Global Technology Solutions Ltd
About the Company
Global Technology Solutions with Corporate Offices in Hollywood,Florida is a Technology,Communication and Security company.It is considered a total solutions provider in the industries that it serves! which include but is not limited to the Government,Military,Public Safety,Healthcare,Carrier Services and Education .
Listed Jobs
- Company Name
- Global Technology Solutions Ltd
- Job Title
- Technical service desk analyst
- Job Description
-
Tech service desk role-
Technical service desk analyst
Location - Hampton, Peterborough
Pay - £14.84 per hour, after 3 months there will be an uplift to £15.44 per hour
Contract - 3 months with the development into extensions. Looking at long term employment
Hours -
Week 1- 06:00 - 14:30
Week 2 - 07:00 - 15:30
Week 3-6 - 08:30 - 17:00
Must have previous IT working experience and the ability to drive to another site once a month
All candidate must be eligible to go through SC clearance
Required skills:
- Plenty of Customer service experience
- Previously worked in a Call Centre
- Active Directory
- Experience with Microsoft Word/Excel/PowerPoint/Outlook
- Speaking/typing in English to a professional level.
- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.
- Educated to GCSE Level or equivalent in Maths and English
- IT certificated desirable but not essential.
- Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists.
Requirements:
- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
- Proactively keeping Customers informed on incident or request status and progress.
- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
- Adhering to Incident management procedures.
- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
- Keeping up to date with the current standard procedures.
- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager
- Escalate potential problem issues with Problem and Incident Management.
- Contributing to team meetings.
Hampton, United Kingdom
On site
27-02-2025
- Company Name
- Global Technology Solutions Ltd
- Job Title
- German speaking service desk/customer services
- Job Description
-
Location - Hampton, Peterborough
Pay - £15 per hour, after 3 months goes up to £17.46
Contract - 3 months with potential extensions
Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week.
Required skills:
- fluent German and English speaking, with strong all round communication skills
- Plenty of Customer service experience
- Previously required to complete calls/make bookings.
- Experience with Microsoft Word/Excel/PowerPoint/Outlook
- Speaking/typing in English to a professional level.
- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.
- Educated to GCSE Level or equivalent in Maths and English
- IT certificated desirable but not essential.
Requirements:
- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
- Proactively keeping Customers informed on incident or request status and progress.
- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
- Adhering to Incident management procedures.
- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
- Keeping up to date with the current standard procedures.
- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager
- Escalate potential problem issues with Problem and Incident Management.
- Contributing to team meetings.
If you think you re suitable for the role, apply now!
If you are interested, please contact GTS
Hampton, United Kingdom
On site
28-02-2025