Sureserve

About the Company

Sureserve aim to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions, playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.

The Group was founded in 1988 and is headquartered in Dartford. It currently employs over 3,000 staff from over 30 offices, with exciting opportunities available all across the UK.

If you want to join a progressive business and work with amazing people and projects, take a look at our opportunities here: https://careers.sureservegroup.co.uk

Listed Jobs

Company Name

Sureserve

Job Title

Contract Administrator

Job Description

Sureserve

Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.

We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

Sureserve Compliance Central

We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients

We are recruiting for a diligent, professional part time Contract Administrator to join our busy team. This role necessitates a resilient and detail-focused person with excellent communication skills and the ability to multitask effectively.

Overview Of Role

The Contract Administrator serves as a crucial conduit between multiple stakeholders, ensuring that accurate data is delivered and communicated daily to the appropriate parties and that all planned, and allocated works are distributed on time, meeting the standards set by the Company and its Clients.

The successful candidate will be responsible for providing administrative support to our team leaders, engineers, suppliers, and tenants with proven administrative work experience, ideally in the housing, premises, or facilities management sector.

Key Responsibilities

Planning the day to day works of the Heating Engineers, Multi-Skilled Engineers, Electricians, Plumbers, Apprentices, and distribute/communicate work accordingly.
Ensuring the cascade of data is both accurate and timely.
Ensuring up to date records are both produced and kept via the appropriate mediums on time.
Liaise with the other Contracts Administrators and Supervisors.
Answering and dealing with phone calls from both Clients and Tenants.

Required Attributes

A self-motivated individual, looking to develop and progress within a successful Company.
Understand and work to an excellent level of customer service.
The ideal candidate will have experience and be proficient with Microsoft packages, IT systems and databases and possess strong organisational abilities.
Experience of handling a high volume of calls will be beneficial
Require a friendly and professional attitude to encourage good relationships with Engineers, Tenants and Clients.

It is important that we complete all the appropriate criminal and reference checks before you start working with us.

What We Offer

Employee wellbeing programme, occupational health support, telephone support- counselling for staff
Service level awarded annual leave
Enhanced Maternity & Paternity Packages
Dental/Healthcare cash plan
Cycle to Work Scheme
Electric Vehicle Leasing Scheme
Gender & Equality Working Group
Sureserve Academy- a platform for development, career progression
Employee Voice Programme
Social activities for all of our teams
Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scc-hr@sureserve.co.uk

Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.

Join us in our mission to deliver excellence across the UK.

Derby, United Kingdom

On site

02-03-2025

Company Name

Sureserve

Job Title

Dual Fuel Engineer

Job Description

About Sureserve Energy Services Meters

Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

As we continue to expand through securing new contracts and maintaining strong relationships with our valued clients, we are looking to grow our team with skilled Dual Fuel Engineers on a permanent basis. At Sureserve Energy Services Meters, excellence is one of our core values, and it drives us to consistently deliver exceptional service, fostering long-term success with our customers. If you're looking for a stable and rewarding career with excellent opportunities for growth, we'd love to hear from you!

Purpose Of The Role

To exchange gas and electricity meters in customers’ homes.
Provide a first class after-care service which includes a full demonstration to the customer on using their new meter.
Repairing and maintaining meters after initial install.

Banding A - Dual Fuel Engineer - £39,140 per annum

Banding B - 3 Phase / Medium Pressure / EV Engineer - £40,755 per annum

OTE for DF only engineer £48-53K – uncapped

Benefits*:

£5,000 sign on bonus
Performance bonus
Weekly meter fit bonus scheme
£60 per month lunch expense
Company pension
Access to flexible benefit schemes
Employee Assistance Programme
29 days holiday (inc statutory bank holidays)
£10,000 Life Assurance
Recommend a friend benefit

Qualifications And Key Skills Required

MET1
CMA1/CCN1
Single phase electric
MOCOPA (1a and 1c)
REGT1 and polyphase electric (desirable not essential)
Full UK Driving licence
Minimum of 6 months experience in fitting dual fuel smart meters
3 phase or single-off multi is advantageous

Location - Sutton

Terms and conditions apply

Full job description available upon request - SESM.Careers@sureserve.co.uk

Sutton, United Kingdom

Remote

06-03-2025

Company Name

Sureserve

Job Title

Project Coordinator

Job Description

About Sureserve Energy Services Meters

Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Purpose Of The Role

The Project Coordinator supports the successful delivery of various projects. The role involves coordinating project activities, managing schedules, and liaising with stakeholders. The ideal candidate will have strong project management skills, experience in coordinating multiple projects, and excellent communication abilities.

Key Responsibilities

Planning, scheduling and executing, trips to meet demand of clients across the UK, in particular the Highlands and Islands of Scotland,
Coordinate project schedules, with operational teams available resources, and clients demand, ensuring tracking for each trip is documented,
Communicate effectively with internal teams, subcontracting partners, and clients on deliverables,
Monitor project progress, track risks, and escalate issues as necessary,
Prepare reports, and documentation to support project activities and assist with billing information,
Book hotel accommodations, and other travel for each trip and account for the cost accurately,
Cover for holiday & sickness the business Travel mail box,
Support data analysis and reporting on project performance and KPIs,
Maintain project documentation, contracts, and other relevant records.

Qualifications

High school diploma or equivalent; additional coursework or certification in logistics, transportation, or a related field is a plus.

Experience

Previous experience in project planning, logistics, or a similar role is preferred.

Skills

Excellent communication and interpersonal skill,
Strong organisational and multitasking abilities,
Ability to remain calm and efficient under pressure,
Problem-solving skills and the ability to make quick decisions,
Strong organisational, analytical, and problem-solving skills,
Excellent stakeholder management abilities,
Ability to work independently and as part of a team in a fast-paced environment.

Benefits

29 days holidays (inclusive of bank holidays)
Employer contribution pension scheme
EAP - Employee Assistance Program
Life assurance
Bike to Work Scheme
Family friendly policies
Breakfast Club
Social Events

£26,208 plus bonus on successful achievement of monthly KPI's

Newmarket, United Kingdom

On site

26-03-2025