PolyAI
About the Company
PolyAI builds enterprise conversational assistants that carry on natural conversations with customers to solve their problems. Our conversational assistants understand customers, regardless of what they say or how they say it.
Listed Jobs
- Company Name
- PolyAI
- Job Title
- DevOps Engineer (Must be in UK)
- Job Description
-
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
At PolyAI, we help enterprises supercharge their customer experience by being always available. 24/7. In any language. Our conversational AI platform makes it possible for enterprises to create human-like virtual agents. We have one ambition: delivering the best voice experiences in the world. We're looking for a talented and driven DevOps Engineer to join our team in London. This is a full-time, hybrid role, offering the flexibility to work from home with a few days a week in our central London office. As a DevOps Engineer, you’ll play a key role in optimizing our infrastructure, automating workflows, and enabling scalable, secure deployments. We're looking for someone who’s passionate about reliability, clean pipelines, and creating the foundation for fast-moving development teams.
Your Responsibility Will Involve
Delivering production-ready, reliable, and scalable infrastructure on time.
Design, deploy, and manage scalable, secure, and resilient cloud infrastructure on AWS and Azure.
Collaborate with engineering and security teams to define cloud architecture and implement best practices.
Automate cloud operations with infrastructure as code using tools such as Terraform.
Monitor cloud infrastructure performance, identify issues, and implement solutions to ensure high availability and reliability.
Optimise cloud resources for cost-efficiency while maintaining performance and security standards.
Engage in incident response and troubleshooting efforts for cloud-related issues.
Stay up-to-date with the latest cloud technologies and trends, and provide recommendations for continuous improvement.
Minimum Requirements
Proficiency in Python.
Experience with Kubernetes cluster management, containerisation and container orchestration using Docker
Proven experience with CI/CD - GitOps, Azure DevOps or GitHub Actions preferable.
Hands-on experience managing a cloud production with one of the main cloud providers - AWS, Azure, GCP.
Infrastructure as Code (IaC) experience using Terraform.
Bachelor’s degree or Master’s in Computer Science, Engineering, a relevant technical field or equivalent practical experience.
Preferred Requirements
Proficiency in one of the following programming languages - TypeScript/JavaScript, Go.
Understanding of cybersecurity standards and regulatory compliance requirements.
Experience with Agile methodologies, such as scrum, kanban, and sprints.
A love of learning and enjoyment in trying new things.
Enjoys technical challenges and want to contribute directly to solutions.
Benefits
Participation in the company’s employee share options plan
25 days holiday, plus bank holidays
Flexible working from home policy
Work from outside of the UK for up to 6 months each year
Enhanced parental leave
Bike2Work scheme
Annual learning and development allowance
One-off WFH allowance when you join
Company-funded fertility and family-forming programmes
Menopause care programme with Maven
Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our Core Values Are
Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit: We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
London, United Kingdom
Hybrid
09-04-2025
- Company Name
- PolyAI
- Job Title
- Full Stack Engineer
- Job Description
-
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
We are looking to bring on 2 roles - one Mid level and one Senior level Full Stack Engineer with a strong backend focus to join our team and help shape our data processing pipelines and cutting-edge low-code platform. This role offers the opportunity to work end-to-end, from design to implementation, on creating features which enable a simple user experience for interacting with complex AI systems. This is an excellent opportunity for a technically proficient individual who is eager to learn and grow within a collaborative, fast-paced environment.
Responsibilities:
Full-Stack Development: Design and implement features end-to-end, using Python for backend services and React (Next.js preferred) for frontend interfaces.
Create Intuitive Interfaces: Develop user-friendly UIs that simplify and visualise complex AI concepts.
Champion Best Practices: Lead the team in adopting coding standards and best practices, ensuring a clean, maintainable, and scalable codebase.
Collaborate: Work closely with cross-functional teams to design, develop, and deliver features that align with the platform’s vision.
Mentor and Guide: our Senior Engineer would provide technical leadership and guidance to junior engineers, fostering a collaborative and growth-oriented environment.
Optimise Performance: Improve backend workflows, streamline processes, and enhance overall system efficiency.
Qualifications:
Mid level: around 3+ years experience, Senior level: 5+ years experience.
Proven Expertise in Python and SQL: Extensive experience building backend systems, with a strong understanding of REST APIs. Experience with designing data schemas, building and maintaining data pipelines/ETLs (familiarity with event-driven processing is a plus).
Frontend Proficiency: Strong experience with React and JavaScript (TypeScript preferred); experience with CSS-in-JS (e.g., styled-components).
Agile Practitioner: Familiarity with Agile methodologies such as Kanban or Scrum.
Testing Advocate: Experience writing and maintaining unit tests in Python and JavaScript (Jest).
Version Control: Proficiency with Git for collaborative development.
Benefits
Participation in the company’s employee share options plan
25 days holiday, plus bank holidays
Flexible working from home policy
Work from outside of the UK for up to 6 months each year
Enhanced parental leave
Bike2Work scheme
Annual learning and development allowance
One-off WFH allowance when you join
Company-funded fertility and family-forming programmes
Menopause care programme with Maven
Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit: We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.
United Kingdom
Remote
24-04-2025
- Company Name
- PolyAI
- Job Title
- Senior Full Stack Software Engineer
- Job Description
-
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
We are seeking an experienced Senior Full Stack Developer with a strong backend focus to join our team and help shape our cutting-edge low-code platform. This role offers the opportunity to work end-to-end, from design to implementation, on creating features which enable a simple user experience for interacting with complex AI systems. as well as mentoring junior engineers along the way. If you are passionate about Python, React, and building tools that empower non-technical users to get the most out of AI, we would love to hear from you!
Requirements
Architect and Develop: Build and enhance our no-code platform, enabling non-technical users to configure sophisticated dialogue systems and voice experiences.
Full-Stack Development: Design and implement features end-to-end, using Python for backend services and React (Next.js preferred) for frontend interfaces.
Create Intuitive Interfaces: Develop user-friendly UIs that simplify and visualise complex AI concepts.
Champion Best Practices: Lead the team in adopting coding standards and best practices, ensuring a clean, maintainable, and scalable codebase.
Collaborate: Work closely with cross-functional teams to design, develop, and deliver features that align with the platform’s vision.
Mentor and Guide: Provide technical leadership and guidance to junior engineers, fostering a collaborative and growth-oriented environment.
Optimise Performance: Improve backend workflows, streamline processes, and enhance overall system efficiency.
What We Are Looking For:
Proven Expertise in Python: Extensive experience building backend systems, with a strong understanding of REST APIs (experience with WebSockets is a plus).
Frontend Proficiency: Strong experience with React and JavaScript (TypeScript preferred); experience with CSS-in-JS (e.g., styled-components).
Agile Practitioner: Familiarity with Agile methodologies such as Scrum or Kanban.
Testing Advocate: Experience writing and maintaining unit tests in Python and JavaScript (Jest).
Security-Minded: Experience managing secure communication protocols between client and server.
Version Control: Proficiency with Git for collaborative development.
Additional Skills (Desirable): knowledge of Go and experience with Next.js
PolyAI Benefits - UK
Participation in the company’s employee share options plan
25 days holiday, plus bank holidays
Flexible working from home policy plus a one-off WFH allowance when you join
Work from outside of the UK for up to 6 months each year
Enhanced parental leave
Yearly learning budget
Bike2Work scheme
Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
Interview Process
30 minute culture Interview with Talent Team
90 minute Take home Test
30 minute interview with Hiring Manager
45 minute coding interview x 45 minute system design interview
30 minute final interview with CTO
London, United Kingdom
Hybrid
24-04-2025