Fractal

About the Company

Fractal is one of the most prominent providers of Artificial Intelligence to Fortune 500® companies. Fractal's vision is to power every human decision in the enterprise, and bring AI, engineering, and design to help the world's most admired companies.

Fractal's businesses include Crux Intelligence (AI driven business intelligence), Eugenie.ai (AI for sustainability), Asper.ai (AI for revenue growth management) and Senseforth.ai (conversational AI for sales and customer service). Fractal incubated Qure.ai, a leading player in healthcare AI for detecting Tuberculosis and Lung cancer.

Fractal currently has 4000+ employees across 16 global locations, including the United States, UK, Ukraine, India, Singapore, and Australia. Fractal has been recognized as 'Great Workplace' and 'India's Best Workplaces for Women' in the top 100 (large) category by The Great Place to Work® Institute; featured as a leader in Customer Analytics Service Providers Wave™ 2021, Computer Vision Consultancies Wave™ 2020 & Specialized Insights Service Providers Wave™ 2020 by Forrester Research Inc., a leader in Analytics & AI Services Specialists Peak Matrix 2022 by Everest Group and recognized as an 'Honorable Vendor' in 2022 Magic Quadrant™ for data & analytics by Gartner Inc. For more information, visit fractal.ai

Listed Jobs

Company Name

Fractal

Job Title

DevOps Engineer

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

DevOps Engineer

3 - 6 month Contract

London

Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work® Institute and recognized as a ‘Cool Vendor’ and a ‘Vendor to Watch’ by Gartner.

Please visit Fractal | Intelligence for Imagination for more information about Fractal.

Role Requirements

A team player to join a small team to perform day to day activities relating to Incidents and Service Requests, in support Technology stack for internal customers. This role requires broad knowledge of technical SaaS platform services, familiar with common service management tools such as ServiceNow and Jira, as well as experience performing system administrative tasks in SaaS products. Example tasks include access management, provisioning apps and extensions to supported Apple devices and troubleshooting internal user issues.

Role expects contributions to service improvements, to reduce the volume of manual effort, and improve the efficiently through automation and self-service.

The role will work within a larger DevOps team to support and run activities on AWS services. Manage tooling used by CloudOps and developers. These would be mix of tool administration, integration with AWS , integration with Azure SSO and MFA – Azure Entra App and ID experience. Understanding of core networking concept of cloud, especially of AWS. License management of applications.

Developer experience such as working git, scripting knowledge – bash, python

Technical Skills

Experience of working in a ITIL Framework
AWS Platform and Microsoft Entra knowledge
Platform Security knowledge such so MFA tools and SSO configuration
Platform skills, with a DevOps mindset
Networking skills desirable in AWS and to support End user compute
Collaboration tools such as MS Teams/ Office / Jira / Confluence
Knowledge of SaaS licence capacity management
Working knowledge of GIT based version control
Knowledge of IaaS tools such as Terraform desirable


Soft Skills

Proficient in contributing to technical documentation such as runbooks and high level service documentation like known issues records embedded in the knowledgebase.
Good problem solving skills, with close attention to detail
Strong communication skills, able to support users over Teams chat / email / video
Strong customer service skills, ability to prioritise and manage customer expectation
Proactive approach to working, taking the initiative and reducing service blockers


Tool Stack includes but not exclusively: JumpCloud, Amazon Connect, MacBook JAMF, Bitglass, Atlassian, Jira/Confluence/BitBucket , Zscaler

Qualifications And Certifications

AWS Cloud practitioner – Foundation - Desirable

Technical related qualification - Essential

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

London, United Kingdom

On site

26-02-2025