Auxilion
About the Company
Digital Thinking, Built Different.
Auxilion is an award-winning provider of consulting and I.T. services and solutions for public and private organisations in the UK and Ireland. Our range of services includes strategic consulting and transformation, governance and compliance, project, programme and portfolio management, cloud technology, Microsoft solutions and Modern Workplace. We also provide resourcing and managed services and support.
We drive digital innovation in a collaborative, inclusive working environment. Innovation is one of our core values and we constantly work to provide creative and sustainable solutions for our clients.
Partnership
Partnership is in our DNA. With over twenty-five years of experience in driving digital transformation, change management, and technology and project management programmes for our clients, we support our partners in achieving their most ambitious objectives. Rather than providing “one size fits all” solutions, we work hard to truly understand the challenges and ambitions of our partners and to adapt our solutions to their needs. This commitment to genuine partnership has helped to ensure that all our founding partners remain with us today.
People
We know that our people are our main strength. We work together to create and maintain an inclusive, collaborative working environment where everyone’s voice is heard. We provide the opportunities and support to enable our people to reach their full potential.
Project Management
Backed by one of the largest project management teams in the country, we ensure the successful delivery of your IT projects, programmes and strategies. As an award-winning Microsoft Gold partner, we deploy Microsoft technologies that improve agility and deliver growth for our clients.
Through our operations centres in Dublin and Sheffield, we deliver technology support to our clients 24/7, 365 days a year. No matter where your people are, Auxilion is ready to support them.
Listed Jobs
- Company Name
- Auxilion
- Job Title
- Infrastructure Engineer
- Job Description
-
SOC Infrastructure Engineer
Monday – Friday 09.00 – 17:30 (Hybrid 3 days office 2 from home)
1-2 years’ relevant experience is required.
The SOC Infrastructure Engineer will be responsible for providing remote monitoring and level 2 support for core systems and technologies to support external client infrastructure.
Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you.
Demonstrable experience on as many technologies mentioned on the job spec. O365, VMware and Citrix being the main ones.
This role involves the following:
Support and maintain Azure infrastructure, including virtual machines on Azure and VMware.
Manage and troubleshoot Active Directory issues, user accounts, and group policies.
Manage the O365 environment and troubleshoot any MFA, conditional access, email, public folders, SharePoint related issues.
Administer certificate lifecycle, ensuring proper issuance, renewal, and revocation.
Manage software licenses and ensure compliance with licensing agreements.
Support and maintain web servers, ensuring high availability and performance.
Utilize SCCM for software deployment, updates, and system configuration.
Manage NetScaler LBs and Gateways for secure application delivery.
Provide Citrix support for virtual desktops and applications. Utilize Citrix Director for monitoring and troubleshooting user sessions, analysing performance metrics, and optimizing resource usage.
Administer Fortinet firewalls and ensure network security.
Implement and manage Deep Security solutions for server protection.
Support Mailmeter and other platforms for email security and archiving.
Administer and troubleshoot Commvault for data backup and recovery issues.
Be the point of contact and knowledge expert within the level 2 team.
Incident resolution and monitoring of the supported estate through key monitoring tools.
Ensure user tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates and closure
Perform changes in relation to requests or infrastructure change requests to ensure high availability of service.
Create technical guides and work instructions.
Invoke escalation procedure both in a prompt and timely manner to other levels of support.
Proven experience as a Second Line Engineer or similar role.
In-depth knowledge of O365, Exchange, Azure, Active Directory.
Prefer Azure fundamentals or Azure Administration certifications.
Knowledge and experience of Certificate Management, License Management,
Experience maintaining webservers and Proxies.
Experience administering software firewalls such as Fortinet.
Demonstrable knowledge and experience of Citrix XenApp/XenDesktop
Relevant certifications (e.g., Microsoft, Citrix, Fortinet) would be an advantage.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to work collaboratively in a team environment.
Our Company, Auxilion – About Us
Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
- Company Name
- Auxilion
- Job Title
- Information Technology Operations Analyst
- Job Description
-
L2 Operations Analyst - Shift
Place of work: On-site – Sheffield, UK / Duration: Permanent / Hours of work: Shift 24/7/365 - 4 days on and 4 days off - 2 days 6:00 AM-6:00 PM | 2 Nights 6:00 PM-6:00 AM.
About the Company and the Role:
Auxilion is an organisation that has been in business since 2012 and is part of the I.T Alliance Group which commenced its operation in 1997. Our 500+ workforce is focused on “Building Digital Thinking into your Business”. To enable this, we have built our business around a number of Core services Consulting, Project & Programme Management Services, Managed Services and Digital Services, Modern Workplace and Technology Platforms.
The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution.
Position Responsibilities:
This role involves the following:
Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates.
Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met.
Completing daily system health checks and monthly reviews.
Perform out of hours changes and fixes.
Server and appliance patching and maintenance tasks
Out of hours major incident management.
Diagnose and troubleshoot technical issues and escalating where required.
Skills & Experience:
Essential Skills:
Ability to follow pre-defined processes and procedures
Ability to fault find on a variety of windows and cloud technologies
Good high-level understanding of infrastructure environments
Good problem-solving skills
Previous experience on a service desk/Operations centre
Excellent written and verbal communication skills
Sharp attention to detail
Desirable Skills:
Experience administering/supporting the following:
Windows Server and desktop operating systems
Network devices
Office 365 and Azure
VMware/Hyper-v or any other virtualisation technology
Monitoring tools
Prior experience in a 24 x 7 operations centre
Prior experience with ServiceNOW/Any enterprise ticketing system
Business Competencies:
To succeed in this role, you’ll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment.
You would be required to demonstrate the following:
Service-oriented behaviour and communication to internal and external customers.
Ability to cope with pressures of peak workloads, short deadlines.
Qualities: Integrity, timeline sensitive, goal oriented, motivated.
Team player.
Our Company, Auxilion – About Us
We believe in profitable growth for the long-term sustainability of the company, for the benefit of our people and our customers.
We work for the benefit of our customers and their customers, with responsibility and care, with a view to a long-term relationship.
We value our people, encourage quality, teamwork and development and we acknowledge performance.
We continually look to do things differently; we optimise; we innovate; we embrace change.
We are truthful and honest with ourselves and others; we fulfil our commitments on time and acknowledge and learn from our mistakes.
We conduct ourselves in a professional manner that is integral to a leading services company.