ICT Services

About the Company

Introducing ICT Services: Your Trusted IT Partner in Ireland

At ICT Services, we take pride in being your reliable IT partner, dedicated to empowering your business through our versatile Managed IT Services. Our primary objective is to help you harness the full potential of IT within your budget constraints.

Our adaptable approach to IT service provisioning allows us to fully manage your IT needs or collaborate in a co-sourced capacity, working seamlessly alongside your existing teams and service providers.

With a team of over 150 professionals across nine offices and parts hubs, we provide comprehensive IT solutions covering all of Ireland, from the north to the south. We've cultivated strong partnerships with the world's largest and most innovative developers and manufacturers, positioning us as your go-to IT partner in Ireland.

Why Choose ICT Services:

Unparalleled Expertise: With a network of engineers and a dedicated back-office team, we combine extensive knowledge with meticulous attention to detail to ensure rapid responses to your every request.

Want to work for us? Check out our latest vacancies: https://ictservices.ie/it-resourcing/current-positions/

Listed Jobs

Company Name

ICT Services

Job Title

Support Engineer

Job Description

ICT Services is a leading IT field services, roll-out and support services group.
The 100-strong team you’ll be working with, provides an all-Ireland service, from nine offices and parts hubs, and are partnered with the largest and most innovative developers and IT manufacturers in the world.
The group headquartered in Dublin, with a subsidiary in Northern Ireland is truly an Island of Ireland resource.
ICT Services deliver best in class IT solutions to customers, among them the biggest names in business across key industry sectors throughout Ireland.

Role:
ICT Services is currently seeking a Level 1 Deskside Support Engineer in Belfast for a 3-month contract. This is a full-time position working onsite with our customer.

Responsibilities:
Provide Level 1 technical support for desktops, laptops, mobile devices, printers, and other peripherals.
Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner.
Assist with installations, upgrades, and configurations of hardware and software.
Collaborate with remote teams to escalate more complex issues when necessary.
Maintain accurate records of all incidents and support requests via the ticketing system.
Ensure high levels of customer service.

Requirements:
Minimum of 2 years of experience in a Level 1 IT support or helpdesk role.
Strong troubleshooting skills in hardware, software, and network environments.
Familiarity with Windows operating systems, Microsoft Office Suite, and common IT hardware.
Excellent communication and interpersonal skills, with a customer-focused approach.
Ability to manage time effectively and prioritize tasks in a fast-paced environment.

Belfast, United Kingdom

On site

03-03-2025