

Phoenix supports digital transformation in the workplace by understanding the individual goals of organisations and harnessing the power of cloud, data, AI, security, and collaboration tools.

Phoenix is a signatory on the Race at Work Charter and Disability Confident Committed employer. The company is also actively involved in Women in IT Network, set up to encourage more women into the IT industry.

Phoenix is Microsoft’s UK Partner of the Year 2021.

Listed Jobs

Company Name

Phoenix Software Limited

Job Title

Service Delivery Co-Ordinator

Job Description

Overview Of The Role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

We are now looking for a Service Delivery Co-ordinator to join and provide support for our Managed Services team.

What will you be doing?

Manage team diaries, scheduling meetings and ensuring availability for key tasks and customer interactions.
Book calls for customers with Customer Success Managers to ensure ongoing engagement and support
Support customer onboarding activities and contract management.
Collaborate with customers and partners to ensure smooth service delivery.
Assign resources to customers and manage all managed service customer reviews.
Support invoicing and billing processes for customers.
Support procurement, tendering, contract, and supplier management..
Coordinate follow-up actions from service reviews and internal meetings.
Liaise with sales, procurement, and finance teams to ensure correct service delivery.
Facilitate the transition of professional services into managed services.


Why you should apply?

At Phoenix, our philosophy is simple - we aim to be the UK's leading IT solution and managed service provider and that means we recognise that it's our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

What are we looking for?

Prior experience in an administrative role
Good knowledge of Microsoft Word, Excel, Outlook and Teams
Excellent communications skills
Ability to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met
Commitment to see a job through to a successful conclusion


Practical stuff

Where is the role based?

This role is located at our HQ in Pocklington (YO42) on a hybrid basis (2 days p/w in the office)

How many interviews?

Following a screen with the Recruitment Team you can expect a two-stage interview process.

What are the benefits?

You Can Read About The Benefits On Offer Here

Important* BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check

Have you made it this far?

If you're still reading, we think there's a strong chance you might be our kind of person.

Here's the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don't check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.

Pocklington, United Kingdom

Hybrid

11-03-2025

Company Name

Phoenix Software Limited

Job Title

Data Analytics Apprentice

Job Description

Overview Of The Role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

We are seeking a Data Analytics Apprentice to join our marketing team. This position would be ideal for someone who is looking to start their career in data analytics and IT. You will work closely with experienced professionals to learn about data collection, organisation, and analysis, focusing on marketing-specific systems and platforms such as CRM (Customer Relationship Management) software (such as Dynamics 365), Google Analytics, and marketing automation tools (such as HubSpot).

What will you be doing?

Assist in collecting and organising marketing data from various sources, including CRM systems and digital marketing platforms such as Dynamics 365, Power BI, social media platforms (LinkedIn, X, Instagram), Google and Bing, Ahrefs, and HubSpot.
Learn basic data analysis techniques to extract insights and trends from marketing data.
Support the maintenance and management of marketing databases, systems and processes.
Assist in generating reports and dashboards to track marketing performance metrics.
Ensure systems, data, and processes are protected and aligned to UK data protection acts such as GDPR.


Why you should apply?

This role is ideal for somebody looking for their first step into the IT industry and allows you the opportunity to gain an apprentice-level qualification in IT through on-the-job training and learning. At Phoenix, our philosophy is simple - we aim to be the UK's leading IT solution and managed service provider and that means we recognise that it's our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will have a strong interest in data analysis and the IT industry in general. You don't need any prior work experience and can be someone who recently left school/college or someone who is looking to change careers. You will have a desire to learn as well as exceptional problem-solving abilities.

Key Skills:

A strong interest in data analysis
Strong attention to detail and organisational skills.
A basic understanding of data management principles.
A desire to learn and for continuous improvement.
Has the ability to embrace feedback as well as being able to adapt to change.
Understands how to act in a professional setting.
Excellent time management and organisational skills.


Practical stuff

Where is the role based?

Primary location is our HQ in Pocklington (YO42) and you will be expected to on-site full-time

What is the apprenticeship?

You will be completing the ‘Level 3 Data Essentials' apprenticeship through Phoenix and our apprenticeship provider. Offering a payment progression plan, candidates have the opportunity to increase their earnings alongside their professional development. After completing the apprenticeship and gaining experience in this role, there is potential for this position to lead to a role in our Service Desk - Technical Support Team.

What are the benefits?

You Can Read About The Benefits On Offer Here

Important* BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check

Have you made it this far?

If you're still reading, we think there's a strong chance you might be our kind of person.

Here's the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don't check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.

Pocklington, United Kingdom

On site

12-03-2025