Verisk

About the Company

Verisk provides expert data-driven analytic insights that help business, people, and societies become stronger, more resilient, and sustainable.

Since we opened our doors in 1971, we’ve been driven by a passion for using data and insights to make a difference—helping protect people, economies, society, and our planet.

For more than 50 years, we’ve combined our unique data with advanced technologies in new ways to unlock meaningful insights about risk, moving forward to become a global leader in cutting-edge analytics. We’ve stayed at the forefront of developing innovations to help customers manage the risks they face.

Globally, we’re more than 7,500 people strong, all of us on a mission to achieve both profitable outcomes and positive societal impact. Verisk has received U.S. certification from Great Place to Work® for seven consecutive years. Verisk has also earned Great Place to Work certifications in the United Kingdom, Spain, Poland and India. In addition, Verisk was named one of the 2022 Best Workplaces in New York by Fortune magazine and Great Place to Work. In the United Kingdom, Verisk was recognized by Great Place to Work as a Best Workplace for women, tech and well-being. Verisk was also honored on the Best Workplaces lists in the UK, Spain and Málaga.

We’re focused on making the world better, safer, and stronger. Verisk is a member of the UN Global Compact, the world’s largest corporate citizenship and sustainability initiative.

To keep up on the latest Verisk news, follow us on Twitter, Facebook, and YouTube.

Listed Jobs

Company Name

Verisk

Job Title

Client Technical Support Manager

Job Description

Job Description

We are seeking a skilled and experienced individual to establish and lead LHT’s technical support function from the ground up. The successful candidate will be responsible for designing, implementing, and managing all processes, systems, and personnel required to deliver exceptional first-line technical support to our clients through accuracy, efficiency, data driven decision making and technical acumen. The Technical Support Manager (TSM) will be expected to become a subject matter expert in LHT products and the way they are implemented and used by clients. The TSM will use this knowledge to develop and execute a comprehensive strategy for building and managing a technical support function within the business. The TSM will act as the first point of contact for LHT product technical support for clients and colleagues and will be comfortable standardising and documenting complex processes, owning and delivering key initiatives and client technical support communications, ensuring a positive resolution for LHT clients.

Responsibilities

Define, create and implement new first-line technical support processes and systems:

Develop and execute a comprehensive strategy for building and managing a technical support function.
Design, document, implement and report on efficient and effective technical support processes and procedures, owning and analysing these for success.
Select, implement, maintain and report on the necessary tools and systems to enable the technical support function to operate effectively (e.g. ticketing systems and knowledge bases).
Establish and monitor KPIs and SLAs pertaining to technical support services.
Technical support analysis, processing and resolution:
Work with the Product, Development, Sales and Client Services teams to understand and document clients’ technical and operational environments to enable LHT to deliver the optimal solution set-up and service to technically onboard them within project deadlines.
Be the key technical lead and escalation point for pre-sales and onboarding activities.
Support the creation of client demonstrations, presentations, technical FAQs, training, product notes and user guides.
Collect information relating to client requirements pertaining to technical support and integration requests.
React and respond positively to day-to-day incidents and changes related to technical support and onboarding issues, owning all technical support tickets and resolving as many as possible independently whilst escalating to the appropriate team for resolution when required.
Monitor, prioritise and manage technical support ticket request queues, co-ordinating activities required by other teams to resolve issues in a timely manner.
Manage all technical support-related communications with clients to ensure all SLAs are met, liaising with clients to explore issues, request additional information and provide status updates.
Create and maintain a client technical support knowledge base, working with members of the wider team to understand which processes can be brought into the technical support function.
Analyse dashboards and technical support tickets to identify and implement process and knowledge base improvements.
Be a strong advocate of a continuous improvement ethos within the team, always evolving and improving existing technical support tasks and support request automation.
Undertake administrative tasks needed to deliver support services to clients.
Gain a basic awareness and knowledge of the wider business processes which help LHT assist its clients in delivering their business goals.
Assist with the creation of knowledge articles and internal training materials to support the business and the technical understanding of other team members.
Ensure that any risks are raised with senior management or via standard processes.
Ensure clients’ data is secure and properly managed.

Qualifications

LHT is looking for a personable, confident, credible individual with some, or all, of the following:

Strong understanding of technical support best practices, processes, and tools.
Strong problem-solving and technical troubleshooting skills and attention to detail with the ability to think strategically and execute tactically.
Good technical understanding of API, data driven and web-based platforms that support B2B sales activities integrated into real-time environments.
Experience of technically onboarding clients, configuring and troubleshooting API based integrated solutions.
Customer-centric mindset with the ability to communicate effectively with both clients and internal stakeholders at a technical and non-technical level.
Able to follow, adhere to and produce documented instructions, processes and standards.
Able to manage own workload and the expectations of stakeholders.
Confident in seeking the support of peers and management as required.
Experience with Microsoft Office, SharePoint, JIRA, Confluence and technical support ticketing systems.
Extremely competent at processing documented requests including the most complex types where analysis skills may be required.
Awareness of and proficiency in executing and adhering to department processes for which training has been provided.
Works well within a team environment, helping colleagues to achieve team goals.

Desirable

Exposure to programming languages, basic knowledge of SQL and a strong technical background including an understanding of cloud technologies.
Previous experience in a client-facing technical support role and having helped build out a technical support function and team.
Customer experience qualifications.

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provi...

Esher, United Kingdom

On site

12-04-2025

Company Name

Verisk

Job Title

Principal Software Architect

Job Description

Job Description

Principle Software Architect

At Verisk Analytics, we’re driving the future of insurance with world-class data analytics and risk assessment solutions. As a global tech leader, we empower insurers to make faster, smarter decisions through the power of advanced AI, machine learning, and cutting-edge cloud technologies. Our platforms support everything from catastrophe modeling and underwriting to fraud detection and claims optimization—helping insurers manage complexity, reduce risk, and respond to change with confidence. With a deep commitment to innovation and a global team of experts, Verisk is where technology meets purpose—and where your work can truly make a difference.

Job Description

This role is pivotal in managing the solution architecture and requirements for changes to our products, with a special focus on customer-facing interactions and ensuring that our solutions meet their business needs. The role will report into the Director of Product and Technology.

Responsibilities

Architecture & Solution Design:

Oversee the technical architecture of our solutions, ensuring they meet performance, scalability, and security requirements.
Design and develop scalable AWS architectures for API-based and data-centric applications.
Define data pipelines, ETL processes, and storage solutions using AWS services such as S3, OpenSearch, Redshift, Step Functions, Lambda, Glue, and Athena.
Architect RESTful APIs, ensuring security, performance, and scalability.
Optimise microservices architecture and API management strategies, leveraging tools such as KONG Gateway, Lambda, and EKS.
Collaborate with DevOps teams to implement CI/CD pipelines, Infrastructure as Code (IaC), and automation using AWS CloudFormation.
Maintain cloud governance, security, and compliance best practices in AWS environments.

Strategic & Business Impact

Work closely with the Director of Product and Technology and customers to define solutions that align with their business needs.
Drive forward new strategic projects central to the success of the organisation.
Explore and present new technologies and solutions as part of our innovation efforts.
Manage and maintain a roadmap of approved projects and explore new opportunities.
Document solutions with specifications, estimates, and delivery timelines.

Leadership & Mentorship

Provide technical leadership and mentoring to development teams, ensuring best practices in AWS, API design, and data architecture.
Support the technical delivery team with troubleshooting and solution design.
Line manage a Product Specialist, providing guidance on product packaging and administrative tasks.

Qualifications

What we are looking for:

Proven experience (8+ years) in solution architecture, with a strong focus on AWS cloud services.
Expertise in API design, microservices architecture, and cloud-native development.
Hands-on experience with AWS services including EKS, Lambda, DynamoDB, S3, Redshift, RDS, Glue, Athena.
Strong knowledge of serverless architectures, event-driven patterns, and containerization.
Experience designing and implementing secure, scalable, and high-availability architectures.
Solid understanding of networking, security, authentication, and authorization (OAuth, JWT, OpenID Connect, IAM roles, etc.).
Familiarity with big data technologies, streaming platforms like Kinesis, and data lake architectures.
Proficiency in C#, Python, or Node.js for backend development and scripting.
Strong problem-solving, analytical, and communication skills.
AWS certification (e.g., AWS Certified Solutions Architect – Professional) is a plus.
Experience with CI/CD toolsets such as Bamboo and Octopus Deploy is desirable.

Why Join Us?

Work on cutting-edge AWS cloud solutions in an innovative environment.
Lead high-impact projects in API and data architecture.
Competitive compensation, flexible working conditions, and career growth opportunities.
Collaborate with a talented team of cloud engineers and architects.

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, rel...

London, United Kingdom

Hybrid

01-05-2025