2 x MUST HOLD SC - ServiceNow Implementation Specialist - Inside IR35
On site
United Kingdom
£ 500 / day
Freelance
26-02-2025
Job Specifications
RecOps is partnered with a consultancy who have won a new ServiceNow Implementation project.
This would be mainly remote with occasional travel onsite to Leeds or London & would be inside IR35
About the Position
The Certified ServiceNow Implementation Specialist (ITSM) is responsible for leading and delivering the implementation of ServiceNow modules and solutions, primarily focusing on IT Service Management (ITSM). This role ensures that ITSM processes are tailored to meet organisational requirements, improving IT operations and service delivery while adhering to best practices.
Key Responsibilities
Lead ITSM implementations, configuring and customising ServiceNow modules in line with best practices.
Conduct requirements gathering workshops and design sessions with key stakeholders.
Develop and implement workflows, Scripting, automation, and configurations to support ITSM processes.
Have a strong understanding and experience in platform configurations, upgrades, and plugins, ensuring system integrity and security.
Test and troubleshoot ServiceNow functionality to guarantee stability, performance, and compliance.
Provide post-implementation support, documentation, and user training to ensure successful adoption.
Requirements
Active SC clearance (or eligibility to obtain SC clearance).
Proven experience in delivering ServiceNow ITSM implementations, with documented evidence of previous projects.
Certified Implementation Specialist - ITSM (CIS-ITSM) certification.
Strong understanding of ServiceNow ITSM modules (Incident, Problem, Change, Request, etc.).
Foundation-level expertise in the ServiceNow platform, including:
System administration.
Platform configuration and management.
Upgrades, plugins, and integrations.
Proficiency in ServiceNow Scripting, process automation, and customisation.
Solid knowledge of the ITIL framework and best practices.
Excellent communication, stakeholder engagement, and project management skills.
About the Company
RecOps focuses on the creation of a recruitment journey for both candidate and client, this journey is built on honesty, efficiency and ultimately trust. We look to cultivate long term relationships and become an extension of your business. RecOps aims to reduce your time to hire, we do this through taking fully qualified briefs, targeted head hunting and our expansive personal network. From seeking an individual to add to your team or building a full team to scale a project, we can help. We specialise in IT recruitme... Know more
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