Surf Tech IT Ltd

About the Company

Surf Tech IT Limited is a Multi Award Winning west midlands based IT solutions and support company. It is our goal to provide the very best solutions and support for your desktops, servers and networking issues. We believe that to be able to provide a service that will be critical to your business we need to understand how your business functions and provide a service level agreement that will exceed your expectations. As part of this we provide pro-active monitoring as standard with any support contract, as this will help us ensure that you receive the support you need and at a cost that is exceptionally competitive.

We are proud to work with renowned partners such as Microsoft, Dell, Symantec, McAfee, Trend Micro, HP, Cisco and Apple. Working with these partners allows us to ensure that solutions are state of the art and have been well researched and are easily supported.

We understand that not every ‘out of the box’ solution is an exact fit and we endeavour to research, develop and implement systems that meet your exact requirements, providing the solution & training to provide you with a bespoke solution.

Providing support to customers is one of our biggest priorities and it is important that any ticket raised with our support team is dealt with effectively. We use a range of tools to provide this service including a web based support portal, allowing key contacts in your business to log and track support tickets ensuring you are kept up to date with the progress of any ticket.

We use an ITIL methodology to provide efficient and effective handling of incidents and service requests, ensuring service level agreements (SLA) are met. Managing and logging support tickets in this manner ensures that we are providing the service we have specified and provide you with a monthly report of tickets logged and additional criteria.

Listed Jobs

Company Name

Surf Tech IT Ltd

Job Title

3rd Line Helpdesk Engineer

Job Description

Are you looking for the next stage in your career, fed up working for a larger MSP where you are pigeonholed into one role or one client?
Do you enjoy the challenge of solving problems daily? Are you looking to do more project-based work?

Surf Tech IT has been operating for almost 10 years, providing Managed IT Services, Datacentres, Hosting, and VOIP systems out of our offices in Stourport on Severn.
Winners of customer services company of the year, and growing significantly, we are now looking for our next team member to join our fantastic business.

We are able to offer you exceptional opportunities for growth in your technical and personal development, working with an experienced team, a varied and growing client base, and partnerships with companies like Microsoft and Sonicwall, amongst others.
Our team are experts in delivering services to clients across the region, and you will be responsible for supporting clients in third-line and one-site project implementation.
Working in our offices in Stourport along with a wide array of benefits, including pension and healthcare.
We are looking for people who can demonstrate most of the following:
Attention to detail, persistence, client care and a strong communication style.
Experience in MS office technology, particularly M365 implementation and support, Windows Server design and implementation, Active Directory, Cloud, particularly Entra, firewalls, networking, storage, and Virtualisation tech such as Hyper-V/VMware.


If you are looking for a new team where you can use your ability to solve client problems while having fun and providing the level of customer care we are renowned for, we would love to hear from you.

We offer a very competitive salary along with a range of benefits.This role will be based on our support desk with occasional on-site when required.

Some notes,
You will have a UK driving licence and access to your own vehicle.
We cannot sponsor visas at any stage.

What about you?

You will have previous experience of working in a similar role with;
- suitable personal skills to build relationships with colleagues and clients
- highly effective communication skills and phone manner
- the ability to handle challenging customer situations and work under pressure
- the ability to prioritise work-load and multi-task
- the ability to work in a proactive, methodical manner whilst having attention to detail
- strong problem-solving skills

Technical Skills Required
Good knowledge of virtualisation technologies (Hyper-V/VMWare). Also Server, Storage.
Good knowledge of Networking (switches (incl VLAN), Firewalls)
Ability to produce clear and concise documentation
Microsoft Windows Server technology design and implementation
Good knowledge of Active Directory design and implementation
Good knowledge of cloud technologies (Exchange online, SharePoint, Intune)
Understanding of security solutions such as the implementation of Nextgen Firewalls


Benefits
Benefits
22 days holiday per year plus bank holidays (increases after 3 years)
Contributory pension scheme (after 3-months)
Company laptop
Company mobile phone or contribution to personal mobile phone
Health Cash Plan (after probation)

Stourport-On-Severn, United Kingdom

On site

05-03-2025