Ping Identity

Company Name: Ping Identity
Job Title: AR Specialist
Job Description: About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

The AR Specialist will help support a team which ensures accurate and timely billing and collections for multi-element arrangements including software, SaaS, and services, and provide timely and accurate visibility into Ping's cashflow. Reporting to the Credit & Collections Manager, this position works cross-functionally with the Revenue, Billing and Sales Ops teams.

You will:

Support the Collections Manager in implementing and developing a comprehensive credit policy.
Support the Collections Manager in dunning, cash receipts and escalations.
Implement AR policies, procedures, and controls. Establish and monitor for accuracy and compliance.
Participate in the month-end close process, including reviewing and reconciling the AR aging ledger.
Develop a detailed understanding of the Company, its products and services, its markets and its internal organization in order to understand financial results.
Work with external auditors to provide appropriate documentation and explanations for AR and collections audit requests.
Partner with the Billing Team to provide support during month end for customer invoicing.
Partner with the Tax Team for sales tax and WHT documentation and treatment.
Present invoicing and collections metrics on a monthly basis to the Finance Team.
Lead and/or execute ad-hoc revenue projects.

You have:

Collections experience.
Excellent research & analytical skills, a detail-oriented mindset, and the ability to prioritize effectively, meet deadlines, and follow through to execute all tasks.
Good working knowledge of Excel

You have an advantage if:

Experience with customer invoicing.
Familiarity with Netsuite as an ERP.
Familiarity with Tesorio.
Excellent verbal and written communication skills.
Self-starter with the ability to thrive in a fast-paced and dynamic environment and a collaborative spirit.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

United Kingdom

Remote

28-02-2025

Company Name: Ping Identity
Job Title: Senior Technical Support Engineer (Shifted Work Week)
Job Description: About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. You will be part of the global support team, working on a shifted schedule that includes weekends to ensure continuous support coverage. In this role, you will assist with product-specific cases, manage case escalations, provide phone support and respond to alerts, helping Ping Identity deliver superior customer support.

Work Schedule

There are two shift options, Thursday to Monday or Friday to Tuesday.

Hours are defined based on the follow-the-sun model to ensure global support, requiring specific shifts to align with this approach - these will be normal business hours in your regional time zone.

Main Responsibilities:

Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues.
Meeting or exceeding customer expectations on response quality, timeliness and overall customer experience
Acting as Queue Manager (QM) during weekend shifts, ensuring efficient case handling and triaging support requests
Providing technical support across multiple products, ensuring efficient troubleshooting, identification of root cause and issue resolution
Where assigned products are not within their core expertise, work within established product runbooks and escalate to the on-call Product SME as required
Managing and responding to phone support and alerts, escalating cases as needed
Communicating with customers and partners via the online support tool, and via audio and video calls and screen-sharing sessions
Reproducing customer problems internally, to enable the development and testing of a resolution
Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams. Showing a respect for all team members and customers at all times
Collecting information and documenting bugs with Engineering or Training/Documentation for product/service issues that are impacting customers
Actively prioritizing tasks/workload with self-discipline and good timekeeping
Adopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction
Participation in escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible. Showing empathy for the customer's situation and listening with the intent to understand the situation clearly
Ensuring best practices are followed and processes are adhered to, especially with
regard to ISO27001/9001 compliance, security incidents and data breaches

Required Skills & Qualifications

Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience
Excellent Communication - both verbal and written; support is conducted via web-based ticketing system, web conferencing and phone
Excellent troubleshooting skills
Demonstrable collaboration and teamwork skills
Ability to prioritize workload and adapt to a fast-paced, follow-the-sun support model
Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely
Strong background of working on Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting
Solid understanding of the technical fundamentals of the Internet - you should have a solid knowledge of protocols such as HTTP, SSL and IPv4/v6
Working knowledge of Java, web containers (e.g. Tomcat, JBoss) and web servers (e.g. Apache, IIS)
Experience of virtualisation in an enterprise environment
Cloud-based platform services - AWS, Azure, Google Cloud Platform

Preferred:

DevOps deployments - Docker, Scripting, Kubernetes
Networking infrastructure - Proxies, Load balancers, Firewalls
Installing/tuning/code analysis of Java
Java performance analysis - Heap maps/JMAP/GC
Directory - LDAP, AD
Databases – SQL
Programming languages - JavaScript, Groovy

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

United Kingdom

Remote

28-02-2025

Company Name: Ping Identity
Job Title: Support Engineer
Job Description: About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As a Support Engineer, you will be working in a customer-facing capacity, helping to ensure they have a seamless experience using our products and navigating any issues that arise. Additionally, you will help the resolution of any problems that may arise, working cross-functionally internally to quickly come up with the most efficient solution to ensure customers have a continuous operation of our products.

Main Responsibilities:

Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues. Showing a respect for all customers and team members at all times
Meeting or exceed customer expectations on response quality, timeliness and overall customer experience
Taking end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution. Showing dedication, patience and commitment to seeing problems through to resolution. Ability to think logically and creatively, with a detail-oriented working style, such that all angles of troubleshooting/resolution are covered and captured
Communicating with customers and partners via the online support tool, and via audio and video calls and screen-sharing sessions
Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams. Showing a respect for all team members and customers at all times
Reproducing customer problems internally, to enable the development and testing of a resolution
Collecting information and documenting bugs with Engineering for product/service issues that are impacting customers
Providing feedback to the training and documentation teams so that common or emerging issues can be addressed before they become serious or widespread
Ensuring best practices are followed and processes are adhered to, especially with
regard to ISO27001/9001 compliance, security incidents and data breaches
Actively prioritizing tasks/workload with self-discipline and good timekeeping
Adopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction. Showing a willingness to share knowledge with team members and customers
Participating in the weekend queue manager/on-call rosters and scheduled public holiday coverage
Clearly communicating with all stakeholders - customers, team members, other departments, management
Participation in escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible. Showing empathy for the customer's situation and listening with the intent to understand the situation clearly
Helping and advising other team members, with knowledge of tickets, best practices around customer service and troubleshooting and knowledge base articles
Building a rounded knowledge of the product/service and considering a subject matter expertise

Required Skills & Qualifications

Excellent Communication - both verbal and written; support is conducted via web-based ticketing system and over web conferencing
Excellent troubleshooting skills
Experience of working on Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting
Solid understanding of the technical fundamentals of the Internet - you should have a solid knowledge of protocols such as HTTP, SSL and IPv4/v6

Desired Skills

Working knowledge of Java, web containers (e.g. Tomcat, JBoss) and web servers (e.g. Apache, IIS)
Experience of virtualisation in an enterprise environment
Demonstrable collaboration and teamwork skills
Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely
Cloud-based platform services - AWS, Azure, Google Cloud Platform
DevOps deployments - Docker, Scripting, Kubernetes
Networking infrastructure - Proxies, Load balancers, Firewalls
Installing/tuning/code analysis of Java
Java performance analysis - Heap maps/JMAP/GC
Directory - LDAP, AD
Databases – SQL
Programming languages - JavaScript, Groovy

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

United Kingdom

Remote

28-02-2025

Company Name: Ping Identity
Job Title: Partner Delivery Readiness Manager
Job Description: About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

The Partner Delivery Readiness Manager (PDRM) plays a critical role in enabling and supporting our Partners to successfully deliver Ping Identity solutions to our customers. This role focuses on ensuring that partners have the necessary training, knowledge, tools, and resources to successfully implement and support products or services. The PDRM collaborates closely with internal teams, including our Channel Sales, Sales & Technical enablement, Partner Solution Engineers, and Customer Success, to develop and execute strategies that drive Partner competency, expertise, delivery excellence, and overall business success.

Key Responsibilities:

Partner Enablement & Readiness:

Develop and execute partner training programs to enhance delivery capabilities.
Ensure delivery partners have access to and understand our solution capabilities, delivery methodologies, and best practices.
Assess partner delivery readiness and create action plans for capability improvements.
Facilitate knowledge transfer through workshops, webinars, go-live retrospectives and learning modules.
Develop and deliver programs to enhance partner skills and expertise on Ping Identity products and services.

Delivery Excellence & Performance Management:

Define Partner delivery performance metrics and establish report scorecard to drive mutual accountability and performance expectations
Monitor partner performance metrics and identify actionable opportunities to improve performance
Establish best practices and frameworks to guide Partner led deployments
Conduct periodic assessments to identify gaps in partner skills or resources.
Provide feedback to internal teams to enhance partner engagement strategies.
Conduct regular partner touchpoints to monitor implementation project progress and assist in addressing any concerns.

Collaboration & Stakeholder Engagement:

Work closely with sales, solution engineers, customer success, and professional services teams to understand and assess partner capabilities
Partner with Channel Sales to build and maintain strong relationships with key stakeholders within partner organizations.
Serve as a trusted advisor and advocate for partners, helping them navigate challenges and achieve their business objectives.
Foster a collaborative and supportive working environment between Ping and partner teams.
Act as a liaison between partners and internal teams to ensure seamless and successful implementation of Ping Identity solutions
Act as escalation point to address issues and risks and satisfaction concerns as a result of Partner performance

Process Optimization & Program Improvement:

Develop and refine delivery methodologies, tools, and templates for partner use.
Leverage data and insights to provide input into partner programs and readiness initiatives.

Qualifications & Skills:

Bachelor's degree in business, technology, or a related field.
5+ years of experience in a partner-facing role (partner enablement, professional services, or delivery management.), preferably within the software industry,
Knowledge of cloud technologies, SaaS, or IT service management is a plus.
Proven track record of successfully managing partner relationships
Experience working with channel partners, system integrators, or service providers.
Strong understanding of project management methodologies, service delivery frameworks, and best practices.
Excellent communication, interpersonal, relationship management and presentation skills.
Ability to work effectively in a fast-paced, collaborative environment.
Knowledge of Ping Identity products and solutions is a plus.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

United Kingdom

Remote

04-03-2025

About the Company

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