- Company Name
- ifeel - Humanising Growth
- Job Title
- Mental Health Professional - User Onboarding via Chat (Full-Time)
- Job Description
-
Welcome to ifeel!
ifeel is a mental health and well-being platform designed to provide users with tools, resources, and support for emotional and psychological well-being.
We aim to improve access to mental health care through a combination of technology and professional psychological support. Our platform offers personalised therapy solutions, including chat and video therapy, self-care tools, and data-driven diagnostic systems to help users identify mental health issues and connect with appropriate resources.
With a diverse global network of licensed mental health professionals, we have supported over 1 million people across 50 countries. Trusted by top companies like Glovo, Axa Partners, Cabify, and H&M, we are dedicated to making mental health care accessible and impactful for both individuals and organizations around the world.
Make a Difference with ifeel
As a collaborator, you will have the unique opportunity to impact individuals' lives positively. You're not just joining a team; you're becoming part of a supportive community that values well-being and personal growth.
We are committed to fostering a culture where mental health is prioritised and openly discussed!
Behind the scenes, our dedicated triage team welcomes every new user and ensures they are paired with the right professional based on their individual needs and preferences. This personalised approach allows you to focus on what you do best—providing quality care—while we handle the logistics of client matching.
Ready to take the next step in your professional journey? Join us at ifeel and become a vital part of a platform dedicated to advancing mental well-being for all.
Key Responsibilities:
Welcome new users and conduct initial assessments via chat to understand their mental health needs
Provide empathetic and supportive responses to help users feel comfortable and safe
Offer guidance and resource referrals based on individual user needs and preferences
Collaborate with our triage team to ensure users are paired with the right therapists for ongoing support
Engage in regular training and professional development opportunities to enhance your skills
Provide feedback to improve the onboarding process and user experience
Requirements
Master's degree in Psychology, Counseling, Social Work, or a related field
Licensed to practice therapy, eligible to provide support via chat
Strong experience in conducting assessments and providing therapeutic support, preferably in a virtual format
Excellent written communication skills, with the ability to convey empathy through text
Solid understanding of mental health challenges and best practices in psychotherapy
Ability to work independently, manage time effectively, and adapt to a dynamic work environment
Fluency in French and English, any additional languages is a plus
Full-time availability (8h a day Mon-Fri)
Benefits
Cutting-edge E-Therapy Platform: Utilise advanced online therapy tools to assist clients effectively
Simplified Client Management: With this role, you also have the option to take on video client sessions in addition to chat-based responsibilities, if desired. Focus solely on your clients' needs without the burden or the cost of marketing fees and websites. We send clients your way at no extra expense
Flexible Remote Work: Enjoy the freedom to choose your own schedule and work location
Fair Payment: Competitive hourly pay with consistent opportunities for engagement
Continuous Learning and Support: Access regular training and support to enhance your abilities and grow in your profession
Global Community: Engage with a diverse community of professionals worldwide, fostering collaboration and mutual support
Meaningful Impact: Make a real difference in a rapidly expanding environment
IMPORTANT Availability Note: This is a freelance role, but we are looking for someone who can commit to being available full-time. Please confirm in your application if you are able to provide consistent coverage throughout the week to ensure prompt user support.
We highly appreciate your interest. ifeel is an equal opportunity employer: all applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please keep in mind that due to the high volume of applications, we will notify shortlisted candidates only.
The information you share with us will be treated confidentially and used exclusively for evaluation and selection purposes. Your resume and other related documentation, following the applicable regulation, will be stored during the recruitment process and will be deleted within two (2) years from the conclusion of the process unless otherwise agreed. By submitting your application, you agree to the processing of your data in connection with this recruitment process.
