Grafana Labs

Company Name: Grafana Labs
Job Title: Commercial Counsel, EMEA (Remote, United Kingdom)
Job Description: Description Of Duties

Grafana Labs is seeking an EMEA-qualified and EMEA-based Commercial Counsel to join our dedicated, collaborative, and fast-growing legal team. The primary responsibility of the Commercial Counsel will be to support Grafana Labs’ EMEA-based sales team negotiating B2B commercial agreements with assistance on U.S. transactions, as needed. This role will also support broader legal and cross-functional initiatives and matters as set forth below. The successful candidate will be a creative and analytical thinker who is highly detail oriented and embraces a business-oriented approach, with the ability to think strategically and establish a trusted advisor relationship with internal stakeholders.

Responsibilities

Manage and negotiate a variety of B2B commercial agreements across the sales and procurement functions, including NDAs, SaaS and on-prem software agreements and related documents, such as security addendums, DPAs, and other agreements addressing regulatory requirements (DORA), as well as channel partner and other commercial and technology related agreements.
Advise and provide guidance on EMEA specific laws (including those related to SaaS and data privacy) related to B2B commercial agreements.
Take a practical, creative and proactive problem-solving approach to efficiently negotiate and finalize commercial agreements while advising business leaders on acceptable risk.
Occasionally consult with outside counsel on complex deals, as needed.
Collaborate cross-functionally on legal, regulatory, and corporate matters, such as company policies, data protection and privacy, revenue recognition, and other compliance and operational matters.
Partner with cross-functional business teams, such as finance, support, and security to efficiently resolve commercial and operational matters, including the launch of new go-to-market structures and programs / other projects as required.
Assist in creating and improving form agreements and playbooks, as needed.
Contribute to the development of workflows and processes needed to efficiently scale the legal function, such as those related to the tracking of contractual obligations in final commercial agreements.
Create and present training materials to business teams on a variety of issues, including, legal best practices and current legal/regulatory issues, as required.

Qualifications (Must Haves)

EMEA-qualified lawyer in good standing in at least one EMEA jurisdiction (preferably located in one of the following countries: UK, Germany, Spain, Netherlands or Sweden), with common law experience required
8+ years of experience as a practicing attorney with a minimum of 5+ years negotiating B2B SaaS and software license agreements, vendor/ supplier contracts and other commercial and technology related agreements
Significant experience with Data Protection Laws, including negotiating DPAs
Strong work ethic with the ability to work independently with minimal supervision but also within a team
Ability to form and maintain strong relationships with internal clients, with a proven track record of a high level of client service and satisfaction
Experience with a high-volume “caseload” with the ability to distill and prioritize complex and urgent commercial legal matters
Sound commercial acumen and with ability to recognize and balance risk appropriately
Strong communication, negotiation, and presentation skills
Experience with open-source licensing is a plus
English fluency required, and a second European language is preferred

In the United Kingdom, the OTE compensation range for this role is GBP 110,000 - GBP 135,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

United Kingdom

Remote

03-04-2025

Company Name: Grafana Labs
Job Title: Senior Software Engineer - k6 Core (Remote, United Kingdom)
Job Description: About K6

At k6, we build next-generation reliability testing tools for developers and DevOps engineers.

We are pushing forward the state-of-the-art in our industry, creating open-source tools that have great developer experience and enable engineers to build reliable systems. k6 is an open-source tool that we built to reinvent the engineering principles around performance testing and enable engineers to build systems that scale.

About The Role

You will be one of five developers and maintainers of k6, a modern open-source tool for performance testing, written in Go. k6 was released publicly in early 2017 and has already received over 26,800 stars on Github and has an active community of users and contributors.

You will have a lot of influence on the project roadmap and will work with a high degree of autonomy, building and maintaining the tool.

Your responsibilities will be to both write code, extend the functionality of k6, maintain the code base, interface with the user community (i.e. review patches) and potentially evangelize the tool. Your main, long-term goal will be to create the best possible tool and to get as many people as possible to use it.

You may also be involved with the k6 cloud integration, a SaaS service built on top of k6. Specifically, the parts of the cloud service written in Go, that orchestrates a distributed k6 test across 17 data centers around the world.

Due to our small teams and fast development pace, you will have a substantial and immediate impact on how the end product is architected, developed, and how the engineering team operates. Most importantly, you will work with competent colleagues and will be able to expand your knowledge and skills in different directions.

Required Skills

We are looking for a person combining very strong programming skills with experience in contributing to open-source projects.
Have a strong programming background and experience developing applications in Go (or another language with high-concurrency/parallelism)
Good technical communication skills
Understand internet protocols well, primarily, HTTP, gRPC, WebSockets, but also preferably HTTP/2, SPDY, QUIC, IP and TCP
Are familiar with modern development processes and practices. Preferably having recent experience developing large scale applications

It is great if you also

Have worked in open source projects, either as a heavy contributor or, even better, as maintainer for projects with multiple contributors
Have experience working with web performance, testing & optimization
Have experience working with network performance, testing & optimization
Have experience working with Python, JavaScript and/or TypeScript
Know about things like Docker, AWS, microservices architecture, Grafana/APM tools

In the United Kingdom, the Base compensation range for this role is GBP 89,083 - GBP 106,899. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

United Kingdom

Remote

20-04-2025

Company Name: Grafana Labs
Job Title: Technical Support Engineer UK
Job Description: This is a remote role ONLY for candidates located in the UK.

Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? This is an exciting opportunity to join a leading observability company in a high-growth phase. We’re looking for an experienced, versatile, and highly motivated Support Engineer to join the team.

As a Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers. You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings. This position will be focused on our EMEA Customer coverage.

What You'll Be Doing

Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources)
Utilizing SSO/SAML experience to help customers in securing their Grafana instances
Evaluating errors or discrepancies within customer dashboard panels and determining root cause
Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML)
Troubleshooting connectivity to various data sources and plugins
Opening Github issues and partnering with software developers in order to solve issues, address bug fixes, or report security vulnerabilities
Assessing performance issues with queries, visualizations, and alerting (PromQL, LogQL)
Manage customer cases by providing timely and accurate information via phone, video meetings, email, ticketing, and chat
Contribute to internal knowledge base and share information about technical issues within your team
Inform customers about new features and functionality
Gather and share customer feedback with Product, Sales, and Customer Success teams
Provide training to new and existing team members and help with the onboarding process for new customers

What You'll Bring To The Team

A background knowledge of any of the following fields is desired:Observability, cloud systems administration, containerization, devops, logs, metrics, tracing, kubernetes and general enterprise open source technology
A willingness to learn and aptitude to master our products and become a trusted advisor to our customers
You will be comfortable engaging with a range of customers from small businesses to Fortune 500 clients and you will love putting the customer first in all of your actions
You must be proficient in the troubleshooting process and have strong researching skills
You will be required to work with multiple Engineering teams but should be able to do more than just triage and escalate.
We’re looking for people who can go all the way to root-cause analysis as they become more familiar with the products/technologiesSolid experience with CRM software, help desk software and remote support tools
Experience delivering client-focussed solutions to customer needs
Excellent listening, problem solving and communication skills
You are patient, friendly and practice empathy in all of your interactions to deliver first class customer service
Fluency in English with any other European language (especially German) would be ideal

In the UK, the Base compensation range for this role is GBP 61,000 - GBP 73,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

United Kingdom

Remote

21-04-2025

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