Spektrum

Company Name: Spektrum
Job Title: Vendor Management Officer
Job Description: Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who We Are Supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

The Vendor Management Officer will develop service delivery contracts, to support the smart sourcing across the wide range of NIMSC projects and services. They will support the NIMSC Outsourcing Officer and work with the NIMSC Business Units & Resource Centres to support the implementation of Strategic Plans and in accordance with Governance decisions. This role gathers requirements, creates supporting documentation, coordinates vendor sources with Acquisition (ACQ) and ensures effective and optimized delivery and provisioning of Providers and other Sourcing options.

Role Duties And Responsibilities

Organisational change management

Follows standard techniques to investigate and analyse the size, nature and impact of changes to operational activities.
Contributes to the recommendations for change management plans and actions.
Supports implementation and engages with stakeholders under direction.

Supplier management

Collects supplier performance data and investigates problems.
Monitors and reports on supplier performance, customer satisfaction, adherence to security requirements and market intelligence.
Validates that suppliers' performance is in accordance with contract terms.
Engages proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance.
Implements supplier management-related service improvement initiatives and programmes.

Contract management

Acts as a routine contact point between the organisation and suppliers concerning contract management.
Supports the collection of contract performance data.
Creates standard reports on contract performance.

Stakeholder relationship management

Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information.
Implements stakeholder engagement/communications plan.
Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.
Helps develop and enhance customer and stakeholder relationships.

Product and Vendor Evaluation

Assists in selecting suitable products and vendors within the organization.
Analyzes and prioritizes products and vendors in the marketplace.
Follows the established processes and procedures for product and vendor evaluation.
Understands the software requirements by cooperating and consulting with architects and other IT professionals.
Follows stated requirements, including local selection criteria and standards for product and vendor evaluation.

Vendor Management

Builds and maintains partnerships with multiple and/or large vendors.
Ensures the fulfillment of report and record-keeping requirements.
Evaluates issues and terminates vendor relationships as appropriate; works with legal departments.
Monitors supplier performance; works to resolve discrepancies between performance and agreements.
Develops quality standards and controls for vendor selection.
Facilitates supplier partnering arrangements that share risk and reward.

Essential Skills And Experience

Experience in developing contracting vehicles to support dynamic sourcing delivery;
Experience developing Statements of Work, Requests for Quote, and Requests for Proposals
Experience with monitoring contractor performance and quality control processes;
Experience with managing contractor and vendor relationships;

Education

A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years directly relevant work experience;
Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function

Desirable Skills, Experience And Education

Working knowledge and experience of NATO/NCIA procurement process and regulations.
Prior experience of working in an international environment comprising both military and civilian elements;
Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).
Certified Outsourcing Professional (COP), Certified Supplier Relationship Managem...

Braine-L’Alleud, Belgium

On site

31-03-2025

Company Name: Spektrum
Job Title: CIS Security Program Manager
Job Description: Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who We Are Supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties And Responsibilities

Under the direction of the Section Head MSS Cyberspace Security (NSO OCY 0050) they will perform duties such as the following:

Applies and maintains specific security controls as required by organizational policy and local risk assessments
Drafts and maintains documents supporting security accreditation for CIS in AOR
Drafts and maintains CIS Security policy documents
Liaises with operational partners to ensure security accreditation compliance requirements
Supports investigation of suspected attacks and security breaches
Provides detailed and specific advice regarding the application of their specialism to the organization's planning and operations
Assists in infrequent, limited management of Trellix ePolicy Orchestrator (ePO) and Endpoint Security (ENS) components required by NATO Cyber Security Centre (NCSC) policy on local and remote (deployed) devices in two security domains
Manages endpoint security components on disconnected and standalone devices in AOR
Monitors CIS logs for suspicious or anomalous activity and reports as required
Document routine processes in Standard Operating Procedures
Configures and distributes two-factor authentication devices
Performs trend analysis of routine vulnerability assessments using automated and semi-automated tools, including Nessus Tenable
Provides vulnerability mitigation advice to stakeholders
Supports external service providers in management of local boundary protection and cyber security monitoring infrastructure
Provides CIS Security advice and training, as required
Executes the incident and change management processes in accordance with the Information Technology (IT) Information Library (ITIL) Version 4 framework
Contributes to Asset Configuration Patching and Vulnerability Management activities
Experience in developing, sourcing and/or delivering training
Performs other related duties, as required

Essential Skills And Experience

Familiarity with NATO Security Directives
Experience in managing information assurance or security compliance programs
Experience drafting Standard Operating Procedures and directive policy documents
Familiarity with Microsoft update and patch management systems, IT security frameworks and governance models, andCommon Vulnerability Scoring System (CVSS) v3.X or later standards
Familiarity ITIL Version 4 concepts including Configuration Management and Service Asset Management
Experience with Microsoft Windows desktop operating systems;
Experience with Microsoft Windows server operating systems including the following key components such as Active Directory, Group Policy, New Technology File System permissions, Dynamic Host Control Protocol;
Experience with key Information Technology concepts including shared storage, clustering and virtualization;
Familiarity with security and network technologies such as IPv6; Firewalls, Virtual Private Networks, Public Key Infrastructure, Intrusion Detection and Forensic Appliances;
Familiarity with International Organization for Standardization (ISO)/International Electro-technical Commission (IEC) 27001 framework.
Assists in developing, sourcing and/or delivering CIS security training to operational partners and unit staff
Prior experience of working in an international environment or organizations comprised of both military and civilian elements

Working Location

Northwood, Great Britain

Working Policy

On-Site
Personal Liability and comprehensive insurance required

Travel

Some travel to other NATO sites may be required

Security Clearance

Valid National or NATO Top Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.

Matlock, United Kingdom

On site

01-04-2025

Company Name: Spektrum
Job Title: IKM Specialist
Job Description: Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who We Are Supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

Within the NATO Digital Workplace Centre (NDWC), the Content Platforms Services (CPS) Group provides a range of content centric services enabling secure collaboration. Core functionalities include creating, sharing, managing, organizing and preserving digital content to deliver enterprise-wide content lifecyclemanagement, information access and governance. Common services available include document and records management, content publishing, business process management, data capture and indexing, categorization, content search, version control, analytics and artificial intelligence applied to content collaboration. Content Platform Services also provides Subject Matter Expertise for advice, guidance, business analysis, design, configuration, development and implementation of new and existing Content Platform Solutions and for a broad range of Content Management activities. Through various projects new capabilities are released in the form of SharePoint customizations (farm solutions, add-ins and client side solutions on versions 2013, 2019, SharePoint Subscription Edition through to online). After release we often find that improvements are required to make those customizations fullyfit-for-purpose. This can relate to code quality, code vulnerabilities, feature stability, feature usage and documentation. These capabilities include EDMS, PITT, NIP ,TT+ (collectively referred to as IKM tools), additionally the RECCEN and include customizations to SharePoint which follow common development practices combining page elements, lists and SharePoint services (such as metadata, search and profile services)

Role Duties And Responsibilities

Provisioning of technical assessment and guidance on the creation of a backlog of user stories and their respective acceptance criteria which will address the gap between the current and desired state of the mentioned capabilities.
Refactoring of code, and thus functionality, of existing SharePoint customizations following quality, vulnerability, stability, usability and security testing of currently deployed capabilities.
Creation of test cases against new introduced or improved features
Updated documentation related to newly introduced or improved features

Essential Skills And Experience

Refactoring of code, and thus functionality, of existing SharePoint customizations following quality, vulnerability, stability, usability and security testing
Creation of test cases against new introduced or improved features
Updated documentation related to newly introduced or improved features
Creating PowerShell scripts autonomously and on demand
Designing medium and large enterprise SharePoint environments, in conjunction of the related Operating System and SQL database
Knowledge to support Active Directory Federation Services and Claims provider, related to the IKM Tools and RECCEN

Language Proficiency

Business English

Working Location

Braine l’Alleud, Belgium

Working Policy

On-Site

Travel

Some travel to other NATO sites may be required

Security Clearance

Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.

Braine-L’Alleud, Belgium

On site

10-04-2025

Company Name: Spektrum
Job Title: Audio Visual Services Manager
Job Description: Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who We Are Supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties And Responsibilities

Organize the work for the Audio Visual team in order to deliver the Audio Visual service in accordance with customer service agreements (SLA, SSP, etc.) across the customer and NATO AoR (including missions and exercises), ensuring the expected level of quality, security and support;
Plan, lead and monitor the implementation of the outsourcing and continuous service improvement initiatives,
Lead and monitor the Service Request, Incident, Change and Problem Management for the Audio Visual service adhering to ITIL best practices
Participate in projects by representing and proving governance, guidance and mentorship on the Audio Visual Service component of the project, as required, to enable successful execution and to enhance and improve the existing infrastructure and services.
Accountable for the creation and maintenance of technical documentation (configuration baselines, standard operating procedures, network diagrams, etc.) used for continuous service improvement and service execution.
Interact with customer representatives to receive feedback, capture requirements and help in articulating solutions in customer request processes for their AV needs.
Manage the design and deployment of complex Audio Visual solutions across the different NATO networks.
Communicate vision, mission, requests, tasks clearly to the team members to ensure effective and efficient execution
Perform team management tasks like performance review, time management and resource management
Represent the team and communicate the team needs to the SAO, while also cascading the duties coming from the SAO and higher chain of command.
Mentor and guide the team members, while maintaining a good team morale, by equally and fairly distributing the workload and promoting a safe and trusted environment
Perform team management tasks like performance review, time management and resource management
Deputize for higher-grade staff, if required.
Perform other duties as may be required.

Essential Skills And Experience

Experience in incident, change and problem management methodologies.
Experience in service level management and continuous service improvement.
Experience in in Service Catalogue development and improvement.
Excellent customer relationship management abilities.
Excellent analytical and listening skills to capture requirements and identify problems and risks.
Excellent communication skills to be able to explain complex topics to different audience types.
Proven experience as a people manager in a technology support or technical project delivery environment.
Extensive experience as line manager and provide evidence of having the ability of being a motivator and mentor.
Minimum 3 years of experience managing vendors and vendor contracts.
Proven experience in managing the processes resulting in the architecture, design and deployment of complex Audio Visual solutions for all types of AV rooms including video walls, large meeting rooms, boardrooms, and video conferencing rooms.
Familiarity with AV solutions from main vendors like Crestron, Extron, AMX and Televic.
Familiarity with AV protocols and networking like Dante.

Desirable Skills And Experience

Ability to navigate, influence and negotiate with all levels of the organization, business partners, customers and users.
Strong communication skills and the ability to be concise in both written and verbal communications.
Experience in programming AMX, Crestron and/or Extron control systems.
In-depth knowledge of business application technologies, platforms, and IT service management best practices.
Prior experience of working in an international environment comprising both military and civilian elements.
Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation.
Knowledge of NATO or national governmental acquisition policy and procurement procedures.
ITILv4 Foundation Certification.
Prince2 Foundation Certification.

Education

A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience, or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience ...

Braine-L’Alleud, Belgium

On site

11-04-2025

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