Templeton & Partners - Innovative & Inclusive Hiring Solutions

About the Company

A global technology recruitment agency, we supply specialist IT Contractors, C-Suite Executives and entire tech teams under Statement of Work solutions, and provide tech jobs for IT professionals.

Our team are 70% international and speak 25 languages. Across 8 offices in London, Paris, Amsterdam, Berlin, Zurich, Warsaw, Bangalore and New York we provide local candidates in 40 countries globally including Belgium, France, Spain, the Nordics, USA, India and China.

Even in 2021, only 17% of European and 19% of UK tech specialists are female, and only 5% of SMEs are BAME-led. Templeton also recruit diverse C-Suite permanent staff to address the shortage of diversity in tech. Templeton are BAME-led with a majority female team from a wide variety of backgrounds. Our diverse team are helping tech become more diverse, one leader at a time.

We help leading global organisations to drive digital transformation with the best skills in emerging technologies, including AI, ML, BI, Cloud, IoT, Data Analytics, Data Science, Cyber Security, DevOps, UX/UI, AR, VR, Blockchain and Computer Vision. We build entire tech teams from CTOs, CIOs and Scrum Masters to Product Owners, Agile Coaches, Architects, Analysts, Designers, Developers and Engineers.

After becoming the first UK recruitment agency to feature on all three recruitment industry lists (Recruiter Fast 50, Recruiter Hot 100 and Recruitment International Top 500), in 2021 we received 11 awards including Export Champion of the Year at the Growing Business Awards, and our CEO Nadeem was named REC’s Business Leader of the Year. In 2022 we received the Stevie International Business Awards for Best Customer Service and Best Business Development, and the British Quality Foundation Award for Excellence in Equality, Diversity & Inclusion.

Visit our website at templeton-recruitment.com to find out more about our tech recruitment services and IT job opportunities.

Listed Jobs

Company Name

Templeton & Partners - Innovative & Inclusive Hiring Solutions

Job Title

Major Incident Manager

Job Description

Freelance Major Incident Manager – Brussels (12-Month Contract + Extension)

We are looking for a Major Incident Manager to join a Quality Management team in Brussels on a freelance basis. This is a hybrid role requiring 2 days on-site per week (Friday is the fixed team day). The initial contract is for 12 months with an option for extension.

Languages:
English + French or Dutch (mandatory)


Role Overview


As a Major Incident Manager, you will be responsible for overseeing major incidents and problem management within the ITIL framework. Your role is crucial in ensuring efficient coordination, clear communication, and swift resolution of critical incidents.


You will act as the central point of contact between operational teams (Infrastructure & Operations), technical teams (Development & Infra), and Business stakeholders. You must be able to translate technical issues into business-friendly language while maintaining clear and structured documentation.


Key Responsibilities
Incident Management & Coordination
Lead the major incident resolution process, coordinating technical experts and mitigating impact.
Perform an initial diagnostic assessment and determine which experts to involve.
Facilitate meetings with experts to resolve incidents effectively.
Maintain an action plan and ensure continuous communication with all stakeholders, including management.
Documentation & Administration
Centralize information from teams and ensure detailed and structured documentation in the system.
Maintain clear incident records for tracking and continuous improvement.
Continuous Improvement & Proactivity
Identify areas for process optimization and drive improvement initiatives.
Work closely with the Quality Management team to enhance incident and problem management processes.
On-Call Standby Rotation
Participate in a rolling on-call schedule (approx. 1/3 of the year).


Required Experience & Skills

Minimum 3 years in IT, with a strong infrastructure background (mandatory)
Experience in Incident Management, including diagnostics & troubleshooting
Ability to work in high-pressure and challenging environments
Strong skills in monitoring, alerting, and ticketing systems
Tools like ServiceNow, Ivanti, or APM (AppDynamics) are a plus
Proactive mindset with a focus on continuous improvement



If you’re an experienced Major Incident Manager looking for an exciting freelance opportunity in Brussels, apply now!

Brussels, Belgium

On site

07-02-2025