ABM UK

Company Name: ABM UK
Job Title: Passenger Service Agent
Job Description: JOB TITLE: Passenger Service Agent

REPORTING TO: Supervisor/Operations Manager

LOCATION: Liverpool Airport

HOURS: 40 hours per week, 4 on 2 off roster

PAY RATE: £12.02 per hour

Role Overview And Purpose

To assist passengers requiring special assistance throughout their airport journey.

Key Responsibilities

Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate
Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points
Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs
Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures
Assist passengers that are transferring flights
Communicate to the control and supervisor team recording any additional passengers
During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date
Use equipment safely and professionally
Provide manual lifting assistance as required
Record progress of the passenger using the Personal Digital Assistant issued
Be responsible for all Company equipment issued to you on a daily basis
Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers)
Provide legendary service to all passengers
Wear uniform correctly
Follow correct sign in/out process
Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base

Required Skills And Experience

Previous experience of primarily working within Customer Services ideally in a customer facing role
The ideal candidate will have excellent communication skills
Must have the right to work in the UK
Must pass a DBS check
Must be able to provide 5 years reference information
Must be over 18 years of age

Desirable Skills for the Customer Service Agent role:

Excellent communication & interpersonal skills
Flexibility
Innovative
Achievement orientated
Energy/Drive
Courteous
Patient and understanding
Security Aware

Benefits

We're proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:
Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM's benefits, visit our careers page

About Us

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Liverpool, United Kingdom

On site

24-03-2025

Company Name: ABM UK
Job Title: Coordinator
Job Description: Job Title: Coordinator

Location: ABERDEEN Airport

Shift Pattern: WILL BE DISCUSSED, 40 hours per week

Pay rate: £13.80 per hour

Purpose:

The Supervisor will be responsible for supervising all PRM staff on shift, working with the Control Team and ensuring compliant use of systems to assist passengers. A direct oversight of the PRM ramp operation working in conjunction with other departments to ensure the overall on time performance of the operation. The Supervisor will work a shift pattern assisting Operations Managers in the running of the operation on a daily basis.

Key Responsibilities:

Supervise daily activities to ensure a safe and efficient operation and prescribed customer service levels are met.
Implement and maintain effective planning and allocation of resources.
Manage all operational staff on shift to deliver a service consistent with Contract SLA'S.
Completion of delay reports and submission to relevant airlines ensuring full detailed information has been recorded.
Note take alongside Operations Managers in investigation meetings where necessary.
Responsible to Operations Managers for training and development of staff and areas requiring improvement.
Assist Operations Managers in maintaining staff discipline and conformance and assist in carrying out disciplinary or formal assessments where directed.
Liaise with Airline on Duty Staff and other regulatory bodies.
To liaise with your fellow Supervisors daily and ensure that any outstanding issues are followed up and completed.
Communicate with the Controllers regarding any potential problems which may be encountered within the operation.
Ensure that staff are using systems appropriately to record correct data as per CAA requirements.
Ensure staff undertake full equipment checks.
Monitor the ramp team activities through visual inspections, quality assurance and compliance checks and record via internal systems ie Assessnet, One Drive.
Investigate and report any incidents or occurrences ensuring immediate escalation to Operations Managers.
Monitor staff/team sickness and absence and report to Operations Managers.
Challenge and investigate poor performance.
Ensure that all company uniform policy is adhered to and that all personal protection equipment is always worn.
Conduct performance meetings in association with Operations Managers as directed.
Ensure that all necessary updates and other information are passed on to colleagues.
Ensure the Operations Manager is kept fully updated on all correspondence and daily activities.
Take appropriate action if standards are not met, up to and including assisting Operations Managers in disciplinary procedures,
Monitor all additional revenue opportunities.
Coach staff where required.
Support the resolution of customer complaints and passenger queries.
Carry out any reasonable task requested.
When required to cover holidays for key operational roles.

Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.

Benefits

We're proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:
Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM's benefits, visit our careers page

About Us

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Aberdeen, United Kingdom

On site

31-03-2025

Company Name: ABM UK
Job Title: Banks Person
Job Description: Job Title: Banksman

Location: Manchester Airport

Pay rate: £12.21 per hour

Shift Pattern: 4 on 4 off, 40 hours per week

Reporting To: Operations Manager

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!

Purpose:

Working as a member of the PRM airside driver Team, you will work closely with a driver in the ambi-lift vehicle to safely deliver passengers to and from the aircraft and terminals. The main responsibility of the role is to safely ensure that the ambilift is docked on/off the aircraft using marshalling signals. You will then assist PRM's (passengers with reduced mobility) onto the aircraft, to their seat or into the ABM vehicles or terminal buildings which involves passenger and manual handling techniques.

Key Responsibilities:

Assist the driver in completing the daily Vehicle Check Sheet, to maintain the operational reliability of the vehicle, reporting when necessary any vehicle defaults in line with the Vehicle Inspection procedure
Receive and log the work orders issued by allocators
Log the passengers details and flight details using PDA's
Assist in delivering or collecting the passengers at the aircraft door and assist with the transfer into their seat, wheelchair or Omni Serv vehicle through safe manual handling techniques
Maintain passenger safety while on-board an Omni Serv vehicle at all times
Ensure the safe docking of the vehicle on / off the aircraft
Ensure that the Allocator is updated on progress of jobs at all times
Complete CCA duties within the terminal when demand requires, this may include escorting passengers through the terminal/security and boarding flights or meeting arriving flights and assisting PRM's through to baggage reclaim
Promote a safe and secure environment at all times

Requirements:

Experience in a similar role would be an advantage

Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.

Benefits

We're proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:
Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM's benefits, visit our careers page

About Us

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Manchester, United Kingdom

On site

01-04-2025

About the Company

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