Greenbean

About the Company

As volume & project recruitment specialists, we have over 20 years of experience in frontline, operational, and senior contact centre, and recruitment project management to support businesses through start-up, scale-up, change, and transformation.

We work in partnership with some of the most respected brands, and public sector organisations throughout the UK.

We also offer a range of modular-based talent advisory services to support your internal talent acquisition team in reviewing your end-to-end recruitment journey to ensure you remain competitive in today’s highly competitive challenging landscape, including:

* Recruitment process design & diagnostic
* Assessment centre design & facilitation
* Recruitment marketing
* Market insight
* Pre-screening services

As Recruitment Partner to the Call Centre Management Association (CCMA) and The Forum, an approved supplier on the ESPO public sector procurement framework, so you know that you are in safe hands.

We are committed to a sustainable approach when attracting a new generation of talent to the contact centre industry, and promoting contact centre careers as a 'career of choice' through our innovative, and accredited recruitment & training programme, GROW.

Listed Jobs

Company Name

Greenbean

Job Title

Client solutions analyst

Job Description

e are currently working with a company who are looking for Client Solutions Operations Analysts to join their Technical servicing team on 12 month fixed term contract.

This role has a salary of £25,000-£27,000 working 35 hours per week Monday - Friday 9am to 5pm with a 1-hour lunch.

Customer service is at the heart of this role, balancing customer needs and expectations with managing a diverse and dynamic workload. Each day, you'll handle numerous queries, aiming to resolve them within agreed timeframes to support advisers in achieving optimal outcomes for their clients.

You will be responsible for identifying areas for control improvement, assisting in the design and implementation of these enhancements to better serve clients and protect their funds.

Why Join the Team?
Join the Client Solutions Operations team and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing:

Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
Work-Life Balance: Potential for hybrid working opportunities, 25 days holiday (pro rata) plus bank holidays, increased holidays with length of service, and a holiday trading scheme.
Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.

You’ll Spend Your Time:
Servicing clients, whether that be by applying money, handling queries, processing a transfer or handling pension queries.
Adapting and supporting across the breadth of the department.
Sharing your knowledge across the user operations team and wider business.
Ensuring all user operations processes run smoothly, highlighting areas where any improvements can be implemented and improving the customer journey.

About You:
You should be well organised and someone who takes the time to truly understand people and their needs. You’ll have a knack for asking insightful questions to grasp expectations and can react swiftly to solve problems as they arise.

You enjoy mentoring others and take pride in promoting the right behaviours, supporting core values, and personally exemplifying them. You'll set high performance standards, even when pushing the team to excel, fostering an environment where high performance is the norm.

An understanding of the impact of your actions and the ability to manage them in accordance with the risk framework is essential.

If you’re interested in this role of Client Solutions Operations click ‘apply now’ and a member of our team will be in touch.

Glasgow, United Kingdom

On site

05-02-2025