Deliveroo

Company Name: Deliveroo
Job Title: User Researcher
Job Description: We’re looking for User Researcher to join us in the Research & Insights team in our London HQ. You’ll be joining a team who are passionate about making sure our customers' voice is heard and delivering a meaningful impact across all of our markets here at Deliveroo. The Research & Insight team's focus is on creating competitive advantage through creating the best understanding of our customers and helping teams use insight to make better decisions, that help Deliveroo to meet its mission of transforming the way we shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

If you want to work at a fast-paced, growing business and make a meaningful difference for customers then we’d love to hear from you!

The Role

As a User Researcher you’ll be working as part of a multidisciplinary team to scope, carry out, and communicate research projects answering all the critical questions the business has about our consumers.

In addition to being adept at a wide range of methodologies (from ethnography, depth interviews and diary studies to surveys and usability testing) you’ll also understand how to synthesise data from multiple sources into compelling, actionable insights and advocate for consumer needs.Your primary stakeholders will be product directors and managers, designers, data scientists and developers within the consumer product team, but you’ll also work closely with colleagues in operations and marketing, as well as international teams from all of our global markets.

Responsibilities

Taking ownership of end-to-end project delivery - from understanding where our knowledge gaps are and building a quarterly research roadmap, to gathering the questions and hypotheses that shape a specific project, to planning and executing the research, commissioning and managing research vendors as needed, to analysing and sharing your findings with the team

Working to provide insight into both formative and evaluative research questions through a mixed methods approach

Working closely with the product team to understand research priorities and to build roadmaps which directly action research findings

Helping the business understand and empathise with the needs of our users so that everyone is able to make decisions in a user mindset

Requirements

We value intellectual humility, an eagerness to learn and teach, and the ability to move quickly when needed. But above all else, we're looking for someone who is truly passionate about our end users and the changing world of work in which they operate.

This role is for you if you:

Have extensive experience working in User Research, including time spent working in fast-paced teams within high-growth companies

Can act as an ambassador for research and insight at Deliveroo, championing the importance of understanding not just what our consumers do, but why they do it

Are confident planning and executing remote research, often internationally

Are comfortable not just working on but coaching others through projects across the generative, formative and evaluative spectrum, with varying levels of scope and ambiguity

Have an advanced mixed methods toolkit that you are continually updating and refining; your past work will demonstrate how and why to scale nuanced qualitative insight using quantitative approaches

Are passionate about quality, rigour, standards and research ethics - both defining and upholding them

Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Please click here to view our candidate privacy policy.

London, United Kingdom

On site

28-02-2025

Company Name: Deliveroo
Job Title: Security Risk Manager (12 month FTC)
Job Description: At Deliveroo, it is our mission to build the definitive food company. To do that, we’re building mature security capabilities that support our ambitious growth.

We are looking for an experienced and outcome-driven Security Risk Manager with excellent stakeholder management skills to join our fast-growing Security function as a 12 month maternity leave cover from 1st May 2025.

In this role you’ll be primarily responsible for improving and implementing Deliveroo’s Security Risk Framework for managing security risks, setting out appropriate governance structures and driving appropriate risk reporting. You’ll manage a small team to drive the underlying activities.

You’ll directly impact how Deliveroo manages its security risk across the business. As we continue to increase our security maturity, your role in driving sound risk management practices will play a major part in our story and enable us to deliver on our mission.

What you’ll be doing. You will:

Manage a small team of security risk analysts
Develop, implement and manage a scalable security risk management framework, taking into account business context and relevant industry standards, regulatory requirements and stakeholder expectations
Manage a security risk acceptance process and relevant governance structures
Assess security risks and track exposure and remediation activities
Operate and maintain GRC tooling, including a register of security risks
Produce and deliver management reporting of security risks and metrics to relevant committees and stakeholders
Oversee the ongoing maturity of the NIST Cybersecurity Framework

Requirements. You are or have:

Significant experience in security risk management in a fast paced business, ideally a public technology company or in a regulated industry
Expertise in performing security risk assessments in a cloud environment
Previously been responsible for defining security metrics and producing security risk management reporting
Good people management skills, preferably having worked with a mixture of on site and off shore team members
Comfortable having difficult risk management conversations with different stakeholders across the business in both technical/engineering and non-technical role
Experience working with enterprise-grade integrated risk management or GRC solutions
Familiar with security standards such as PCI-DSS, NIST, ISO27001 and SOC2

Preferred, but not required:

A mix of consulting and industry experience in a relevant role
Relevant industry certifications such as CISM, CRISC, CISA, CISSP

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

Please click here to view our candidate privacy policy.

London, United Kingdom

On site

01-03-2025

Company Name: Deliveroo
Job Title: Senior Machine Learning Engineer
Job Description: Senior Machine Learning Engineer

The Data + Science Team

At Deliveroo we have a world-class data & science organisation, with a mission to enable the highest quality human and machine decision-making. We have over 200 Machine Learning Engineers, Data Scientists, Data Analysts, and Analytics Engineers working throughout the company in product, business and platform teams.

We have a strong, active data science community, with guest lecturers; a robust technical review process; a career progression framework; and plenty of opportunities to learn new things.

The Role

We are hiring several Senior and mid-level MLE positions in many different teams across all sides of our marketplace (consumer, delivery, restaurants, grocery, and retail). Our interview process is team-agnostic.

As an MLE, you will develop the algorithmic and machine-learning systems that power Deliveroo. You will work in a cross-functional team alongside engineers, data scientists and product managers to develop systems that make automated decisions at massive scale. Your team has independence and works at some of the most interesting problems at the intersection of our three-sided marketplace (riders, consumers, and restaurants). We evaluate the performance of all our decision-making machines through our world-class experimentation platform.

Depending on the team you join, you will build intelligent decision-making machines that may:

Optimise our delivery network by making rider assignment decisions; predicting how long a leg of the delivery journey will take; or mitigating real-time delays.

Work out how many riders we need in a particular place at a particular time.

Optimise consumer and rider fees.

Improve the consumer experience by showing the most relevant restaurants and dishes.

Detect fraud and abuse from consumers, riders, and restaurants.

Assist restaurants in optimising their presence on Deliveroo, for example by recommending that they improve their menus or photography, or add a popular dish.

Requirements

5+ years' experience as a ML Engineer or Data Scientist

5+ years' experience in Python

Experience productionising ML models

Experience using tools like Git, Docker, Kubernetes, CircleCI

You know the fundamentals of machine learning and when they should be applied

You can translate an unstructured business problem into a well-thought-out algorithmic solution

You get satisfaction from seeing your algorithms shipped and driving measurable impact to the business

Experience mentoring others in the team

You have a bias to simplicity, where you care most about achieving impact

The Company

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed
Please click here to view our candidate privacy policy.

London, United Kingdom

On site

26-02-2025

About the Company

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