ROKA London

About the Company

ROKA London creates bags, backpacks and accessories that are sold worldwide. For USA and Canada, our brand is ORI London, with the same products, philosophy and vision as ROKA.

Our Vision
For people to live life in colour... we’ll have their back!

Our Mission
To create bags and backpacks that make people smile. To feel confident that the important things they entrust their bag to carry are safe.

We are a story of two people. Emma and Brett met on their travels, fell in love, and moved to London to be together. With his trusted flip-flops and an old backpack, Brett got drenched one day while looking for product inspiration... and the idea for a weather-resistant backpack was born.

ROKA London & ORI London bags and backpacks are for Everyone. Every Day. Everywhere.

Listed Jobs

Company Name

ROKA London

Job Title

System Administrator

Job Description

Job Description: Systems Administrator / IT Manager

Reporting to: Chief Operating Officer
Location: Remote - UK

Summary:
We seek a proactive and detail-oriented System Administrator to join our team at ROKA London. This vital role will expose you to all facets of our growing and thriving outdoor lifestyle fashion accessories brand. Your role will support and optimise our business systems, focusing on implementing technologies and AI-driven solutions to enhance business processes, increase efficiency, and support data-driven decision-making across the organisation.

Key Responsibilities:
Systems Administration
Manage our ERP system (Brightpearl), central to our operations across US and UK brands, including the flow of information and data between the systems it integrates with.
Manage the technical architecture stack and always-on technologies, including e-commerce stores and related applications.
Keeping track of all SaaS updates and upgrades to determine new features and functionality
API management and troubleshooting, including EDI systems
Troubleshoot system issues for team members
Managing data exporting, manipulation and transfer between systems
Manage user accounts and permissions across all systems.
Coordinate new software rollouts, upgrades, and security enhancements.
Manage integration middleware that connects systems.
Manage third-party development and software vendors.

Business Processes & Optimisation
Coordinate and manage third-party integrations and processes into the ERP system.
Collaborate with teams to understand business challenges and identify areas where technology and AI can add value.
Research and recommend SaaS and AI tools and technologies that align with business needs.
Implement AI & SaaS tools to automate tasks, streamline workflows, and improve operational efficiency.

Security & Compliance
Promote cybersecurity awareness, best practices, and access controls to protect the business.
Ensure systems comply with data privacy and regulations (e.g., GDPR).

Support & Training
Provide technical support to staff, resolving system-related, hardware, and SaaS connectivity issues.
Conduct training sessions and create guide documentation to improve user proficiency.
Maintain comprehensive documentation on software configurations, integration processes, and system policies.

Candidate Profile:
Excellent analytical and problem-solving skills, with strong attention to detail.
Strong interpersonal and communication skills.
Ability to work independently and prioritise multiple tasks in a fast-paced environment.
Ability to manipulate data sets using Excel, SQL, Python, PowerBI or other data tools
Current ROKA technology stack:
Google Workspace for Enterprise
Brightpearl & Inventory Planner (Sage)
Shopify Plus (4 stores)
Integration Partners including Syncware, B Solutions
Aircall (VoIP)
Gorgias (Customer Service)
Quickbooks (Accounts)
Klaviyo (Marketing CDP platform)
Google Ads, Analytics, Tag Manager
Meta Ads

To Apply:
If you are excited about this opportunity and meet the qualifications above, please submit your CV and cover letter through the LinkedIn Apply button.
We look forward to hearing from you!

United Kingdom

On site

05-02-2025