CDH Professionals

About the Company

CDH Professionals is a worldwide executive search firm that specializes in delivering top-tier talent solutions designed to align seamlessly with the specific nuances of the industries we serve and the clients we collaborate with.

At CDH Professionals, we believe in building strong and lasting relationships with our candidates. We value open communication and ensure that you feel heard and valued throughout your journey with us.

Our team is dedicated to providing comprehensive support and resources, so you can confidently navigate the ever-changing job market and build the career which is right for you.

Listed Jobs

Company Name

CDH Professionals

Job Title

Support Engineer

Job Description

We are seeking a Freelance 2nd Line Support Engineer for a 6-month rolling contract to support an established insurance client in Antwerp. This role requires a professional with strong technical troubleshooting skills to provide high-quality support for internal users and resolve complex technical issues.

Key Responsibilities
2nd Line Support:
Provide advanced technical support to end users, handling escalated issues from 1st line support.
Troubleshoot and resolve hardware, software, and network-related issues efficiently.
Incident & Problem Management:
Manage and resolve incidents, ensuring timely resolution in line with SLA targets.
Collaborate with internal teams to identify the root cause of recurring problems and implement solutions to prevent reoccurrence.
Technical Troubleshooting:
Investigate and resolve complex technical issues related to operating systems, applications, and infrastructure.
Utilize diagnostic tools and logs to identify issues and recommend solutions.
Collaboration with IT Teams:
Work closely with the IT infrastructure and systems teams to escalate and resolve higher-level technical issues.
Participate in change management processes for system updates and implementations.
Documentation & Knowledge Sharing:
Document technical issues and resolutions for knowledge management purposes.
Create and maintain clear, concise user-facing documentation and troubleshooting guides.
End-User Communication:
Communicate effectively with users to understand issues, provide status updates, and manage expectations.

Required Skills & Experience
Experience:
Proven experience in a 2nd Line Support Engineer role, preferably within the insurance or financial services sector.
Technical Expertise:
Strong knowledge of Windows and Mac OS, software applications, networking, and hardware components.
Experience with Active Directory, Office 365, Microsoft Exchange, and ITIL processes.
Problem Solving:
Excellent troubleshooting and problem-solving skills for both software and hardware issues.
Communication:
Strong interpersonal and communication skills, with the ability to communicate technical issues clearly to non-technical users.
Customer-Focused:
Ability to prioritize and deliver excellent customer service in a high-pressure environment.
Language Skills:
Fluency in English is essential; Dutch is a plus.

How to Apply:
Send your resume to info@cdhprofessionals.com with "Support Engineer" in the subject line, and we will get back to you ASAP.

Antwerp, Belgium

On site

10-01-2025

Company Name

CDH Professionals

Job Title

System Engineer

Job Description

Position Overview
Our client, a leading insurance company in Antwerp, is looking for a Freelance System Engineer with a focus on Microsoft 365 (M365). This 6-month rolling contract provides the opportunity to contribute to the client’s digital transformation and optimise their M365 infrastructure.

Key Responsibilities
M365 System Design & Implementation:
Design, implement, and maintain Microsoft 365 services (Exchange, SharePoint, Teams, OneDrive, etc.) to align with business needs.
Administration & Support:
Administer and troubleshoot M365 environment, including user provisioning, license management, security, and compliance.
M365 Migration Projects:
Support migration to M365, ensuring smooth transitions with minimal operational disruptions.
Collaboration Tools Optimization:
Maximize productivity by enhancing tools such as Teams, SharePoint, and OneDrive.
Security & Compliance Management:
Enforce security protocols and compliance measures for the M365 environment, in line with industry regulations.
Incident Management:
Troubleshoot and resolve technical issues, collaborating with internal teams to address escalations.
Documentation & Knowledge Sharing:
Maintain technical documentation, procedures, and knowledge base articles.

Required Skills & Experience
Experience:
Strong hands-on experience with Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
Technical Expertise:
Experience with Active Directory and Azure AD.
M365 Security:
Knowledge of M365 security tools (e.g., DLP, MFA, Conditional Access).
Problem Solving:
Strong troubleshooting and analytical skills.
Communication:
Excellent communication skills for effective collaboration with cross-functional teams.
Language Skills:
Fluency in English is required. Dutch is a plus.

Preferred Skills
Certifications:
Microsoft 365 certifications (e.g., MS-100, MS-101, or similar).
Scripting & Automation:
Experience with PowerShell for M365 automation.
ITIL Knowledge:
Familiarity with ITIL practices and frameworks.

Additional Information
Contract Type: 6-month rolling contract.
Location: Flexible remote work with occasional onsite visits to the Antwerp office.
Compensation: Competitive hourly rate based on experience.
Start Date: ASAP.

How to Apply:
Send your resume to info@cdhprofessionals.com with "System Engineer" in the subject line, and we will get back to you ASAP.

Antwerp, Belgium

Remote

10-01-2025