- Company Name
- CGI
- Job Title
- Spécialiste SRE DevOps (intermédiaire)
- Job Description
-
**Job Title**
SRE DevOps Specialist (Intermediate)
**Role Summary**
Provide and maintain the software factory’s CI/CD platform, ensuring reliability, security, and continuous improvement of tools such as Jenkins/TeamCity, Git, Nexus, Sonar, XLDeploy, and Azure services. Act as the regional (AMER) expert on CI/CD tooling, support application teams, and lead automation initiatives to reduce manual support.
**Expectations**
- Deliver stable, secure services in a Follow‑The‑Sun support model.
- Own the full lifecycle of discovery, design, implementation, and operation of development tools.
- Communicate incident status, releases, and improvement plans to stakeholders.
- Drive adoption of best practices across international teams.
- Maintain a pragmatic, results‑oriented mindset while continuously learning new technologies.
**Key Responsibilities**
- Operate and maintain IDE, SDK, Git, CI servers, Jira, Nexus, Sonar, XLDeploy (on‑prem & Azure).
- Manage SLAs; monitor KPIs to define SLOs/SLIs.
- Provide 24/7 support, adhering to security and regulatory requirements.
- Mentor application teams on CI/CD adoption and tooling usage.
- Lead POCs and prototypes for new factory tools.
- Upgrade, patch, and automate services; integrate chatbots to reduce support load.
- Contribute to documentation, internal processes, and community knowledge sharing.
- Represent the department in user meetings and escalations.
**Required Skills**
- Linux / Bash, Python, Jenkins/TeamCity, Git, monitoring tools (e.g., Prometheus, Grafana).
- 5+ years in development/administration of software factory tools.
- Strong oral and written communication; bilingual French/English.
- Ability to independently lead stakeholder meetings and manage escalations.
- Proactive learner; capable of troubleshooting across multiple IT teams.
- Team‑player; comfortable collaborating across Montreal, Paris, and Bangalore.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Technology, or equivalent.
- Relevant certifications (e.g., AWS/Azure DevOps Engineer, Jenkins, Kubernetes) are desirable but not mandatory.