Front
About the Company
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Listed Jobs
- Company Name
- Front
- Job Title
- Senior Frontend Engineer - AI
- Job Description
-
Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
AI is transforming customer support and, with over 12 years of experience building customer operations solutions, Front is in a unique position to shape this transformation. The AI innovation team at Front leverages AI and ML methodologies to build functionality across the entire breadth of the product. Our workflow automations, agent assistance and operational insights have only scratched the surface, and user engagement is already extremely promising. This role would have the opportunity to get in at the ground floor and significantly influence the direction of the product as we scale.
What will you be doing?
Collaborate closely with product managers, designers, and fellow engineers to build and enhance product features.
Develop in a JavaScript environment, with a strong focus on TypeScript and React.
Contribute to the deployment of AI-powered features for our users (e.g., AI Tagging, AI Answers, etc.) See examples
What skills and experience do you need?
Must Have
Proven industry experience building fast, reliable, and real-time web applications.
Product-minded: Passionate about delivering exceptional user experiences.
Ability to think from first principles, evaluate trade-offs between technical solutions, and make pragmatic technical decisions.
High learning agility - you’re excited when you encounter a problem you haven’t seen before.
Strong communication skills that illustrate a clear, structured thought process.
Should Have
Comfortable thriving in a dynamic, fast-paced, collaborative, and high-growth environment.
Knowledgeable about modern web technologies and a strong appetite for learning new ones (e.g React, Redux, TypeScript)
Familiarity with the architectural patterns of large-scale web applications.
Nice To Have
Experience with AI technologies (e.g., LLMs, Vector Databases, etc.).
Rigor in A/B testing, test coverage, and modern web best practices.
What We Offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Fully covered private health insurance
Paid parental leave
Generous paid time off
Focus Fridays - learn more here!
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
75 Euro per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
Paris, France
On site
25-02-2025
- Company Name
- Front
- Job Title
- Infrastructure Engineer
- Job Description
-
Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
Through building tools and products for other engineers, our infrastructure team acts as a team multiplier - think auto-scaling, horizontal sharding, scalable storage systems, application performance monitoring, and more. We are currently scaling our cell architecture and infrastructure management system to support one hundred cells and thousands of nodes. Curious? Talk to us, we’d love to tell you more.
What will you be doing?
Provision and manage our cell architecture at scale. You will build tooling to provision new cell infrastructure instantly, scale up and down cells, and rebalance load across cells
Operating Elasticsearch clusters and Kubernetes clusters with hundreds of nodes e.g. upgrades, instance maintenance
Building our infrastructure CI/CD system that manages everything from servers in Kubernetes to AWS resources to Kubernetes clusters
Troubleshoot and resolve low-level bugs and issues, e.g. Memcached throughput exceeding AWS caps, MariaDB latency bounded by disk, network partitions in our AWS VPC
Design, deploy and operate asynchronous work queues, high-volume storage systems, high-throughput systems: you should not be afraid of writing code that will decide to start or stop 1000 servers
Partner with our product teams to ship highly scalable backend systems using technologies like DynamoDB, MariaDB, ClickhouseDB
What skills and experience do you need?
Be excited about cloud infrastructure!
Product mindset, we’re a product company on a mission to “advance how people work”
Industry experience with highly available, large-scale distributed systems at a large-scale internet service
Experience working on software systems built atop Amazon Web Services (or other cloud providers)
Fluency in a dynamic language like Javascript, Python, Ruby, or similar
Strong track record of launching and delivering projects of significant complexity and high level of ambiguity
Understand the trade-offs in employing different technical solutions to a problem, valuing pragmatism over idealism
Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment
Full professional English proficiency
Nice To Have
Experience scaling data stores such as MariaDB and Elasticsearch
Experience with Kubernetes
Advanced Linux systems engineering skills
What We Offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Fully covered private health insurance
Paid parental leave
Generous paid time off
Focus Fridays - learn more here!
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
75 Euro per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
Paris, France
On site
05-03-2025