SAP

Company Name: SAP
Job Title: Services Sales Expert
Job Description: We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Services Sales Expert

The Services Sales Expert works for customers covered by a long-term post-sales engagement. An engagement is a collaborative relationship between a customer and individual resources or teams with a specific mandate based on a defined contract.

The aim of this role is to support a long-term engagement between the customer and SAP. The engagement will cover the enterprise-wide adoption, consumption and operation of SAP centric solutions.

Based on a strong organization and peer network combined with a sound understanding of the customer the Services Engagement Expert manages relevant activities to pro-actively support customer initiatives and solution usage to ensure adoption and consumption. The Services Engagement Expert is working in an engagement with moderate complexity or together in a team with more experienced colleagues which are helping in judging situations and the creation of action plans for complex situations.

Customer Understanding and Situation Analysis

> Understand the customer's business (e.g. business challenges and pain points, industry specifics)

> Understand the customer organization (e.g. stakeholders, implementation partners, service providers) and how that organizational structure may affect the customer's success with SAP

> Understand SAP's status at the customer's enterprise (e.g. current contractual footprint and adoption, past escalations, customer feedback provided to SAP and potential future footprint to meet customer needs)

> Support analysis of current customer situation, maturity of SAP solution operations, and IT service delivery

Engagement Setup

> Explain the scope of the engagement with the customer

> Understand engagement roadmap, innovation roadmap, adoption targets, engagement focus areas and develop a high-level delivery plan

> Understand goals and Key Performance Indicators (KPI) for the engagement

> Agree and implement governance model (e.g. meeting cadence, escalation path)

> Expedite SAP's collaboration platform at the customer

> Explain the initial action plan to the customer as the starting point for the engagement

Engagement Governance

> Align action plan with the account team and other internal stakeholders as required

> Contribute to executive meetings, provide an overview of the engagement contribution to demonstrate the value delivered

> Understand engagement performance expectations and adhere to delivery standards and KPIs

Engagement Development

> Highlight opportunities outside own area of responsibility to the account team

> Support customer retention and Premium Engagement contract renewals

Customer Relationship Management

> Establish a trusted relationship with customer

> Own the communication of relevant topics between the customer’s organization and SAP during the engagement lifecycle

> Support capturing customer experience (reference calls, videos, success stories, etc.)

> Align, schedule, trigger, and follow-up on customer feedback (e.g. Qualtrics Surveys)

Engagement Management and Planning

> Know the customer entitlement while adhering to entitlement or contract guidelines

> Use the supporting ecosystem to find relevant SAP portfolio items to accelerate adoption and maximize customer value whilst supporting SAP delivery efficiency

> Manage a long-term engagement plan based on customer’s solutions, projects and top issues

> React on short-term needs when having to avoid issues

Anticipation and Identification of Risks and Top Issues

> Identify and assess potential issues and risks related to SAP solutions, associated business processes, and customer initiatives

> Provide advice on issue resolution

> Involve SAP experts, as well as experts from the customer and partners if deeper expertise is required

> Create an action plan for root-cause analysis and resolution of the customer's issues and top issues

> Support the preparation of executive briefing to provide background and status on high profile customer top issues

> Document top issues to provide transparency on status and progress throughout SAP

Escalation Management for Critical Situations

> Understand importance of all issues raised, and recommendations given to the customer

> Support condensing issues to top issues and ensure resolution thereof according to engagement deliverables

> Escalate critical situations to SAP and customer management when required

> Highlight churn or maintenance at risk situations

Engagement Delivery

> Manage execution of the engagement plan by aligning, scheduling, scoping, ordering and supporting the delivery of Premium Engagement services

> Follow up service deliveries to ensure value realization and visibility of value delivered to customer

Documentation and Reporting of Engagement Status, Action and Value

> Regularly report the status of engagement deliverables, accomplishments and value to the customer or the front office team

> Enter and update the customer's information and status in respective systems

Promote Most Relevant Supporting SAP Processes and Tools

> Promote Cloud Application Lifecycle Management (CALM) for Service, SAP for Me, SAP.COM, SAP Help, SAP One Support Launchpad, and others if applicable

> Provide support on first steps to ensure a seamless onboarding

> Instruct customer on SAP's Support processes to drive efficient incident resolution

Internal Feedback

> Provide feedback to processes and highlight improvement potential for SAP engagements

Experience & Educational Requirements

> Can effectively resolve or drive resolution in a structured manner for problems that require the creation of new and innovative approaches

> Is able to understand customer solution landscapes

> Understands solution landscape management and typical issues at larger enterprises

> Has a good understanding of the SAP technology, solutions and services

> Has a very good understanding of SAP tools and processes

> Has a good understanding of cloud delivery principles and methodologies, including but not limited to SAP Activate

Education

> Bachelor's degree in Computer Science, Science, Mathematics, Engineering or similar

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has ...

Machelen, Belgium

Hybrid

02-04-2025

Company Name: SAP
Job Title: Senior Quality Specialist - WebApp (Node.js & React)
Job Description: We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You’ll Do

SAP recently decided to combine and harmonize all SAP Sovereign Cloud offerings, establishing an end-to-end process for the Public Sector and regulated industries. The newly created Global Sovereign Cloud Delivery & Operations business unit is part of SAP Product Engineering with responsibility across the relevant Sovereign Cloud portfolio of SAP. Global Sovereign Cloud Delivery & Operations is collaborating closely with all Board areas to establish a harmonized, scalable, and consistent offering with transparent and standardized deliverables.

In this role, you will join the SAP Sovereign Cloud Automation & Tooling team and contribute to the Quality Engineering efforts for the Operations Control Plane (OCP)—a foundational capability responsible for observability, compliance, and policy enforcement in SAP’s regulated cloud environments. You will support the test automation strategy for a WebApp architecture powered by Node.js and React, working closely with engineers, architects, and DevOps experts.

As a Senior Quality Specialist, you will help drive high test coverage, maintain automation frameworks, and ensure the quality and compliance of deliverables that meet the unique requirements of Sovereign Cloud.

In The Role Of Senior Quality Specialist, You Will

Design, implement, and maintain test automation for WebApp components developed with Node.js (backend) and React (frontend).
Contribute to UI, API, and integration testing using tools such as Playwright, Cypress, or Jest.
Collaborate with development and operations teams to embed automated tests into CI/CD pipelines (e.g., GitHub Actions, Jenkins).
Analyze test results, identify defects, and assist in root cause analysis.
Ensure comprehensive test coverage for functional, non-functional, and compliance-related scenarios.
Participate in code and test reviews, QA discussions, and backlog grooming activities.
Document test strategies, test cases, and quality dashboards.
Support the implementation of quality gates and early defect detection practices.

What You Bring

Degree in Computer Science, Software Engineering, or equivalent practical experience.
6-8 years of hands-on experience in automated testing of full-stack WebApps, preferably in enterprise environments.
Strong knowledge of JavaScript/TypeScript-based testing frameworks for UI and backend automation.
Experience with Cypress, Playwright, Jest, Mocha, or Supertest.
Familiarity with RESTful API testing and frontend component testing.
Understanding of CI/CD pipelines, test integration, and version control (GitHub).
Strong problem-solving skills, attention to detail, and a quality-first mindset.
Willingness to work in agile, distributed teams with a collaborative attitude.

Nice to have

Exposure to regulated cloud environments or Sovereign Cloud principles.
Experience with Kubernetes, Helm, or containerized application testing.
Knowledge of performance testing, contract testing, or security test tools.
Familiarity with SAP products, BTP, or compliance processes.

Due to the potentially classified nature of our work, you might be required to subject yourself to a governmental security clearance process: UK Government Security Vetting Guidelines

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 420874 | Work Area: Software-Quality Assurance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: .

Feltham, United Kingdom

Hybrid

17-04-2025

Company Name: SAP
Job Title: Stage: Services Account Executive Junior - F/H
Job Description: Faites ressortir le meilleur de vous-même

Les innovations de SAP permettent à plus de quatre cent mille clients dans le monde de travailler ensemble plus efficacement et d'utiliser plus efficacement les informations commerciales. Connu à l'origine pour son leadership en matière de logiciels de planification des ressources d'entreprise (ERP), SAP a évolué pour devenir un leader du marché des logiciels d'application de gestion de bout en bout et des services connexes pour les bases de données, l'analytique, les technologies intelligentes et la gestion de l'expérience. En tant que société en nuage comptant deux-cents millions d'utilisateurs et plus de cent mille employés dans le monde, nous sommes motivés et tournés vers l'avenir, avec une éthique d'équipe hautement collaborative et un engagement envers le développement personnel. Qu'il s'agisse de connecter des industries, des personnes ou des plates-formes mondiales, nous veillons à ce que chaque défi reçoive la solution qu'il mérite. Chez SAP, vous pouvez faire ressortir le meilleur de vous-même.

Votre mission

Développement commercial:
Identifier les opportunités de vente pour les services SAP auprès des clients existants et nouveaux.
Élaborer des propositions de valeur adaptées aux besoins des clients.
Travailler avec les équipes internes pour construire des offres de services adaptées.
Gestion des comptes clients:
Établir et entretenir des relations solides avec les décideurs des clients.
Assurer une satisfaction client élevée en garantissant une exécution fluide des services SAP.
Collaborer avec les équipes de vente logicielle pour maximiser l’adoption des solutions SAP.
Négociation et contractualisation:
Élaborer des propositions commerciales et négocier les contrats de services.
Assurer la rentabilité et la faisabilité des projets de services vendus.
Suivi des performances et reporting:
Suivre l’avancement des projets et s'assurer que les engagements pris sont respectés.
Analyser les résultats et ajuster les stratégies commerciales si nécessaire.

Votre profil

Expérience dans l’avant-vente et la vente : négociation et conclusion de contrats d'intégration et de support.
Capacité à concevoir des offres de support pour la transformation métier de nos clients.
Orienté(e) résultats avec un fort accent sur la création de valeur pour les clients.
Autonomie et leadership dans la création de propositions de valeur pour les clients et avec les partenaires.
Capacité à apprendre et à acquérir régulièrement des connaissances sur les nouvelles offres.
Forte conscience de soi avec la capacité d’identifier ses points forts et ses axes d’amélioration.
Maîtrise de l’anglais et du français, à l’écrit comme à l’oral.

Votre équipe

Rejoignez une équipe conviviale composée de 10 Services Account Executives et pilotée par 2 managers

Durée : 2 mois

Date de début : Dès que possible

Conformément à la législation française, pour toute durée supérieure à 2 mois, un stage fait l'objet d'une gratification, en alignement avec la grille définie par SAP.

Faites ressortir le meilleur de vous-même

Les innovations de SAP permettent à plus de quatre cent mille clients dans le monde de travailler ensemble plus efficacement et d'utiliser plus efficacement les informations commerciales. Connu à l'origine pour son leadership en matière de logiciels de planification des ressources d'entreprise (ERP), SAP a évolué pour devenir un leader du marché des logiciels d'application de gestion de bout en bout et des services connexes pour les bases de données, l'analytique, les technologies intelligentes et la gestion de l'expérience. En tant que société en nuage comptant deux-cents millions d'utilisateurs et plus de cent mille employés dans le monde, nous sommes motivés et tournés vers l'avenir, avec une éthique d'équipe hautement collaborative et un engagement envers le développement personnel. Qu'il s'agisse de connecter des industries, des personnes ou des plates-formes mondiales, nous veillons à ce que chaque défi reçoive la solution qu'il mérite. Chez SAP, vous pouvez faire ressortir le meilleur de vous-même.

L’inclusion, au cœur de notre stratégie

La culture d'intégration de SAP, l'accent mis sur la santé et le bien-être, et les modèles de travail flexibles contribuent à ce que chacun, quelle que soit son origine, se sente inclus et puisse donner le meilleur de lui-même. Chez SAP, nous sommes convaincus que les capacités et les qualités uniques que chaque personne apporte à notre entreprise nous rendent plus forts. Nous investissons dans nos employés pour leur inspirer confiance et les aider à réaliser leur plein potentiel. En définitive, nous croyons qu'il faut libérer tous les talents et créer un monde meilleur et plus équitable.

SAP est fier d'être un lieu de travail qui favorise l'égalité des chances et un employeur qui pratique l'action positive. Nous nous engageons à respecter les valeurs de l'égalité des chances en matière d'emploi et proposons des aménagements pour les candidats souffrant d'un handicap physique et/ou mental. Si vous souhaitez postuler chez SAP et que vous avez besoin de mesures d'adaptation ou d'une assistance particulière pour naviguer sur notre site Web ou remplir votre candidature, veuillez envoyer un e-mail à l'adresse suivante: Careers@sap.com

Employés SAP : les candidats ne peuvent être recommandés que pour des postes permanents - vous trouverez d'autres réglementations dans la politique de recommandation SAP. Des règlements particuliers peuvent s'appliquer aux postes de formation.

Réquisition: 419547 Secteur de travail: Sales Déplacement escompté: 0 - 10% Statuts de carrière: Étudiant Type d’emploi: Limited Full Time Emplacements Supplémentaires:

Levallois-Perret, France

Hybrid

30-04-2025

Company Name: SAP
Job Title: Services Sr. Account Executive - F/M
Job Description: We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Context

The Services division of SAP France is looking for a Service Account Executive (SAE) to drive services sales and ensure the delivery of the value promise made to our customers through our software solutions.

Responsibilities

As the SAE responsible for strategic accounts and the development of client relationships, your missions will include:

Developing a business development plan for each customer, with concrete steps to generate opportunities on a quarterly basis.
Identifying and generating sales opportunities aimed at helping our customers succeed in their projects—both as a lead on implementation projects and in support of customer and/or partner teams.
Leading an extended Services team composed of Business Transformation Consultants, as well as Technical and Functional Experts.
Being an integral part of the “Value Added Team” account structure, in order to define the most compelling value proposition for our customers and support the sale of our Cloud solutions.
Achieving quantitative and qualitative objectives set for the year, while providing maximum visibility on the progress and closing of ongoing deals.

Profile Sought

Proven experience in complex sales (10+ years): negotiation and closing of SAP integration and support contracts.
Ability to build support offers that guide our customers through their business transformation.
Results-driven and focused on delivering value to customers.
Autonomy and leadership in creating value propositions for clients and in collaboration with partners.
Ability to continuously learn and adapt to new offerings. Innovation-oriented: AI, Business Data Cloud.
Strong self-awareness, with the ability to recognize personal strengths and areas for improvement.
Fluent in French and English, both spoken and written.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 420065 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: .

Levallois-Perret, France

Hybrid

01-05-2025

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