Service Manager
On site
Chorley, United Kingdom
£ 55,000 / year
Full Time
19-11-2024
Job Specifications
Service Manager - £50-55K - Chorley (Hybrid role)
My client is looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT MSP. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. This role will also require someone with experience building out a Service Desk Team.
Duties & Responsibilities
Team Management -Manage 1st, 2nd & 3rd line team.
Service Delivery - Ensure our support teams consistently exceed customer expectations, maintain high satisfaction
levels, and meet or surpass agreed service level agreements.
Service Level Agreements - Monitor & report on agreed SLAs.
Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers,
providing clear communication.
Skills & Knowledge
Essential
- MSP Management Experience.
- Solid Technical background.
- Strong commitment top deliver exceptional customer service.
- Ability to adapt to changing and evolving technologies and processes.
- ITIL Certification, Microsoft 365 or Azure Certifications.
Service Manager - £50-55K - Chorley (Hybrid role)
About the Company
Henderson Scott is a leading professional recruitment partner offering expertise across Accounting & Finance, Legal, Real Estate & Construction, and Technology & Data. We go beyond traditional recruitment, setting a new standard by blending expert consulting with a personalized approach. Our specialists are the go-to professionals in their fields, leveraging deep market knowledge to find the highest calibre of talent proactively. A proactive approach, combined with our global reach and tailored strategies, ensures we deliv... Know more
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