Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) - SW London - 3-4 days onsite - up to £30k
On site
London, United Kingdom
Full Time
18-11-2024
Job Specifications
Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) - SW London - 3-4 days onsite - up to £30k
Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation)
This is an exciting opportunity for a Junior Helpdesk Analyst to join an innovative and ambitious organisation who are leading experts in content management and enterprise automation technologies providing 1st/2nd line support.
As a Junior Helpdesk Analyst you will be responsible for taking ownership of 1st and 2nd line technical issues, providing support to end users and escalating more complex issues.
The following are essential:
A minimum of 6 months experience in a similar IT support role, providing 1st/2nd line support
Experience of working with SQL
ITIL Frameworks
Experience troubleshooting technical issues
Working with both M365 and Microsoft on-prem applications
SharePoint experience
Excellent problem-solving and communication skills
Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) - SW London - 3-4 days onsite - up to £30k
Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation)
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
About the Company
With over 25 years of experience our recruiters know the industry back to front and inside out. Our success has come from their ability to be able to source not just excellent candidates but the right candidates. We are a driven and focused team with a winning formula for success based on three components; honesty, integrity and professionalism, values that are upheld by every employee. Our ethos has led to us developing many long-standing relationships with many clients and candidates alike in an ever-expanding network of ... Know more
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