KPMG UK

Company Name: KPMG UK
Job Title: Assistant Manager - Research & Analytics Insights
Job Description: Job details
Location: Any UK, within occasional commuting distance from London, Leeds, or Edinburgh
Capability: Consulting
Experience Level: Associate/Assistant Manager
Type: Full Time
Service Line: Customer, Ops & Infr
Contract type: Permanent

The Customer & Operations advisory team in KPMG is at the heart of delivering innovative and large-scale customer-centric transformation programmes across all market and industry segments to help our clients reinvent their businesses for the digital age.
The Insight team sits within Customer & Operations and focuses on the transformation of Customer Insight functions.
Our programmes run deep inside organisations. We enable the development of innovative new products and services and help our clients transform into customer-centric, cost-efficient businesses. Successful candidates will work collaboratively with cross functional internal colleagues within the team and co-design solutions with broader KPMG teams and skills.

About the role
As an Assistant Manager within the Customer team, and specifically the Insight pod, the candidate will be responsible for:
Shaping, designing and delivering Voice of the Customer programmes and Decision-Led Insight Design engagements
Leading onshore and offshore teams to deliver high quality client engagements
Providing insight advisory services to clients and work closely with Engagement Leads/Managers and team members to successfully deliver project outcomes
Working with our Engagement Leads/Managers on the financial management of client engagements, developing client relationships and contributing to thought leadership

Your experience
Experience in a data, research or analytics field, in an agency, industry or consulting organisation

Your skills
Understanding of relevant technical research & analytics skills, including sampling, survey methodology, questionnaire design, widely used analytical methods and project management
Owning the delivery of workstreams within a complex programme – being an effective project manager – e.g. working to deadlines, managing multiple client requests, establishing processes to support client delivery
Adept at finding insights from data, telling the story in a visual, articulate and engaging way, and making tactical and strategic recommendations
Familiarity with VOC implementation and ongoing management using technology platforms such as Medallia, Qualtrics, PowerBI
Organisational prowess and an ability to manage multiple projects
Ability to demonstrate a solutions-focused approach to your work
Some experience of presenting to clients and/or internally

You as a person
Passion for research and analytics
Ability to build relationships with a wide range of colleagues and clients
Ability to learn on the job, pick up new ideas and approaches and apply them with confidence, continually reviewing working practices to ensure efficiency and improved outcomes
Highly organised self-starter able to work to deadlines and manage multiple priorities
Proactive in solving challenges – for clients, for the team
Interest in supporting the development of our capability, including cultural and operational improvements to the benefit of the whole team

Why Consulting at KPMG?
Technology is a critical focus for us. It underpins everything we do. We're investing in technology like never before – not least because the pace of technological change is disrupting organisations in new and challenging ways. Through advanced data analytics and emerging tech-enabled solutions like AI and machine learning, we're helping clients across diverse sectors to navigate that change. We enable them to avoid any unnecessary risks and to uncover new, transformative opportunities that could give them a competitive edge. A career here means stretching your skills and honing your expertise by solving complex problems as part of a collaborative, results-driven and supportive team. Whether we're helping our clients to reduce their costs, make better decisions, improve efficiencies or deploy the latest technologies, we bring together broad specialisms and talents to deliver robust, connected solutions.

England, United Kingdom

On site

02-04-2025

Company Name: KPMG UK
Job Title: Manager - Customer Centric Transformation
Job Description: Job details
Location: Aberdeen, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle upon Tyne, Norwich, Nottingham, Plymouth, Reading, South Coast - Southampton, Watford
Capability: Consulting
Experience Level: Manager
Type: Full Time
Service Line: Customer, Ops & Infr
Contract type: Permanent

Summary of Role Purpose:
This role sits within our Connected Front Office capability, which brings together expertise in Sales, Marketing, Service and Experience Design to transform the way businesses interact and engage with their customers. We help our clients connect with their customers on multiple levels and channels by embedding awareness of and benefit to the customer in every aspect of the business.

Description of the role:
We are seeking a highly experienced and strategic Manager to join our growing Customer team within the Retail & Consumer sector. You will play a leadership role in delivering impactful experience design projects for our clients, leveraging your deep expertise in customer journey mapping, user research, and digital transformation. You will also be responsible for managing a team of consultants and contributing to the growth of KPMG's experience design practice. This Manager will play a crucial role in helping KPMG deliver impactful experience design solutions that drive customer satisfaction and business growth for clients in the retail and consumer sector.
In this client facing role, you will use our pre-built assets, robust methodology and technology alliances to enable greater speed to value for our clients and support us in growing our revenue stream and Practice now and for the long term.
Whilst we anticipate continuing to work in a hybrid model, sharing working days between the KPMG office and home, this role may require travelling within the UK or abroad to meet specific client demands.

Role dimensions:
Key Responsibilities:
Play a key role in bidding, winning and delivering customer-centric transformation engagements of significant size and scope
Lead and manage complex experience design projects:
Conduct user research and customer journey mapping to understand client needs and pain points.
Develop and implement experience design strategies that enhance customer engagement, satisfaction, and loyalty.
Design and prototype innovative customer experiences across digital and physical touchpoints.
Collaborate with cross-functional teams (technology, marketing, operations) to ensure seamless implementation of experience design solutions.
Manage project budgets, timelines, and resources effectively.
Mentor and guide junior consultants, fostering their professional development.
Support the day-to-day delivery lead on front office transformation projects from requirements gathering workshops all the way through to post-implementation support and adoption analysis
Contribute to the development of KPMG's experience design capabilities:
Stay abreast of industry trends and best practices in experience design, particularly within the retail and consumer sector.
Share knowledge and expertise with colleagues and contribute to the development of KPMG's intellectual property.
Identify new business opportunities and contribute to the growth of the experience design practice.
Help clients focus on generating value through their front-office investments, with a clear performance focus and value creation
Develop business cases and benefits tracking as part of client engagements
Work with our technology teams to prototype, test, integrate key technology solutions
Support the Customer leadership team and Consulting Market Leaders to build and action Go-To-Market plans within their industry, focussed on target clients

The Person:
Skills and Experience:
The ideal candidate is likely to have a blend of the following skills and experience:
From a consulting, design, technology services or industry-based background with experience of designing, building and delivering solutions
Exposure to customer-centric front-office transformation programmes (marketing, experience, sales or service)
Strong problem-solving mindset, comfortable working in ambiguous situations
Experience leading workstreams and associated deliverables for internal or external clients
Understanding of agile delivery
Financial Acumen: Understanding of financial concepts and metrics, including: Project budgeting and forecasting, return on investment (ROI) analysis, cost-benefit analysis.
Experience working with corporate organisations in Retail and CPG
Technical expertise: Deep understanding of experience design principles, methodologies, and tools.
Experience in identifying and developing new business opportunities
Client management skills: Ability to build strong relationships, manage expectations, and communicate effectively.
Industry knowledge: Strong understanding of the retail and consumer industry landscape and its specific challenges and opportunities.
Continuous learning: Commitment to staying up-to-date with the latest trends and best practices in experience design.

The Job Description:
At KPMG Customer we believe in the importance of creating consistently brilliant customer and employee experiences. The way we do that is by combining our unique Nunwood insights, with a talented team of experience designers alongside the transformation capability to make it real.
We bring together over 2,500 Customer practitioners in over 30 countries. If you believe what we believe – we’d love for you to join the team.

KPMG Overview:
KPMG in the UK is part of a global network of firms that offers Audit, Legal, Tax and Advisory services. Through the talent of over 16,000 colleagues we bring our creativity, insight and experience to solve our clients’ and communities’ biggest problems. We’ve been doing this for more than 150 years.
We aim to be universally recognised as a place for great people to do their best work. A firm known for our collaborative and inclusive culture, using technology to empower and equip our people to deliver outstanding work with real flexibility – through inspiring workspaces, innovative ways to collaborate and hybrid ways of working.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our mission is simple: To support the UK in a connected world. It guides everything we do, underpinned by our values: Courage, Integrity, Excellence, Together and For Better.

Apply for role
Why Consulting at KPMG?
Technology is a critical focus for us. It underpins everything we do. We're investing in technology like never before – not least because the pace of technological change is disrupting organisations in new and challenging ways. Through advanced data analytics and emerging tech-enabled solutions like AI and machine learning, we're helping clients across diverse sectors to navigate th...

England, United Kingdom

On site

02-04-2025

Company Name: KPMG UK
Job Title: Social Infrastructure (Renewable) - Assistant Manager
Job Description: Social Infrastructure (Renewables) - Assistant Manager

Base Location: London or Birmingham. Plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

KPMG UK’s Infrastructure Advisory Group (IAG) is a team of roughly 400 professionals and is widely recognised as one of the world’s leading independent financial and commercial advisers in the infrastructure sector. IAG has locations in London, Birmingham, Edinburgh, Leeds and Manchester, but is operated on a national basis.

IAG provides in-depth advice on the strategic, financial, regulatory and commercial issues driving investments in infrastructure in the UK and internationally. This ranges from providing strategic thinking and advice to companies and investors to enable private capital to fund infrastructure, to working with the public sector to develop the business cases to enable projects to happen, and advising through negotiations that bring the public and private sectors together. We work closely with other functions within KPMG to advise clients on mergers and acquisitions, valuations, tax, accounting, and due diligence issues.

Social infrastructure is a key business area for IAG and covers real estate (including healthcare, housing, education) and decentralised energy sectors. We have traditionally focussed on the development of new infrastructure but are also increasingly focussed on the retrofitting and decarbonisation of the existing built environment.

Why join KPMG in our IAG Team?

We offer services across the lifecycle of infrastructure project development, ranging from assessing feasibility of transactions, commercial structuring, business plans and business cases to support investment into new projects, financing and procurement advice, commercial assurance over the construction and development phase of projects and dispute analysis for existing contracts.
The business is expanding and is looking for a high-quality candidate to support this growth, with a particular focus on low carbon energy and renewables sector.

What will you be doing?

The assistant manager role is a central part of our team, supporting our client engagement delivery and business development activity.
Supporting delivery of client engagements alongside team members
Managing input from internal teams and external advisers
Producing high quality documentation and presentations
Developing and updating financial models and carrying out financial analysis of quality
Supporting business development and network building
Supporting proposals and pitch development for new business
Developing sector specific market intelligence
Introducing new ideas to the team to support with targeting clients

What will you need to do it?

• Have experience of infrastructure projects and adjacent sectors relating to low carbon energy (such as Onshore Wind, Solar PV, District Heat, Energy from Waste or Carbon Capture);
• Have a knowledge of financing structures and commercial structures used in public private partnerships and / or relating to low carbon energy projects;
• Be numerical and analytical, with an attention to detail.
• Have experience of Excel and financial modelling;
• Have strong report and / or business case writing, use of Word and Power-point skills;
• Have experience of working in small project teams;
• Be comfortable and/or experienced presenting to clients;
• Have an appropriate qualification in accounting, banking, finance, real estate, engineering or similar, or alternatively credible levels of practical experience in one of these areas or in infrastructure delivery and development.

Skills we’d love to see/Amazing Extras:

• Be a highly motivated, ambitious self-starter, willing to take advantages of the opportunities this position offers.
• Be an independent thinker with the ability to identify and contribute to solving problems.
• Have some familiarity with public procurement processes.

To discuss this or wider Deal Advisory roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG.

Our Locations:

We are open to talk to major projects advisory talent across the country but our core hubs for this role are:

London Canary Wharf
Birmingham
Manchester

With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team.

Find out more:

Within Deal Advisory we have a range of divisions and specialisms. Click the links to find out more below:
Deal Advisory at KPMG: https://kpmg.com/uk/en/home/services/deal-advisory.html
ESG at KPMG: www.kpmgcareers.co.uk/our-esg-journey/
About our firm: www.kpmgcareers.co.uk/people-culture/about-our-firm/
KPMG Culture. Being Inclusive: www.kpmgcareers.co.uk/people-culture/being-inclusive/
KPMG Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/
For any additional support in applying, please click the links to find out more:
Applying to KPMG: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/
Tips for interview: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/application-advice/
KPMG values: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/
KPMG Competencies: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/
KPMG Locations and FAQ: www.kpmgcareers.co.uk/faq/?category=Experienced+professionals

London, United Kingdom

On site

09-04-2025

Company Name: KPMG UK
Job Title: Ask Administrator (6-month FTC)
Job Description: Ask Administrator (6-month FTC)
Base Location: Birmingham, Leeds or Manchester
The KPMG Business Services function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work those matters.
Within Central Services we are part of a community of experts across a wide range of critical activities who help grow, run, and protect KPMG in the UK.
From HR and Learning, Finance, Procurement, Facilities and Business Support, through to Risk and Legal, Corporate Affairs, and Sales and Marketing, our approach is focused on driving the improved performance of the firm, which we support with diligence and expertise.
KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.
Why Join KPMG as an Ask Administrator
The Business Support Group (BSG) is part of OEH, and you’ll be joining a team that provides vital secretarial and administrative support to KPMG colleagues. Administrative Services KPMG (ASK) forms part of the BSG service offering, with the ASK team providing responsive administrative support and excellent customer service on a variety of tasks and activities, enabling customers to focus on their core business objectives, contributing to the KPMG’s goal of driving growth through operational excellence.

As a key member of the ASK team, you will undertake a range of responsibilities, structured work, activities and project support across our KBS function. This varied experience will provide you with a unique and exciting opportunity to learn about the breadth of support that is provided to enable our colleagues and clients to succeed. You will also have opportunities to network with a variety of internal teams and external organisations, extending your skills, knowledge, and expertise.

ASK also provides agile support to other areas of KPMG and team members may have opportunities to work outside of their service line for periods of time or transfer to another service line after their initial ASK induction period.

We offer a wide range of training and development opportunities, and you’ll have all the support you need to achieve your full potential and develop a career that meets both your personal and professional goals.

What will you be doing?

Providing excellent customer service and high-level administrative support ensuring quality at all times
Supporting on administrative tasks forming part of the ASK Service Catalogue
Providing agile support across a variety of KBS areas such as People Operations, Finance Operations and Risk Operations
Supporting executive assistant cover and project admin support
Communicating effectively with customers and colleagues to ensure expectations and service delivery parameters are met.
Organising business travel, accommodation, and visa applications
Preparing, amending, and producing KPMG branded Word, Excel and PowerPoint documents
Providing audio transcription services
Arranging internal and external meetings, book meeting rooms, catering, and equipment. Including researching and organising venues and events
Undertake input and management of CRM data.

What will you need to do it?

Customer focused with a clear vision of what excellent service looks like
Knowledge of administration support service
Confident negotiation skills, with the ability to set clear and realistic customer expectations.
Experience of working in a team environment
Excellent communicator able to build strong and lasting professional relationships.
Flexible and easily able to adapt to change and fast paced working environments.
Highly organised and able to prioritise tasks in accordance with deadlines.
Knowledge and understanding of Microsoft Word, PowerPoint, Excel, Outlook, and Teams

Skills we’d love to see/Amazing Extras:

Preferred qualifications of 5 GCSEs or equivalent at grade A-C including English and Maths
A passion for continuous learning and development

To discuss this or wider Central Services roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG.
Our Locations:
We are open to talk to talent across the country but our core Central Service hubs for this role are:
Leeds
Manchester
Birmingham
With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team.
Find out more:
Within Central Services we have a range of divisions and specialisms. Click the links to find out more below:
Central Services (KBS) at KPMG: www.kpmgcareers.co.uk/experienced-professional/kpmg-business-services/ Inclusivity and KPMG: www.kpmgcareers.co.uk/people-culture/being-inclusive/ KPMG Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/ For any additional support in applying, please click the links to find out more:
Applying to KPMG: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/ Tips for interview: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/application-advice/ KPMG values: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/ KPMG Competencies: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/ KPMG Locations and FAQ: www.kpmgcareers.co.uk/faq/?category=Experienced+professionals

Newcastle Upon Tyne, United Kingdom

Hybrid

10-04-2025

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