- Company Name
- Bristol, North Somerset and South Gloucestershire ICB
- Job Title
- Funded Care Business Support Officer
- Job Description
-
Job Summary
To deliver an effective and competent level of receptionist and/or clerical support and consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.
Main duties of the job
Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
Answer and respond to telephone queries and, if unable to support, taking messages and passing on accurately to the relevant departments/person.
Responsible for sorting / archiving all incoming email correspondence to the joint inbox, ensuring mail has been flagged for the correct team member, and responding personally when appropriate to do so.
Triage all incoming invoices and allocate to team members
Problem solve and raise issues with providers where there are invoice discrepancies, and follow up as appropriate.
Responsible for processing all invoices highlighted for care homes and other basic invoices
Ensure all PIP forms received are completed and returned to the Department for Work and Pensions.
Responsible for sorting of all incoming post and ensure distribution to the relevant departments, and to ensure that all out going post is documented. To send post recorded delivery when requested.
About Us
We are committed to creating an inclusive organisation that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services. We welcome applications which represent the rich diversity of our community; from people of all ages, disabled people, all genders, people from ethnic minority groups, LGBTQ+ people, people with diverse gender identity and expression, people from all religions and beliefs and other diverse characteristics, and we have processes in place to ensure that all applications are treated fairly and consistently at every stage of the recruitment process.
Date posted
12 February 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year pro rata per annum
Contract
Permanent
Working pattern
Full-time
Reference number
461-ICB-6182SP
Job locations
BNSSG ICB
ICB Floor 2, North Wing, 100 Temple Street
Bristol
BS1 6AG
Job Description
Job responsibilities
Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
Photocopying and word processing documents, letters, emails, minutes taking and reports when required. Post holder must have an advanced level of keyboard skills and able to use Microsoft Office Word, Outlook, Excel, Teams and Powerpoint
Daily use of the Oracle system for finance and the patient database Care Track.
Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.
Have a flexible/adaptable approach to their work in order to meet various deadlines.
Responsible for organising meetings for the department and planning any administrative work as required which includes coordinating attendance for internal and external groups, room / desk booking.
Minute provider meetings e.g. case conferences/professional meetings and team meetings as required, distributing as appropriate and taking administrative follow-up acting on own initiative.
Demonstrate office systems and department requirements to new starters which includes supporting with the training of staff members / less experienced staff and shadowing.
Inputting into, monitoring and printing reports from computerised systems.
Undertake Research and Development as directed.
To carry out other appropriate delegated duties as required. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The post holder will participate in the rota for provision of in-hours Call Support to System Flow meetings, once appropriate training has been received. The post-holder, once trained, will also be eligible to undertake out-of-hours Call Support which will result in additional payment. The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the Department and the Organisation. Job description Job responsibilities
Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
Photocopying and word processing documents, letters, emails, minutes taking and reports when required. Post holder must have an advanced level of keyboard skills and able to use Microsoft Office Word, Outlook, Excel, Teams and Powerpoint
Daily use of the Oracle system for finance and the patient database Care Track.
Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.
Have a flexible/adaptable approach to their work in order to meet various deadlines.
Responsible for organising meetings for the department and planning any administrative work as required which includes coordinating attendance for internal and external groups, room / desk booking.
Minute provider meetings e.g. case conferences/professional meetings and team meetings as required, distributing as appropriate and taking administrative follow-up acting on own initiative.
Demonstrate office systems and department requirements to new starters which includes supporting with the training of staff members / less experienced staff and shadowing.
Inputting into, monitoring and printing reports from computerised systems.
Undertake Research and Development as directed.
To carry out other appropriate delegated duties as required. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The post holder will participate in the rota for provision of in-hours Call Support to System Flow meetings, once appropriate training has been received. The post-holder, once trained, will also be eligible to undertake out-of-hours Call Support which will result in additional payment. The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the Department and the Organisation.
Person Specification
Application form Essential
Knowledge, Training and Experience. Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Demonstrable experience of working in an ad...
