Focus Group

About the Company

Welcome to Focus Group.

Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.

Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need.

SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill.

Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times.

Leaving you free to focus all your energy on the important stuff. Like growing your business.

Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy
Let’s connect. Let’s grow.

Listed Jobs

Company Name

Focus Group

Job Title

2nd Line IT Support Engineer - Contractor

Job Description

Job Title - 2nd Line IT Support Engineer - 6x Month Contractor Position
Location - Shoreham-by-Sea
Contract Type{{:}} Contracto
rDay Rate{{:}} £135 per d
ayWorking Hours{{:}} Mon - Fri 9am - 5.30pm (office-bas
ed)IR35 Status{{:}} Outside
IR35We're looking for a a highly skilled and motivated contractor to our team! This office-based role requires a commitment of 5 days a week, and we need someone who can start as soon as possible for a 6-month contr
act.Who We
AreEstablished in 2003, Focus Group is proud to be one of the UK's fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain's private company ‘unicorns' after securing a new $1bn valuati
on. What We're Looking
ForIn this role, you'll provide both remote and onsite support specifically for Focus Group employees. Your responsibilities will include offering 1st and 2nd line assistance to support our growing business. Daily tasks involve managing a help desk queue, collaborating with colleagues to resolve issues, and ensuring tasks are completed within the specified S
LAs.What will you
do? Be responsible for dealing with 2nd line support issues that come into the help
d
esk A natural problem solver, you are willing to deliver tasks individually whilst integrating with a friendly
t
eam Conscientious with a strong work ethic, energy, and resourcefulness to deliver ch
a
nge Excellent time management and prioritisation sk
i
lls What you'll
n
eed At least three years' experience in an IT support ro
l
e. Ideally worked on an IT Support Helpdesk previously, in a managed service environme
n
t. Excellent telephone and remote support skil
l
s. Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft pack
a
ges Experience in networking (firewalls, routers, switches, VPN, wireles
s
). Experience with VLANs, Hyper V, VM Ware and other virtual technolo
g
ies Nice to h
a
ve Experience with Mac OS X, Linux & Andro
i
d. Cloud knowledge{{:}} Office 365 and
o
ther Backup Software{{:}} Windows Server Backup, Veeam, Symantec, Attix or Storag
e
Craft Experience with Cisco firewalls and sw
i
tches Experience with SQL, VOIP
,
SANS Why Join Focus G
roup? At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our bus
iness.We're proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We're delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture an
d ESG.We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our of


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tsIND1

Shoreham-By-Sea, United Kingdom

On site

03-04-2025

Company Name

Focus Group

Job Title

Automation Engineer

Job Description

Join our team as an Automation Engineer at Focus Group
Job Title Automation Engineer
Salary Up to £40,000
Location UK Remote (must be able to travel to Shoreham occasionally)
Who we are
Established in 2003, Focus Group is proud to be one of the UK's fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain's private company ‘unicorns' after securing a new $1bn valuation.
What we're looking for
We believe the future of MSP's lies in automation and self-service so were now looking for a passionate Automation Engineer to help us transform the customer journey, from service ordering to support, into a seamless, self-serve experience.
As our Automation Engineer, you'll join a team that are the architects behind self-service capabilities that wow our customers and boost internal efficiency. You'll collaborate across teams to automate workflows, streamline processes, and deliver intuitive platforms that empowers users.
What's in it for you?
Opportunity to work with cutting-edge technology
Collaborative and supportive work environment
Commitment to professional growth and development

What will you do?
As our Automation Engineer you will work with key stakeholders and other automation experts to:
Develop solutions using technology to support the businesses and customers automation and integration requirements
Produce documentation related to the produced tools (how to guides, technical manuals)
Provide support and troubleshooting to existing scripts and tools built to provide automation efficiencies, for both internal usage and customer facing
Work with the Technical Leads and Proactive Services teams to develop automation activities for our RMM Tools (Datto)
Using technology and RPA tools, provide support on the automation of repeat activities within the organisation such as billing activities
Provide support on complex technical faults relating to SQL, PowerShell etc

What you'll need
Windows client and server scripting knowledge
PowerShell scripting experience across a large estate
Experience in administering and supporting the latest Microsoft Technologies
Hands-on operational approach with the willingness to get involved with a range of business activities
Strong analytical skills to assess complex processes and identify automation opportunities
Experience with databases and database management including Microsoft SQL
Nice to have
Worked in an IT or Telecom Managed Service environment previously
Knowledge of RPA technologies and tools
Knowledge of Microsoft applications including PowerBI and PowerApps
Rewst (or other low-code automation platform experience)
Why join Focus Group?
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We're proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We're delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG. IND1

United Kingdom

Remote

04-04-2025