Eurofins

Company Name: Eurofins
Job Title: Customer Service Representative - Fixed Term Contract
Job Description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.

Job Description

37.5 Hours per week. Fixed Term Contract until 27/02/2026. Monday-Friday. 08:00-16:00/09:00-17:00 or 10:00-18:00

Purpose of the post:

To be the first point of contact for any customer communication coming into Eurofins. Ensure our customers get a timely response or are directed to the appropriate business area quickly and efficiently.

To act as the first point of contact for email or telephone communication from our customers in a professional manner.
To ensure customer enquiries are responded to at first point of contact where this is possible.
To ensure that the customer is seamlessly transferred to the appropriate person within the business.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
Update customer information in the customer service database during and after each call.
Provide accurate, valid and complete information by using the right methods and tools
To be the first point of contact for customer complaints and ensure complaints and customer queries are raised appropriately within the quality management system.
To support the sales team and account managers in the identification of customers’ needs and potential new business opportunities.
Delivering customer satisfaction by listening to and exceeding customer expectations.
Provide a high level of internal and external customer care.

Qualifications

Essential

Educated to GCSE level
Strong communication skills
Experience with Customer Service - ideally within a call centre
Computer literate
Resilient
Can-do attitude

Benefits

Additional Information

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

Enhanced Annual Leave Entitlement
Additional Annual Leave Purchase scheme
Annual Leave Sellback Scheme
Additional Annual Leave at Employees set service dates
Company Pension Plan
Life Assurance Scheme (4 times annual salary)
Healthcare Cash Plan (6+ months service)
Enhanced Maternity, Adoption and Paternity Schemes
Employee Assistance Programme – 24/7 confidential
Health and Wellbeing Programmes
Free parking
Worldwide career opportunities
We also have in place rewards recognising the great work out employees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

Wolverhampton, United Kingdom

On site

03-03-2025

Company Name: Eurofins
Job Title: Data Analyst
Job Description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Chemtest is part of Eurofins; we are an award winning company providing routine analytical services and bespoke specialist testing throughout the UK, Ireland and Europe. Our staff are employed across a number of strategically placed locations, all utilising the latest technologies. Our laboratories are UKAS accredited to ISO/IEC 17025:2005 and, where applicable the Environment Agency MCERTS Performance Standard for soils.

Job Description

As a Business Data Analyst, you will play a key role in gathering, analysing, and interpreting complex data to help drive business decisions and improve operational efficiency. You will work closely with business stakeholders to understand their needs and provide actionable insights to enhance performance. This role involves working with various teams to create data models, design reports, and support data-driven decision-making processes.

Duties and responsibilities:

Ensure business compliance with QMS, IEC/ISO 17025, MCERTS and associated documentation.
To comply with all the Health and Safety and ISO14001 requirements of your role, and perform any other reasonable duties as required by the Eurofins Chemtest Business.
Analyse and interpret business data, providing actionable insights to stakeholders.
Develop and maintain dashboards and reports for ongoing business analysis.
Collaborate with departments to define data requirements and gather insights.
Extract, clean, and transform raw data from multiple sources.
Identify trends, patterns, and correlations to support business strategies.
Assist in the design and implementation of data models and systems.
Communicate findings clearly and effectively to non-technical stakeholders.
Work with large datasets and ensure data integrity, accuracy, and consistency.
Provide recommendations based on data analysis to improve business performance and operational efficiencies.
Continuously monitor key performance indicators (KPIs) and provide recommendations for improvements.
Maintain confidentiality

Qualifications

Qualifications:

Bachelor’s degree in Business, Economics, Mathematics, Statistics or related field.
Proven experience as a Business Data Analyst, Data Analyst or similar role

Skills/Experience:

Strong proficiency in data analysis tools and software, such as Excel, SQL, Power BI, or Tableau.
Experience with data mining, data cleansing, and reporting tools.
Knowledge of data warehousing, reporting, and business intelligence systems.
Ability to interpret complex data and provide actionable business insights.
Strong communication and presentation skills, with the ability to convey technical concepts to non-technical audiences.
Detail-oriented with a strong problem-solving ability.
Knowledge of statistical analysis and business analytics methodologies is a plus.
Ability to work independently and collaboratively in a team environment.
Familiarity with machine learning and predictive analytics.
Experience with programming languages such as Python or R.
Knowledge of industry-specific data challenges or trends.

Key Attributes:

Organisational Skills
Commercial Awareness
Professional Relationship Management
Integrity
Decision Making
Work Life Balance
Technical Competence

Additional Information

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit, you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Newmarket, United Kingdom

On site

28-02-2025

Company Name: Eurofins
Job Title: Sample Preparation Team Leader - Fixed Term Contract
Job Description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.

Job Description

The purpose of this role is to perform day to day management of a team of technicians and coordinators, completing the preparation of samples prior to laboratory analysis. Drive the continuous development/improvement of staff and processes to uphold and increase sample throughput.

Please note this is a fixed term contract ending in approximately June 2026. Working 37.5 hours per week - Monday to Friday 07:00 till 15:00.

Complete the preparation of samples in accordance with standard operating procedures and in accordance with standards of quality and the requirements of ISO17025.
Train technicians in all preparation methods to a level of competence and productivity.
Line management of the Preparation Technicians, Team Coordinator and Trainer including providing support, absence monitoring, KPI reporting/one to one reviews, maintenance of training records and objective setting.
Daily work scheduling ensuring there is suitable cover for the department at all times.
Support the Department Manager in the continuous improvement of preparation methods, driving improved ways of working to increase productivity and efficiency whilst meeting customer needs.
Support the Department Manager in achieving daily targets and KPI’s.
Participating in the recruitment of technicians and monitoring/documenting progress over probationary periods.
Investigate delayed samples and provide updates on progress to internal teams and external clients. Implementing processes to reduce occurrence.
Work to investigate and resolve customer queries and complaints in a timely manner in line with company policy.
Ensure staff are kept up to date with any changes within the business.
Maintain stock levels of consumable items for methods being undertaken.
Ensuring equipment/fixtures are maintained and suitable for use at all times.
Deputise for Department Manager as required during periods of absence and annual leave.
Responsible for ensuring that UK Health and Safety legislation is maintained and helping to ensure the working environment is kept in a clean and tidy manner.
Ensure personal protective clothing and equipment is worn in accordance with the Health & Safety policy and stock levels maintained.
Provide a high level of internal and external customer care via all communication methods.

Qualifications

A Levels or equivalent, degree in science related subject would be advantageous.
Strong knowledge of UKAS requirements, particularly ISO 17025 and 9001.
Working laboratory experience and experience with LIMS based systems
Strong people management skills.
Experience with NCW/RCCA/complaint handling
Competence in IT, particularly Microsoft Office suite.
Strong written and verbal communication skills, with the ability to communicate both internally and with external clients.
Ability to communicate cross departmentally.
Excellent organisational skills with great attention to detail.
Critical thinking and ability to problem solve.
Self motivated and ability to motivate others.
Experience with 5S and continuous improvement.

Additional Information

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

Enhanced Annual Leave Entitlement
Additional Annual Leave Purchase scheme
Annual Leave Sellback Scheme
Additional Annual Leave at Employees set service dates
Company Pension Plan
Life Assurance Scheme (4 times annual salary)
Healthcare Cash Plan (6+ months service)
Enhanced Maternity, Adoption and Paternity Schemes
Employee Assistance Programme – 24/7 confidential
Health and Wellbeing Programmes
Free parking
Worldwide career opportunities
We also have in place rewards recognising the great work out employees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon re...

Wolverhampton, United Kingdom

On site

03-03-2025

Company Name: Eurofins
Job Title: Chemistry Laboratory Technician - Fixed Term Contract
Job Description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.

Job Description

Joining our Food Chemistry testing laboratory in Needham Market, the purpose of this role is to process food samples to the required quality standards following the given method using laboratory techniques.

Please note this is a fixed term ending 30/09/2025, working Monday to Friday 08:30 till 16:30. No laboratory experience is required, full training will be given.

Registration, processing and preparation of food samples as required.
Undertaking all tasks within the main laboratory appropriate to the level of training given to you by senior analysts and management.
Adhering to documented procedures for all aspects of laboratory work, ensuring that all relevant information concerning samples is recorded, that samples are handled correctly, and that all necessary records and quality data are maintained.
Ensure all relevant paperwork is completed throughout the day.
Maintain turnaround time at >95%, ensuring that daily targets are achieved.
Responsible for ensuring that UK health and safety legislation is maintained and helping to ensure that the working environment is kept in a clean and tidy.
Ensure personal protective clothing equipment is worn in accordance with the Health & Safety policy.
Work with the team to drive the laboratory forward through continuous improvement.
To assist through operating best practice in order to meet the requirements of the UKAS accreditation standard.
Provide a high level of internal and external customer care.
A flexible approach to work will be required to assist other departments as and when required.
Assist with continuous improvement within the chemistry department.

Qualifications

Educated to GCSE level or equivalent.
Experience working as part of a team.
Will be of advantage to have experience working in a fast paced environment.
Good organisation and time management.
Good verbal and written communication skills.
Ability to self-motivate.

Additional Information

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

Enhanced Annual Leave Entitlement
Annual Leave Sellback Scheme
Additional Annual Leave at Employees set service dates
Company Pension Plan
Life Assurance Scheme (4 times annual salary)
Healthcare Cash Plan (6+ months service)
Enhanced Maternity, Adoption and Paternity Schemes
Employee Assistance Programme – 24/7 confidential
Health and Wellbeing Programmes
Free parking
Worldwide career opportunities
We also have in place rewards recognising the great work out employees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Needham Market, United Kingdom

On site

26-02-2025

About the Company

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