PRACYVA
About the Company
Pracyva is a global firm focusing across IT Consulting, Outsourced IT Managed Services, Transformation servcies with core objective to put our clients' needs at the centre of all we do to help them shape, build and perpetuate a reputation for excellence in the global markets they serve. Disruption to traditional approach, applying emerging technologies and methodologies coupled with human values to achieve best in class result is an nonnegotiable principle engraved in our founding charter.
Our personal commitment to client service excellence is what defines us, what motivates us and also what renews us when we wake every day and help our business partners assess their most critical needs. And our distinctive and highly personal engagement is something to which we also commit, ensuring not only a 'red carpet' experience but also a powerful interaction that delivers value and insight for each individual we engage on our clients' behalf.
Pracyva offer array of services to fuel-up your enterprise with result oriented IT solutions .
As a trusted partner to our global client base, Pracyva delivers proven solutions across a variety of engagements for following areas
Quality Assurance Solutions
Digital Transformation
Big Data Analytics
Cloud Computing
Management Consulting
Talent Transformation
Listed Jobs
- Company Name
- PRACYVA
- Job Title
- Desktop Engineer
- Job Description
-
Responsibilities
Good in Data Analysis & Reporting using MS Office and ITSM tools
Coordinate desktop changes to avoid deployment collisions on high priority incidents.
Prepare requests for rollout.
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop, o365).
Have good technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of ITSM and ticketing process.
Experience : 3-5 years
Technical Requirements
On site support experience necessary.
Ability to carry out commissioning of new laptops and desktops across shopfloor wherein as needed.
Ability to move around along with necessary tools and devices across shopfloor wherein as needed.
Maintain the asset inventory at the facility and update on the desired tool.
Disciplined, systematic problem solving skills required.
Windows Operating systems (Win10, 11)
Knowledge of Active Directory
ITSM ticketing tools such as Service now.
Remote desktop connectivity applications like Team Viewer.
MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Edge, Chrome),
VPN(Cisco) and remote dial-in users.
Support for laptop, desktops, and printers all models
- Company Name
- PRACYVA
- Job Title
- Desktop Support Engineer
- Job Description
-
Oversee the onsite DWP Microsoft 365 migrations our engineers will do the migration
Work with client SPOCs for daily connects reporting
Work with offshore team for project related reports updates
Maintain the devices in onsite in a secured and locked room
Provide required assistance to the business users for migration related
Lead Steer the onsite migration engineers and provide the required mentorship needed
Join the calls on daily basis midday and EOD call and sometime ADHOC calls
Ensure ZERO escalations in onsite
Handover the new device with basic orientation to the user
Coordinate with Offshore DWP SME to perform backend migrationcutover and take help for any technical troubleshooting
Collect old Device and handover to Local IT keep securely in migration room
Escalate to LTIM CORE team for any challenges
Skills
Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server