The Sales Recruitment Company

About the Company

The Sales Recruitment Company is a recruitment consultancy based in Central London specialising purely in Sales Recruitment.

Established by a team of exceptional sales professionals who have backgrounds working across a range of industries, we bring together companies and talented sales professionals using our vast experience in both sales and recruitment. Whether you’re a start-up looking for the first feet on the ground or a FTSE 100 company looking to build a successful sales team — we’ll bring the same dedication and commitment that has been the primary contributor to our own success.

The Sales Recruitment Company has clients and candidates throughout the UK and North America. For more information visit www.salesrec.co.uk or email enquiries@salesrec.co.uk.

Listed Jobs

Company Name

The Sales Recruitment Company

Job Title

Director of Customer Success

Job Description

Director of Customer Success
Location: London – Hybrid, 3 days a week
Salary: Basic £110,000-£140,000

A rare opportunity to lead a high-performing Customer Success team within a rapidly scaling SaaS business, our client is expanding their presence across Northern Europe and APAC. As they continue to grow globally, the need for strong customer leadership has never been greater. This newly created role is pivotal in building, scaling, and empowering a world-class CS function to drive client retention, satisfaction, and revenue growth.

Our client is a trailblazing SaaS organisation delivering innovative enterprise solutions to global customers. With a strong commitment to customer value, retention, and long-term success, they have built a culture centred around collaboration, excellence, and continuous development. Their platform is already making waves across multiple markets, and they are now seeking a passionate leader to shape the future of their Customer Success strategy in two critical regions.

The Director of Customer Success will:
Lead and develop a team of Customer Success Managers across Northern Europe and APAC
Be responsible for retention and value realisation across key enterprise accounts
Collaborate cross-functionally to improve internal CS processes and frameworks
Act as a senior point of escalation for complex or business-critical client issues
Drive talent development, team growth, and succession planning within your regions

The Director of Customer Success will need:
Proven experience managing and scaling CS teams within a SaaS or enterprise tech environment
A data-led and strategic mindset with strong reporting and forecasting capabilities
A proactive approach to risk mitigation, client engagement, and value delivery
The ability to influence internal stakeholders and advocate for client needs
A natural passion for people, process improvement, and operational excellence

Benefits include:
Competitive salary package with performance-linked incentives
Autonomy and ownership across international growth markets
Join a forward-thinking leadership team shaping CS strategy globally
Fast-track leadership development within a hyper-growth SaaS environment
Exposure to C-level stakeholders and large-scale clients
Opportunity to make a real, measurable impact on the business
Inclusive and international team culture
Continuous development and progression opportunities
Private health and wellbeing support

London, United Kingdom

Hybrid

14-04-2025