Senior Developer Support Engineer
Remote
United Kingdom
Freelance
26-02-2025
Job Specifications
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.
Developer Support is an engineering team that helps restaurant brands and partners integrate with Olo’s APIs and technical tools. We solve problems through technical expertise, critical thinking, and deep product knowledge. Whether troubleshooting or providing guidance on using our APIs, we approach support like engineers—investigating thoroughly, learning continuously, and adapting to frequent product enhancements. Curiosity, collaboration, and dependability drive how we work.
As a Senior Developer Support Engineer, you’ll use your engineering expertise to help brands and partners integrate with Olo’s APIs, SDKs, and technical specs. While the role doesn’t involve hands-on coding, you’ll troubleshoot complex issues and provide clear resolution guidance. You’ll also collaborate across teams to improve the developer experience, enhance internal processes, and drive automation. Success in this role requires technical expertise, empathy in customer interactions, and the ability to communicate complex concepts clearly across different audiences.
This position is fully remote and allows you to work from anywhere within the United Kingdom. The primary shift time for this role will be 2pm-11pm GMT Monday-Friday.
You will be contracted to Olo through Deel, our Employer of Record. An Employer of Record (EOR) is an organization hired by companies to handle the legal and administrative responsibilities of employing staff, often in countries where the company might not have a local presence. Here’s an easy way to think of it: You work for Olo in a practical sense, completing your assigned role. The EOR is your formal employer, meaning the EOR takes care of all the administrative and legal responsibilities for your employment. In line with this arrangement, you maintain your day-to-day relationship with Olo, and Deel will be your point of contact for any job-related matters of your engagement. Moreover, you’ll retain all the employment rights you typically have under local employment law when you’re hired through an EOR, and you will be eligible for private healthcare coverage in addition to being able to participate in all statutorily required benefits and pension programs.
What You'll Do
Act as a technical expert for complex issues related to Olo’s APIs, SDKs, webhooks, technical specs, and libraries, driving effective troubleshooting and seamless integrations.
Investigate, resolve, and document technical issues by reviewing documentation, logs, source code, and configuration settings, ensuring solutions are current and applicable in evolving environments.
Automate repetitive tasks to improve internal processes and customer experience.
Perform technical certifications for customers looking to use our tools in a production environment, ensuring their setups meet our standards and requirements.
Collaborate with cross-functional teams (engineering, product, customer success) to troubleshoot issues, drive feature requests, and contribute to ongoing improvements.
Contribute to internal and external documentation, ensuring technical resources and best practices are described in a clear and accessible manner.
Provide guidance and mentorship to other members of the support team, fostering a culture of continuous learning and technical growth.
Uphold the team’s values of curiosity, collaboration, dependability, and technical excellence, always striving to improve support processes.
What We'll Expect From You
Experience with Technical Problem-Solving: You have a background in solving complex technical problems, with 3-5+ years of full-time engineering experience, including developing APIs and integrating to third-party services; experience with .NET is a plus.
Hands-On Approach: You approach support like an engineer—debugging issues, challenging assumptions, and seeking root causes rather than relying on past solutions. You think critically about APIs, logs, and configurations to provide accurate, well-reasoned answers.
Technical Communication: You excel at translating complex technical topics into clear, audience-appropriate explanations (both written and verbal). Whether writing documentation, responding to customers, or collaborating with engineering, you communicate with clarity and precision.
Empathy & Customer Focus: You understand that behind every support request is a person trying to solve a problem. You balance technical accuracy with an empathetic, customer-first approach.
Collaboration & Independence: You work well both independently and across teams, engaging with engineering, product, and customer success to find answers and improve the developer experience. You know when to ask for help and when to take the lead in solving a problem.
About Olo
Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
Our best estimate of the compensation range for this opportunity is £41,000 - £48,925 annually, depending on the experience you bring. We look forward to discussing your expectations during the interview process.
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About the Company
Olo was born out of a simple idea: What if you could order and pay for a coffee from your phone and have it ready upon arrival at the cafe? We got to work in 2005, sending text message orders to printers—two years before the iPhone would change the world. While the hospitality industry is still in the early innings of its digital transformation, we remain committed over two decades later to helping restaurants scale online ordering and delivery, make data-driven business decisions, and personalize the guest experience on- a... Know more
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