- Company Name
- Light Fantastic Production Services Ltd
- Job Title
- Operations Manager
- Job Description
-
Salary £40,000 - £45,000
Light Fantastic Production Services Ltd provide high-quality lighting, audio, video and scenic solutions to the
live events industry. Our clients rely on us to deliver bespoke production solutions to a wide range of prestige
live events across the UK & Europe.
An opportunity has arisen for an enthusiastic, highly motivated individual to join our team based in
Borehamwood, Hertfordshire, as Operations Manager. In this role, you will take responsibility for coordination
between internal departments and provision of essential services like crewing and transport to ensure the
efficient delivery of a wide range of live events & projects.
In this role, you will act as the lynchpin between our internal Operations, Project Management, Warehouse,
Workshop and Site teams to ensure all departments are adequately resourced to meet project requirements.
You will lead the Operations team, overseeing the provision of key services including logistics, crewing, and
transport. You will have a major impact across all areas of the business, constantly instigating, monitoring
, and adapting operational processes to ensure they are robust and scalable.
The ideal candidate will have a background in the lighting/audio/video industry and an inherent
understanding of the time pressures and deadlines that are essential to the success of our work. A creative
problem solver, you will be confident in resource management and be able to adapt and react to changing
circumstances at speed. A positive, can-do attitude is essential along with the drive to continuously build and
improve our operations management infrastructure and team.
You must be enthusiastic, eloquent, and comfortable communicating with both internal and external
stakeholders by phone, email, and in person. You will be extremely computer literate with excellent
interpersonal skills and a good sense of humour!
Due to the nature of the live events industry, working hours will be flexible and will include occasional evening
and weekend work where required. A full driving license will be required.
Company benefits include:
30 days paid holiday (including Public Holidays)
Personal private healthcare plan
Personal private dental cover
Enhanced company pension
Long service reward scheme
Company laptop
£50 annual birthday gift
Staff facilities including fresh ground coffee, vending machine & pool table
Weekly snacks & ‘Fresh Fruit Fridays’
Ongoing specific training opportunities
Responsibilities:
Take a broad oversight of all projects to ensure relevant departments are aware of operational
requirements
Liaise between internal staff as required, managing logistics across multiple projects to ensure
efficient and cost-effective use of internal & external resources
Support the Warehouse and Workshop Managers to ensure their departments are adequately staffed
to suit the operational needs of the business
Provide line management to the Operations Administrators, Bench Technician(s), Van Driver(s) and
internal production staff, including rota scheduling, overtime calculations and managing expense
claims
Oversee the booking and scheduling of freelance crew by our Operations Administrators
Ensure the Operations Administrators build and maintain relationships with freelance crew, local crew
& transport suppliers, understanding their skills and capabilities
Ensure data relating to freelance crew in TeamTrack is complete and accurate
Manage and schedule internal production staff, ensuring they are deployed efficiently and effectively
across projects with allowances made for rest periods
Oversee the booking of hotels, travel & catering for crew by our Operations Administrators
Support the Operations Administrators when required, stepping in to pencil, book & cancel freelance
crew, local crew and transport as required to suit project requirements
Oversee the booking and scheduling of internal & external transport by our Operations Administrators
Oversee the management of company drivers and vehicles to ensure legal compliance and best
practice
Take responsibility for the maintenance and operation of our internal vehicle fleet
Ensure that daily / weekly vehicle checks are undertaken by drivers and act on any faults
Oversee the Operations Administrators in generating & sending out purchase orders for external
services, dealing with any discrepancies that occur
Raise any discrepancies with projected vs actual costs to the Project Management team and take
steps to minimise impact where possible
Manage our Service department and Bench Technician(s) to maximise equipment uptime
Continually seek to develop, implement, and maintain processes for quarantining damaged equipment
and returning items to service as soon as possible
Adapt and respond to changing circumstances in real time
Adopt a creative approach to problem solving, adapting and reacting to changing circumstances at
speed
Develop, implement, and review processes and procedures to ensure maximum efficiency and
minimise wastage
Take responsibility for business and operational improvements where procedures and processes have
failed or have not been followed, through investigation and departmental debriefs
Champion and promote best practice in all areas of health & safety
Advise the Senior Leadership Team on any matters which may affect the safety of the work
environment
Implement and maintain any tasks related to health & safety as directed by the Senior Leadership
Team
Oversee the maintenance of office, warehouse & site first aid kits
Document & report all damages, incidents or near misses to the Senior Leadership Team in a timely
manner
Provide out of hours support as required
Operate within all LPFS protocols and procedures
Adopt a positive, can-do attitude to all challenges, acting as an ambassador for the company at all
times
Support the Senior Leadership Team in developing processes and procedures to improve all aspects
of the company’s operations
Undertake any other tasks as reasonably requested by the Senior Leadership Team
